---
description: Review of SamparkDesk ITSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SamparkDesk ITSM | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [SamparkDesk ITSM](/software/562549/SamparkDesk-ITSM)

# SamparkDesk ITSM

Canonical: https://www.softwareadvice.co.nz/software/562549/SamparkDesk-ITSM

> SamparkDesk is an IT service management platform built for IT teams that need better control over requests, incidents, assets, SLAs and day-to-day support operations.

It provides a central desk where service requests and incidents can be captured, categorized, prioritized, assigned and tracked through resolution. Teams can manage ownership, support groups, approvals, escalations, ageing, SLA risks, closure notes and complete action history without relying on emails, calls or manual follow-ups.

SamparkDesk also connects service management with the wider IT operations environment. Asset information such as device ownership, allocation, movement and lifecycle status can provide context while handling support cases. ITOM and monitoring alerts can be routed into accountable incidents or work items so operational events lead to action instead of remaining dashboard notifications.

Dashboards give managers visibility into backlog, workload, SLA performance, ageing, recurring issues, asset activity and exceptions requiring attention. Workflows, categories, approval paths, support structures and escalation rules can be configured around existing operating processes.

SamparkDesk is suited to organizations looking to move beyond basic ticketing and create a more controlled, connected IT support operation with clearer ownership and management visibility.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Sampark Softwares Pvt Ltd

## Commercial Context

- **Starting Price**: US$12.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: SamparkDesk is available on a per-user subscription model, with pricing ranging from $12 to $16 per user/month. Pricing varies based on the number of users, deployment scope, required workflows, integrations and implementation or support requirements. Volume pricing is available for larger teams. A free trial is available. Contact us for pricing based on your IT service management requirements.
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, France, Germany, India, Malaysia, Singapore, United Arab Emirates, United Kingdom, United States

## Features

- AI Summarization
- API
- Activity Dashboard
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Chatbot
- Collaboration Tools
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Help Desk Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Performance Metrics

## Integrations (5 total)

- Attune Lab Information System
- ERP
- Gmail
- Jira
- Microsoft 365

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)
- [IT Service Software](https://www.softwareadvice.co.nz/directory/4207/it-service/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/562549/SamparkDesk-ITSM)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/562549-SamparkDesk-ITSM/> |
| en-AU | <https://www.softwareadvice.com.au/software/562549/SamparkDesk-ITSM> |
| en-GB | <https://www.softwareadvice.co.uk/software/562549/SamparkDesk-ITSM> |
| en-IE | <https://www.softwareadvice.ie/software/562549/SamparkDesk-ITSM> |
| en-NZ | <https://www.softwareadvice.co.nz/software/562549/SamparkDesk-ITSM> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Software Advice helps businesses in New Zealand find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.nz","url":"https://www.softwareadvice.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.co.nz/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"SamparkDesk ITSM","description":"SamparkDesk is an IT service management platform built for IT teams that need better control over requests, incidents, assets, SLAs and day-to-day support operations.\n\nIt provides a central desk where service requests and incidents can be captured, categorized, prioritized, assigned and tracked through resolution. Teams can manage ownership, support groups, approvals, escalations, ageing, SLA risks, closure notes and complete action history without relying on emails, calls or manual follow-ups.\n\nSamparkDesk also connects service management with the wider IT operations environment. Asset information such as device ownership, allocation, movement and lifecycle status can provide context while handling support cases. ITOM and monitoring alerts can be routed into accountable incidents or work items so operational events lead to action instead of remaining dashboard notifications.\n\nDashboards give managers visibility into backlog, workload, SLA performance, ageing, recurring issues, asset activity and exceptions requiring attention. Workflows, categories, approval paths, support structures and escalation rules can be configured around existing operating processes.\n\nSamparkDesk is suited to organizations looking to move beyond basic ticketing and create a more controlled, connected IT support operation with clearer ownership and management visibility.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7e3d254f-ae3f-456d-887c-bc6924eb2c3a.png","url":"https://www.softwareadvice.co.nz/software/562549/SamparkDesk-ITSM","@id":"https://www.softwareadvice.co.nz/software/562549/SamparkDesk-ITSM#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Linux on premise"},{"@id":"https://www.softwareadvice.co.nz/software/562549/SamparkDesk-ITSM#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"SamparkDesk ITSM","position":3,"item":"/software/562549/SamparkDesk-ITSM","@type":"ListItem"}]}]}
</script>