---
description: Review of Vantage Point Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Vantage Point | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [Vantage Point](/software/56518/vantage-point)

# Vantage Point

Canonical: https://www.softwareadvice.co.nz/software/56518/vantage-point

> Vantage Point is a workforce management solution that helps organizations manage workforce planning, scheduling, forecasting and other operations. The application comes with a forecasting and scheduling tool with regressing analysis, which automatically evaluates customer satisfaction across different contact channels to optimize customer engagement. 

Vantage Point lets organizations streamline numerous activities related to workforce contact centers, front/back-office operations, multi-site jobs and more. Additionally, managers can gain insights into average response time, agent performance, operational goals, and other metrics through analytics.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 3.5/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Pipkins

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Please contact Pipkins directly for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Budgeting/Forecasting
- Employee Scheduling
- For Call Centres
- Labor Forecasting
- Performance Management
- Performance Metrics

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software)

## Related Categories

- [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software)
- [Call Center Workforce Management Software](https://www.softwareadvice.co.nz/directory/1855/workforce-management-optimization/software)
- [Workforce Management Software](https://www.softwareadvice.co.nz/directory/374/workforce-management-software/software)

## Alternatives

1. [Clockify](https://www.softwareadvice.co.nz/software/355240/clockify) — 4.8/5 (9242 reviews)
2. [Connecteam](https://www.softwareadvice.co.nz/software/109560/connecteam) — 4.6/5 (5203 reviews)
3. [Flex Plus](https://www.softwareadvice.co.nz/software/522422/Flex-Plus) — 4.8/5 (45 reviews)
4. [Paylocity](https://www.softwareadvice.co.nz/software/4537/web-pay) — 4.3/5 (1839 reviews)
5. [Jibble](https://www.softwareadvice.co.nz/software/102182/jibble) — 4.8/5 (1707 reviews)

## Reviews

### "In for the Long Haul it has 23 industry firsts and they do Custom work\!" — 5.0/5

> **Verified Reviewer** | *10 February 2018*
> 
> **Pros**: You can design what you need and the developers work with you\!  Do not have to hope enough users want what you want\!

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### "Functions are there, ui isn’t." — 3.0/5

> **rebecca** | *8 December 2019* | Retail | Recommendation rating: 7.0/10
> 
> **Pros**: I like the functions that pipkins has. We use it for scheduling needs, planning and scheduling needs.
> 
> **Cons**: For one you have to use internet explore for agents to log in and view their schedules etc. the interface really needs work.
> 
> We use it for scheduling purposes, including OT, vacation/sick etc.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/56518/vantage-point)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/hr/pipkins-vantage-point-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/56518/vantage-point> |
| en-GB | <https://www.softwareadvice.co.uk/software/56518/vantage-point> |
| en-IE | <https://www.softwareadvice.ie/software/56518/vantage-point> |
| en-NZ | <https://www.softwareadvice.co.nz/software/56518/vantage-point> |

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