WellnessLiving

Hey Colleen Michelle,

We’re thrilled to hear that you are a fan! 😊 As you know, we’re all about providing immediate assistance whenever you need it, ensuring that none of your questions go unanswered.

We understand your concerns with Mindbody during the challenging times of COVID and their deceptive cost structure. We have had many, MANY customers transition over to us from Mindbody over the years. At WellnessLiving, we pride ourselves on being an affordable and transparent alternative. We ensure your business runs smoothly with our 24/7 customer support, all without any hidden costs.

Thank you once again for choosing WellnessLiving. We are grateful for your support and look forward to continuing to serve your needs with our top-notch solutions and service.

Take care,

Anthony S (Customer Advocate)

Hey Dana!

Thank you for the fantastic feedback! We’re thrilled that you’re enjoying WellnessLiving and that our customer service has met your expectations. Making the switch from Mindbody can be a big transition, so we’re glad to provide you with a reliable, easy-to-use, all-in-one platform that’s designed to simplify your operations.

We know how important it is to have support when you need it, and unlike other platforms, we’re committed to being here 24/7. Whether it’s by phone, email, or through our AI assistant, Isaac, help is always within reach. Your feedback about reaching support staff is valuable to us, and we’re here to ensure you get the assistance you need every time.

Thank you for choosing WellnessLiving—we’re excited to support your journey every step of the way!

All the best,

Anthony S. (Customer Advocate)

Hi Jared,

Thank you for sharing your honest feedback. We’re genuinely sorry for any frustration you’ve encountered with our support and communication. Our goal is to provide a reliable, all-in-one solution with accessible support, and it’s clear we fell short in your experience.

We’re continuously working to enhance communication across departments and streamline issue resolution for our clients. A senior member of our Customer Excellence team will be reaching out to provide additional support and ensure your concerns are addressed.

Your insights are invaluable, and we’re committed to improving your experience with WellnessLiving.

All the best,

Anthony S.

Hey Carl!

Thank you for your feedback! We’re glad WellnessLiving has been easy to use and that features like class notifications help your business run smoothly without extra communication costs. Our goal is to provide an affordable, all-in-one solution that simplifies client management and supports growth.

We understand your concerns with Paragon as the payment processor, especially regarding transparency in fees. Please know we’re here to support you and can provide guidance on any billing complexities.

Switching from Mindbody is a big step, and we’re dedicated to offering reliable, 24/7 support. If you’d like to discuss any issues further, feel free to reach out anytime to [email protected] – we’re here to help.

Thank you for choosing WellnessLiving!

Anthony S.

Hey Crystal!

Thank you for sharing such a glowing review! We’re delighted that WellnessLiving has been a positive addition to your business. Our user-friendly platform and dedicated customer support are designed to make running your business seamless. It’s fantastic to hear your personalized business app has been a game-changer—helping businesses like yours thrive is what we’re all about!

We’re also proud to prioritize customer feedback, using your suggestions to drive improvements. We stand out from the competition by providing an all-in-one, easy-to-use solution tailored to small and growing businesses, backed by 24/7 support to help you attract, convert, and retain clients.

Thank you for recommending us—we’re here to support your success every step of the way!

Anthony S.

Hi Kelly,

Thank you for your fantastic review! We’re thrilled that WellnessLiving has supported your swim school since 2016, providing the customer service, family profiles, and all-in-one features—like email, mobile app, POS, and scheduling—that make managing your business easier.

We’re glad WellnessLiving met your needs for an affordable, user-friendly platform after switching from Mindbody. Unlike other systems, we’re dedicated to delivering a seamless solution that saves you time to connect with your staff and students.

Thank you for recommending us, and we appreciate your suggestion on staff scheduling. We’ll share it with our team as we continue to improve! Remember to check out our Community Forum to view our product roadmap, recommend new features, and influence future updates. Access it here: https://community.wellnessliving.com/page/home/

Thanks,

Anthony S. (Customer Advocate)

Hi Tina,

Thank you for sharing your experience! We couldn’t agree more – WellnessLiving is designed to be the best fitness studio operations software on the market, and we’re thrilled it’s making a difference for you.

