---
description: Review of SAP Engagement Cloud (formerly SAP Emarsys) Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SAP Engagement Cloud (formerly SAP Emarsys) | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Marketing Automation Software](/directory/1686/automation/software) > [SAP Engagement Cloud (formerly SAP Emarsys)](/software/567092/SAP-Engagement-Cloud-formerly-SAP-Emarsys)

# SAP Engagement Cloud (formerly SAP Emarsys)

Canonical: https://www.softwareadvice.co.nz/software/567092/SAP-Engagement-Cloud-formerly-SAP-Emarsys

> SAP Engagement Cloud is a cloud-based omnichannel customer engagement solution built for mid-market and enterprise businesses across industries such as retail, financial services, and manufacturing. SAP Engagement Cloud helps service teams manage customer interactions across email, phone, chat, and social media from a single interface, reducing the need to switch between tools. Core features include case management, a knowledge base for faster issue resolution, service ticketing, and customer interaction history tracking. Teams can use built-in analytics to monitor performance and identify service trends. The solution connects with other SAP products, making it a practical choice for organizations already using SAP software. Support is available through SAP's online help portal, documentation, community forums, and direct support plans that include access to technical assistance. Businesses looking to standardize customer service operations across multiple channels and regions will find SAP Engagement Cloud a capable platform for organizing and tracking service workflows at scale.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: SAP
- **Founded**: 1999

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Supported Languages**: Chinese, Czech, English, French, German, Korean, Polish, Portuguese, Russian, Spanish, Turkish
- **Available Countries**: Germany

## Features

- Campaign Management
- Marketing Automation

## Integrations (24 total)

- Adobe Commerce (formerly Magento Commerce)
- Algonomy Customer Data Platform
- Amazon Redshift
- Amazon Simple Storage Service (S3)
- Annex Cloud Loyalty Experience Platform
- Antavo
- Burst SMS
- Channable
- Cloud-Based Customer Data Platform (CDP)
- Coveo
- Email Validation
- Facebook
- Genesys Cloud CX
- Google BigQuery Data Transfer Service
- Instagram for Business

... and 9 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Marketing Automation Software](https://www.softwareadvice.co.nz/directory/1686/automation/software)

## Related Categories

- [Marketing Automation Software](https://www.softwareadvice.co.nz/directory/1686/automation/software)
- [Transactional Email Software](https://www.softwareadvice.co.nz/directory/4325/transactional-email/software)
- [Mobile Marketing Software](https://www.softwareadvice.co.nz/directory/4398/mobile-marketing/software)
- [Customer Loyalty Software](https://www.softwareadvice.co.nz/directory/4383/customer-loyalty/software)
- [Marketing Analytics Software](https://www.softwareadvice.co.nz/directory/1702/analytics-tools/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/567092/SAP-Engagement-Cloud-formerly-SAP-Emarsys)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/567092-SAP-Engagement-Cloud-formerly-SAP-Emarsys/> |
| en-AU | <https://www.softwareadvice.com.au/software/567092/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |
| en-GB | <https://www.softwareadvice.co.uk/software/567092/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |
| en-IE | <https://www.softwareadvice.ie/software/567092/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |
| en-NZ | <https://www.softwareadvice.co.nz/software/567092/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |

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