---
description: Review of Conecto Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Conecto | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [Conecto](/software/562153/Conecto)

# Conecto

Canonical: https://www.softwareadvice.co.nz/software/562153/Conecto

> Conecto is an all-in-one customer messaging and support platform built for businesses that want to combine human service with practical AI automation. It brings live chat, AI-powered customer support, voice conversations, a shared inbox, CRM, ticketing, knowledge management, automations, routing, and analytics into one connected workspace. Instead of managing multiple disconnected tools, teams can handle the entire customer journey—from the first website question to resolution and follow-up—inside a single platform.

At the center of Conecto is its AI Agent, which is trained on a company’s own website, help center, and approved knowledge base. The agent provides fast, consistent answers around the clock while staying grounded in trusted business content. It can automatically detect and respond in more than 50 languages, reference the source used for an answer, and escalate complex, sensitive, or unresolved conversations to a human team member with the full conversation history attached. This helps businesses reduce repetitive support work without losing control over answer quality or the customer experience.

Conecto also includes an AI Voice Agent directly within the website chat widget. Customers can tap the voice option, ask a question naturally, and receive a spoken response without downloading an app, calling a phone number, or navigating a traditional phone menu. The Voice Agent uses the same approved knowledge base as the text-based AI Agent, helping keep spoken and written answers consistent. Voice conversations are stored in the same shared inbox as regular chats, allowing support teams to review, search, continue, or take over the interaction whenever human assistance is required. When microphone access is unavailable, the experience can fall back to text.

For human support teams, Conecto provides a collaborative shared inbox where agents can assign conversations, add private notes, mention colleagues, use saved replies, and view customer context. CRM profiles keep relevant contact and conversation information together, while ticketing tools help teams track issues through to resolution. Departments, roles, routing rules, and round-robin distribution make it easier to send each conversation to the right person and balance workloads across the team.

The platform also supports self-service and proactive engagement. Businesses can create a searchable knowledge base and help center, build no-code chatbot flows, monitor website visitors, trigger automated responses, and send targeted broadcasts. Internal employee guidelines can give agents quick access to policies, playbooks, and approved processes while they work. Analytics and agent-performance reporting help managers understand conversation volume, response times, resolution activity, customer ratings, AI usage, handoffs, and team performance.

Conecto is designed to be quick to deploy and easy to manage, making it suitable for growing customer support, sales, and customer success teams that need powerful capabilities without excessive complexity. Its developer API and webhooks also allow businesses to connect external systems, synchronize data, create custom integrations, and build agents that can take actions—not only answer questions.

Overall, Conecto helps organizations deliver faster, more accessible, and more consistent customer communication across text, voice, AI, and human support. Its main advantage is that the AI Agent and AI Voice Agent are not isolated add-ons: they work with the same knowledge, customer records, inbox, workflows, and team tools. This creates a unified support experience in which AI handles routine demand, customers can communicate in the way that feels most natural, and human agents remain available for the conversations that need judgment, empathy, or specialized expertise.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: CherryWave LLC

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Portuguese, Spanish
- **Available Countries**: Canada, France, Germany, Japan, Netherlands, Portugal, South Korea, Spain, United Kingdom, United States

## Features

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Chatbot
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Forms
- Customisable Templates
- Generative AI
- Knowledge Base
- Knowledge Base Management
- Language
- Live Chat
- Real-Time Analytics
- Reporting & Statistics
- Reporting/Analytics
- Single Sign On
- Speech

## Integrations (5 total)

- BigCommerce
- Linear
- Shopify
- Stripe
- WooCommerce

## Support Options

- Email/Help Desk
- Chat

## Category

- [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/562153/Conecto)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/562153-Conecto/> |
| en-AU | <https://www.softwareadvice.com.au/software/562153/Conecto> |
| en-GB | <https://www.softwareadvice.co.uk/software/562153/Conecto> |
| en-IE | <https://www.softwareadvice.ie/software/562153/Conecto> |
| en-NZ | <https://www.softwareadvice.co.nz/software/562153/Conecto> |

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