We’re delighted that our Customer Excellence Lead ensured a smooth transition, providing valuable insights to optimize your business processes. Remember, our support team is here 24/7 by phone, email, and through our AI assistant, Isaac, so help is always close by.

We’re glad to hear WellnessLiving has been a step up from your previous software, offering the reliable functionality you need to run your business smoothly. Our commitment to seamless integration and powerful features means fewer disruptions and more efficient business management.

Thank you for choosing us, and we’re excited to support your continued success!

All the best,

Anthony S. (Customer Advocate)

Hi Eric,

Thank you for the fantastic feedback! We’re thrilled to hear that WellnessLiving is making a difference in modernizing your business with its user-friendly, all-in-one platform. Our team is constantly improving to ensure you have a powerful, up-to-date solution that meets your needs.

We know how important it is for clients to understand all the features available, and with our intuitive design and 24/7 support, we’re here to make that easier for you. Switching from a legacy system like ClubRunner is a big step, and we’re glad to be the modern, reliable alternative that supports your daily operations seamlessly.

Thanks for choosing WellnessLiving! We’re here to support you every step of the way.

All the best,

Anthony S. (Customer Advocate)

Hey Tanya!

Thank you for the incredible review! We’re so glad to hear that our Customer Excellence Lead Shridev went above and beyond to provide you with the support and clarity you needed. We know pricing and credit card fees can be a big consideration, and we’re thrilled we could help make things more manageable for you.

Unlike Mindbody, WellnessLiving is all about offering a client-focused, affordable solution with 24/7 support and the tools to help your business run smoothly.

We’re grateful for your loyalty over the past two years, and remember, we’re always here support you and your business every step of the way!

All the best,

Anthony S. (Customer Advocate)

Hey Lauren,

Thank you for your kind words and for choosing WellnessLiving! We’re thrilled to hear that from onboarding to continued support, our team has made a positive impact on your experience. Ensuring you feel supported at every stage is our top priority!

We appreciate your feedback about Venmo and are glad we could resolve it quickly. If you ever need further assistance, our team is always here—contact us by email at [email protected], phone at 1-855-651-1115, or use Isaac, our 24/7 AI assistant.

We’re also excited to hear that you found us through a referral—something we take pride in receiving daily through our Partner Program. We’re looking forward to growing together and continuing to support your business!

Thanks,

Anthony S.

Dear Jason,

Thank you so much for taking the time to share your positive experience with WellnessLiving! We're thrilled to hear that our features have been a great fit for your business needs and that you've found value in our platform.

It's fantastic to hear that WellnessLiving has made running your busy business more autonomous and provided your users with more options and choices. Your satisfaction is our top priority, and we're committed to providing you with the best possible experience.

If you ever need assistance or have any questions, please don't hesitate to reach out to us at [email protected] or leave us a voicemail. We're here to help!

Thank you once again for choosing WellnessLiving. We appreciate your business and look forward to continuing to support you on your journey.

Warm regards,

Anthony S (Marketing Specialist)

Dear Marisha,

We sincerely apologize for the frustration and inconvenience you've experienced with our services.

We understand the importance of timely support and efficient scheduling, especially for music schools. It's disheartening to hear about the difficulties you faced in reaching our team and the delays in response time.

We're actively addressing these issues internally to ensure smoother communication and faster resolution times. We acknowledge the challenges you've encountered with cancellation and are committed to streamlining this process to be more user-friendly.

We would like to extend our apologies for any inconvenience caused and assure you that we're here to assist you promptly. Please let us make things right; a senior member from our Customer Excellence Team will help you.

Thank you for bringing these concerns to our attention. We value your business and hope to regain your trust in WellnessLiving.

Warm regards,

Anthony S (Marketing Specialist)

Dear T,

We apologize for the frustrations you've experienced with our platform.

