---
description: Review of CCIP Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CCIP | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [CCIP](/software/562742/CCIP)

# CCIP

Canonical: https://www.softwareadvice.co.nz/software/562742/CCIP

> NovelVox Contact Center Integration Platform (CCIP) is an enterprise middleware solution that seamlessly integrates CCaaS environments (including Five9, Cisco Webex, NICE CXone, RingCentral, and Zoom) with backend enterprise systems such as CRM, EHR/EMR, and core banking applications. CCIP enables self-service channels and contact center agents to retrieve, validate, and execute complete backend transactional workflows in real time. Key capabilities include automated workflow routing, identity verification (KYC), conversational AI/IVR integration, and real-time bi-directional data synchronization without zero latency.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: NovelVox
- **Founded**: 2008

## Commercial Context

- **Pricing model**: Other
- **Pricing Details**: NovelVox CCIP pricing is customized based on deployment model (Cloud/On-Premise), required backend system integrations, and agent/channel volume. Contact sales for a custom quote.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Australia, Brazil, Canada, France, Germany, India, Singapore, United Arab Emirates, United Kingdom, United States

## Features

- API
- Automatic Call Distribution
- Call Centre Management
- Call Routing
- Computer Telephony Integration
- IVR
- Inbound Call Centre
- Third-Party Integrations

## Integrations (26 total)

- Amazon Connect
- Athena
- Athena
- Athena
- Athena AI
- CDK Global
- Dialpad
- Epic
- Epic
- Fiserv
- Five9
- Freshdesk
- Genesys
- Guidewire
- Health Cloud

... and 11 more integrations

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/562742/CCIP)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/562742-CCIP/> |
| en-AU | <https://www.softwareadvice.com.au/software/562742/CCIP> |
| en-GB | <https://www.softwareadvice.co.uk/software/562742/CCIP> |
| en-IE | <https://www.softwareadvice.ie/software/562742/CCIP> |
| en-NZ | <https://www.softwareadvice.co.nz/software/562742/CCIP> |

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