---
description: Review of Omnistra Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Omnistra | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Virtual Assistant Software](/directory/4488/virtual-assistant/software) > [Omnistra](/software/564109/Omnistra)

# Omnistra

Canonical: https://www.softwareadvice.co.nz/software/564109/Omnistra

> Omnistra puts an AI workforce on the front line of a commerce operation. Voice and messaging agents handle inbound support, omnichannel service and outbound sales in more than 60 languages, with Bangla and English native.

What separates Omnistra from a scripted assistant is governance and analysis. A visual workflow engine defines the exact actions each agent is allowed to take, so nothing happens outside the rules your team sets. Live emotion tracking flags a conversation that is going wrong while it is still open and hands it to a person with full context. Post-conversation analysis scores every interaction against a taxonomy of more than 100 tags, so a support leader can see contact reasons, AI containment rate, median first response time and cost per resolution without building a report.

The commerce layer is native rather than an add-on. Omnistra confirms cash-on-delivery orders by phone, selects and books carriers, tracks deliveries live, scores COD risk and works to recover failed deliveries automatically.

Teams deploy Omnistra for three jobs: customer service, omnichannel support across web chat, Messenger, Instagram, WhatsApp and voice, and inbound and outbound sales campaigns. It integrates with Shopify and WooCommerce and connects to Zendesk, Intercom and Salesforce. Every deployment defines when a conversation moves to a human and what context transfers with it.

Pricing is a monthly plan with a pool of included credits and no per-seat charge, so the whole team can use the platform. Every feature is available on every plan and the only difference between plans is volume.

Omnistra was founded in 2025 and is built in Dhaka, Bangladesh.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Omnistra

## Commercial Context

- **Starting Price**: US$41.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Omnistra is priced per month around a pool of included credits, not per seat. Every feature is on every plan. The only difference between plans is volume. Starter, BDT 4,999 per month, 3,333 credits, for a shop handling up to about 20 orders a day. Growth, BDT 14,999 per month, 10,000 credits, roughly 30 to 50 orders a day. Professional, BDT 29,999 per month, 20,000 credits, roughly 80 to 110 orders a day, and the plan most commerce teams land on. Scale, BDT 59,999 per month, 40,000 credits, roughly 150 to 300 orders a day. Enterprise is custom and agreed per deployment. One credit costs 1.50 BDT both inside a plan and as overage, so a conversation costs the same whether it is included or bought on top. Included credits do not roll over. Prepaid top-ups never expire. Annual billing gives two months free. There is no per seat charge, so the whole team uses the platform. The free trial runs 7 days with no credit card. USD figures on this listing are approximate conversions from BDT.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- AI Copilot
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Adaptive Responses
- Agent Collaboration
- Agentic Task Execution
- Analytics
- Attended Automation
- Automated Responses
- Autonomous Task Execution
- Business Process Automation
- Code-free Development
- Compliance Management
- Configurable Workflow
- Contextual Guidance
- Conversation Editor

## Integrations (7 total)

- Instagram
- Intercom
- Messenger
- Salesforce Service Cloud
- Shopify
- WooCommerce
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Virtual Assistant Software](https://www.softwareadvice.co.nz/directory/4488/virtual-assistant/software)

## Related Categories

- [Virtual Assistant Software](https://www.softwareadvice.co.nz/directory/4488/virtual-assistant/software)
- [AI Agents for Customer Support](https://www.softwareadvice.co.nz/directory/5207/ai-agents-for-customer-support/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/564109/Omnistra)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/564109-Omnistra/> |
| en-AU | <https://www.softwareadvice.com.au/software/564109/Omnistra> |
| en-GB | <https://www.softwareadvice.co.uk/software/564109/Omnistra> |
| en-IE | <https://www.softwareadvice.ie/software/564109/Omnistra> |
| en-NZ | <https://www.softwareadvice.co.nz/software/564109/Omnistra> |

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