---
description: Review of Matrix FM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Matrix FM | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [IT Management Software](/directory/4563/it-management/software) > [Matrix FM](/software/566006/Matrix-FM)

# Matrix FM

Canonical: https://www.softwareadvice.co.nz/software/566006/Matrix-FM

> 1\. Core concept

Our platform has three major layers:

A. Facilities Management

Asset Management
Service Requests
Work Orders
Preventive \& Predictive Maintenance
Task/Event/SLA Management
Contracts \& SLA
Resource/Technician Management
Inventory \& Spare Parts
Inspections \& Checklists
Tenant/Customer Management
Complaints \& Feedback
Risk, Safety \& Compliance
Reporting \& Analytics

B. IoT / Building Intelligence

LoRaWAN devices
MQTT
Modbus
BACnet
OPC UA
REST APIs
IoT gateways
Energy meters
Water meters
BTU meters
IAQ sensors
Leak detection
Vibration monitoring
Temperature/humidity
Waste monitoring
Lighting control
HVAC monitoring
Other BMS/MEP equipment

C. Intelligence / AI

Automated anomaly detection
Predictive maintenance
Energy optimization
SLA-risk prediction
Repeated complaint detection
Asset health scoring
Root-cause analysis
Automatic work-order creation
AI recommendations
Automated approvals
AI coordination agents
Management-level portfolio insights
2. The important differentiation

I would not position your product simply as:

"Another CAFM software with IoT."

Instead:

"An intelligent digital operating platform for facilities that connects people, assets, buildings and IoT data into one operational system."

The fundamental relationship should be:

Building → Location → System → Asset → Sensor → Data → Event → Work Order → Technician → Resolution → KPI

This is where your platform can become substantially more powerful than conventional CAFM.

For example:

AHU-03
→ vibration sensor detects abnormal vibration
→ AI identifies deterioration pattern
→ asset health score drops
→ predictive maintenance event generated
→ work order created
→ technician assigned
→ spare part checked
→ SLA calculated
→ technician completes repair
→ sensor confirms normal condition
→ asset health restored
→ maintenance history updated.

That creates a closed-loop FM system rather than merely recording maintenance activities.

The Portfolio Dashboard should immediately answer:

How many buildings are operating normally?
Which buildings have problems?
Which assets are critical?
Which sites are exceeding SLA?
Where are repeated complaints occurring?
Which assets are failing repeatedly?
What is the maintenance backlog?
What is the energy consumption?
Which buildings are consuming abnormal energy?
What is the IoT health?
What are today's critical alarms?
Which work orders require management attention?
Which contracts are at risk?
What is the FM performance score?
Operational Analytics
Open WOs
Overdue WOs
SLA compliance
Technician productivity
Response time
Resolution time
Backlog
PM compliance
Asset Analytics
Asset failure frequency
MTBF
MTTR
Repeat failures
Asset criticality
Asset health
Lifecycle cost
Customer Analytics
Complaint frequency
Repeat complaints
Customer satisfaction
Negative feedback
Response performance
Building Analytics
Energy
Water
IAQ
Equipment performance
Alarm frequency
Building health
Portfolio Analytics
Building ranking
FM performance
Cost
Energy intensity
SLA
Risk
Asset condition
9. Energy \& sustainability becomes another major layer

Because your platform already has IoT capability, you can integrate:

Electricity
Water
Gas
Cooling
BTU
Solar
Carbon
Energy intensity
Water intensity

Then calculate:

EUI = Energy Consumption / Building Area

and compare:
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: MatrixAI

## Commercial Context

- **Starting Price**: US$149.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: We are giving 50% flat discount for our first 50 customers.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Chinese, Czech, Dutch, English, French, German, Italian, Portuguese
- **Available Countries**: Angola, Aruba, Bahamas, Bahrain, Bermuda, Botswana, Canada, Cayman Islands, Costa Rica, Dominican Republic, Ghana, Kenya, Kuwait, Mauritius, Mexico, Morocco, Netherlands, Oman, Panama, Puerto Rico and 11 more

## Features

- AI Copilot
- Alerts/Notifications
- Dashboard
- Equipment Management
- Event Logs
- Facility Asset Management
- IT Asset Management
- IT Reporting
- Incident Management
- Maintenance Management
- Maintenance Scheduling
- Real-Time Monitoring
- Real-Time Notifications
- Remote Monitoring & Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Task Management
- Ticket Management
- Workflow Automation

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [IT Management Software](https://www.softwareadvice.co.nz/directory/4563/it-management/software)

## Related Categories

- [IT Management Software](https://www.softwareadvice.co.nz/directory/4563/it-management/software)
- [Facility Management Software](https://www.softwareadvice.co.nz/directory/4310/cafm/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/566006/Matrix-FM)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/566006-Matrix-FM/> |
| en-AU | <https://www.softwareadvice.com.au/software/566006/Matrix-FM> |
| en-GB | <https://www.softwareadvice.co.uk/software/566006/Matrix-FM> |
| en-IE | <https://www.softwareadvice.ie/software/566006/Matrix-FM> |
| en-NZ | <https://www.softwareadvice.co.nz/software/566006/Matrix-FM> |

-----

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