We understand the critical importance of reliable email functionality and accurate reporting for businesses like yours. We're actively investigating the issues regarding email delivery, updates causing unexpected problems, and inaccuracies in sales and tax reports.

Regarding client data management, we hear the challenges you've faced with merging duplicate clients and maintaining an up-to-date database. We're dedicated to improving our systems in this area.

Your remarks about our support experience are concerning and not reflective of the standard of service we aim to provide. We will address this internally to ensure all customers receive the proper assistance needed.

Please know that your feedback is being taken seriously, and we are actively working to address the issues you've highlighted. If you have any further concerns or suggestions, please contact us directly.

Warm regards,

Joanna S

Hey Sam,

Thank you so much for sharing your experience with us! We are thrilled to hear that since switching from Mindbody to WellnessLiving, you've found our platform instrumental in streamlining your business operations.

We pride ourselves on delivering a user-friendly solution that simplifies management tasks, and it’s wonderful to know you’ve noticed the difference. Our team is constantly enhancing our features to ensure an even more seamless user experience.

Additionally, we're delighted that our customer service has met your expectations. At WellnessLiving, exceptional support is our commitment, as we aim to provide the highest level of assistance to our clients.

Should you encounter any issues or have any questions, please don’t hesitate to reach out to our support team at [email protected] or give us a call. We are here to assist you every step of the way.

Thanks for choosing WellnessLiving.

Warm regards,

Anthony S (Customer Advocate)

Dear Storm,

We sincerely apologize for the negative experience you've had with our software. We understand your frustration and disappointment, and we're genuinely sorry that we fell short of meeting your expectations.

Your feedback is invaluable to us, as it highlights areas where we need to improve. We want to assure you that we take your concerns seriously and are committed to addressing them promptly.

We're actively improving our support system to provide faster assistance, refining our platform for a smoother experience, and reviewing our registration process for simplicity without compromising security.

Your input is extremely beneficial as we work to enhance our service, as it helps us identify areas for improvement and ensures that we can deliver a better experience for all our users. A senior member from our customer excellence team will reach out to assist you further.

Warm regards,

Jason T.

Hey Katie,

Thank you for your wonderful review! We're truly appreciative of your kind words and thrilled to have you as part of our community. From creating classes and events to the seamless booking for your clients, we're delighted that you're enjoying our software for your yoga studio.

We value your feedback on Event setup and purchasing rules; it helps us improve. Regarding the Elevate Staff App, our team is continually working to enhance its performance. Should you have questions or concerns, please reach out to [email protected], or leave a voicemail when you call, and our team will promptly assist you.

We'd love your insights on our Community Forum, a place to share, ask questions, and influence our software's future. Check it out here: https://community.wellnessliving.com/page/home/

Thank you for choosing WellnessLiving, Katie! We're here to support you every step of the way and look forward to this journey together.
Warm regards,
Adam S. (Customer Advocate)

Hey Tembi,

Thank you for your positive review! We greatly appreciate your trust in WellnessLiving as your new software provider for your music school. We're thrilled to be the perfect all-in-one solution for music schools and are excited to hear how our comprehensive reporting system, membership auto-renewal, and customizable permission levels have been valuable for your business.

We understand that while our system may require some time to navigate, we're here to make the learning process as smooth as possible. Our Customer Solutions Team is dedicated to guiding you through every step and ensuring you feel comfortable using our platform.

It's fantastic to hear that you're finding our Knowledge Base to be a helpful resource hub. It's packed with hundreds of articles providing detailed instructions to help maximize the use of our software. Also, remember to check out our Community Forum! It's a wonderful place to share your insights, provide feedback, and even request new features or enhancements you'd like to see in our future updates. Here's the link to our Community Forum: https://community.wellnessliving.com/page/home/

If you ever need further assistance or have additional questions, please don't hesitate to reach out to us at [email protected]. Thank you again for sharing your positive experience. We're committed to continually improving and providing top-notch service.

Warm regards,

Stuart D. (Customer Advocate)

Hey Frances,

Thank you so much for sharing your positive experience with WellnessLiving. We genuinely appreciate your kind words and your support.

We're thrilled to hear that you find our software easy to use and that our frequent system updates have been beneficial for you. Our commitment to enhancing your experience through regular releases is at the core of what we do, and we're glad to see it making a difference for you. If you ever have feature requests, don't forget to check out our Community Forum: https://community.wellnessliving.com/page/home/

We appreciate your feedback regarding customer service. While we aim to provide timely support, we understand your desire for a more personalized experience. Please rest assured that we're continually working on improving our services. To address your specific needs, we recommend reaching out to our Customer Solutions Team via email at [email protected]. This way, you can have more consistent and personalized communication. Additionally, if you call us, please leave a voicemail, and a member from our team will return your call promptly.

Once again, thank you for your feedback, Frances. We're dedicated to ensuring your experience with WellnessLiving is exceptional, and we're grateful for your trust in us. Again, if you have any further questions or need assistance, please don't hesitate to reach out. We're here to help.

Warm regards,

Nicole D. (Customer Advocate)

Hi Amy,

Thank you for your feedback. We sincerely apologize for the recent service interruption and the inconvenience it caused your business. We understand how crucial uninterrupted service is for your operations.

We’re pleased to inform you that the update causing the delay has been completed. Over the past years, WellnessLiving has maintained industry-leading stability with minimal disruptions, typically resolved within 15-30 minutes. This incident has provided valuable insights, allowing us to enhance our system’s reliability further.

Your feedback is invaluable, and a senior member of our customer excellence team will reach out to assist you with any needs. Thank you for your patience and understanding.

Anthony S. (Customer Advocate)

Hey John,

Thank you so much for taking the time to share your fantastic review! We're thrilled to hear about your extraordinary experience with WellnessLiving and appreciate your kind words about our platform, from pricing and onboarding to your launch date and ongoing support. It's fantastic to know that we continue to set the standard for your business needs in the CRM industry.

We apologize for any challenges you've encountered recently in reaching our support team over the phone. Your feedback is crucial, and we're actively working to enhance our response times. To address your concern promptly, we encourage you to call and leave a voicemail. Alternatively, you can send an email to [email protected] with a detailed description of your concern.

Once again, thank you for your glowing review and for being a valued part of the WellnessLiving community.

Warm regards,

Tony F. (Customer Advocate)

Hi Jason,

Thank you for your review and for choosing WellnessLiving! We’re thrilled to hear that you found our customer support awesome and that we provided you with the necessary information to support your clients. Our 24/7 customer support team is dedicated to ensuring that all our users have a seamless experience, and it’s great to see that reflected in your feedback.

We strive to be more affordable, user-friendly, and reliable compared to our competitors, as we know how hard our customers work every day! We pride ourselves on providing you with the automation tools and support you need to save time, elevate client experiences, and grow your business.

Thanks for the feedback!

Anthony S (Customer Advocate)

Hey Alicia,

Thank you for taking the time to leave such a positive review of WellnessLiving! We truly appreciate your feedback.

We're thrilled to hear that our software has been a valuable asset for your business, assisting you in various aspects, from customer care to accounting. It's fantastic to know that WellnessLiving plays a crucial role in ensuring the smooth operation of your business.

Our software is designed to offer comprehensive solutions for businesses, including customer communication tools like our automated marketing suite, accounting features with QuickBooks integration, Finance powered by Autymate, and robust reporting and dashboards that cover payroll, payments, invoices, taxes, and more. We're delighted that these tools have contributed to your overall experience and helped you run your business effectively.

Regarding the display of the schedule on your website, we understand the importance of having a customizable solution that perfectly suits your needs. We're here to help you find the answer you're looking for. Please feel free to reach out to our support team at [email protected], and we'll work with you to explore options and address this concern.

Once again, thank you for your kind words. We're delighted to have you as part of the WellnessLiving community and look forward to continuing to support your business's growth and success.

Warm regards,

Jonathan M. (Customer Advocate)

Hey Kelly,

Thank you for your 5-star review! We truly appreciate your feedback and are delighted to have martial arts businesses like yours as part of the WellnessLiving community.

While we understand that pricing can be a concern, especially for small martial arts studios. At WellnessLiving, we not only prioritize affordability but also aim to provide exceptional value to our customers and their clients, preventing the need for multiple third-party platforms to simplify your operations, streamlines your management tasks, and save you time and effort.

Our all-in-one platform is designed to be a robust and versatile solution for managing your martial arts studio. We're committed to providing comprehensive support for the martial arts industry, including streamlined booking and scheduling, efficient member management, and our unique "belts" feature for tracking your clients' progress and belt promotions.

Kelly, we're thrilled that you've had a positive experience with our Customer Solutions Team. Our team works diligently to provide the assistance you need, and it's great to know that their efforts have been top-notch. Should you ever have more questions, need assistance, or require guidance, please don't hesitate to get in touch with us at [email protected].

In addition to our direct support, we offer community-driven platforms such as our Knowledge Base and Community Forum, which are valuable resources for finding answers to any questions you may have. I've included the links for each platform below for your reference.

Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/

Community Forum: https://community.wellnessliving.com/page/home/

Once again, thank you for choosing WellnessLiving, and we're here to support your martial arts business to help it thrive every step of the way. We look forward to serving you and your business for many successful years ahead.

Warm regards,

Austin M. (Customer Advocate)

Hey Kara,

We're delighted to receive your outstanding 5-star review! Thank you for your kind words and for sharing your experience with WellnessLiving.

We're thrilled that you've found our software to be an intuitive and user-friendly solution for running your programs. From scheduling to tracking, reports, automated client reminders, payments, and marketing, it's wonderful to hear that we've been able to support various aspects of your business operations. We take pride in offering a comprehensive solution tailored to businesses like yours.

We understand the importance of being able to efficiently manage your appointments, and we're constantly working to improve our system. Your feedback about the rescheduling process is noted, and we're dedicated to enhancing your experience with WellnessLiving.

It's fantastic to hear that our customizable appointment reminders have had such a positive impact on your business. Significantly reducing no-shows and late cancellations/reschedules is not only a time-saver but also a revenue-saver. We're here to help you succeed in every way we can.

We're pleased that you rarely need customer service assistance, but rest assured that we're here for you whenever you do. Our Customer Solutions Team is committed to providing prompt, friendly, and effective support to ensure your experience with WellnessLiving is seamless.

If you ever need assistance, have questions, or want to explore our resources further, don't hesitate to reach out. We're available 24/7 by email at [email protected], and we also offer community-driven platforms like our Knowledge Base and Community Forum to assist you with any inquiries you may have. Below I've included links for each platform for your convenience.

Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/

Community Forum: https://community.wellnessliving.com/page/home/

Thank you once again for your fantastic review. We look forward to continuing to support your business's growth and success.

Warm regards,

Mark S. (Customer Advocate)

Hi Christina,

Thank you so much for your wonderful review! We're thrilled to hear that WellnessLiving has made your journey on the platform much smoother.

We completely understand that not everyone is a tech wizard, and we're delighted that WellnessLiving's ease of use has been a great fit for you. As a company, we take pride in offering a solution that empowers users of all technical backgrounds, while offering a user-friendly experience and top-notch customer service at an affordable price.

Your feedback on automated emails is valuable to us. We know that diving into these details can sometimes be a bit daunting, especially if you're not tech-savvy. That's why we're committed to providing resources and support. While our system allows you to see open rates individually, I want to ensure you know that there are ways to simplify this process.

We've got a handy Knowledge Base article that walks you through viewing email campaign statistics collectively, which can make things much more manageable. You can explore it here: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/email-campaign-report/

Remember, you're never alone on your WellnessLiving journey. We're here to assist, and our commitment to making your experience better is unwavering. If you ever have more questions or need guidance, please feel free to get in touch at [email protected]. We're at your service.

Warm regards,

Ashley C. (Customer Advocate)