--- description: Review of TherapyNotes, LLC Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: TherapyNotes, LLC | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Psychiatry Electronic Medical Records Software](/directory/178/psychiatry-emr-software/software) > [TherapyNotes, LLC](/software/5615/therapynotes) # TherapyNotes, LLC Canonical: https://www.softwareadvice.co.nz/software/5615/therapynotes Page: 1 / 40\ Next: [Next page](https://www.softwareadvice.co.nz/software/5615/therapynotes?page=2) > TherapyNotes is a cloud-based mental/behavioral health software system that includes electronic health records (EHR), a patient portal, patient scheduling and medical billing. The solution is suitable for practices of all sizes, including those with multiple locations or with providers who need access outside the office. TherapyNotes provides access to several types of specialty note templates for various types of medical practices such as psychotherapy, psychiatry and behavioral health. Using TherapyNotes, medical professionals can create and customize treatment plans, progress notes, psychological evaluations, termination notes and more. The solution also includes a billing module, which gives providers the ability to create statements and billing reports. The credit card processing module lets users enter/swipe cards directly into the system and save card information for future transactions. Users can create recurring appointments, set staff work schedules and send appointment reminders to the patients directly from the system. TherapyNotes is an HIPAA-certified application and complies with PCI standards for data security. All data is stored in a fully encrypted SAS 70 Type II certified data centers. > > Verdict: Rated **4.7/5** by 969 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 969 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: TherapyNotes, LLC - **Location**: Horsham, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$69.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: The TherapyNotes subscription cost is $79/month for the first clinician and $50/month for each additional clinician. This also includes unlimited number of non-clinical staff (practice admin, scheduler, and biller) at no additional charge. If you are the only user, the subscription cost is $69/month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling - Audit Management - Billing & Invoicing - Calendar Management - Calendar Sync - Case Management - Case Notes - Charting - Chat/Messaging - Claims Adjuster Management - Claims Management - Claims Scrubbing - Claims Settlement - Claims Tracking - Client Portal - Clinical Notes ## Integrations (3 total) - Google Calendar - Microsoft Outlook - iCloud ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Psychiatry Electronic Medical Records Software](https://www.softwareadvice.co.nz/directory/178/psychiatry-emr-software/software) ## Related Categories - [Psychiatry Electronic Medical Records Software](https://www.softwareadvice.co.nz/directory/178/psychiatry-emr-software/software) - [Appointment Scheduling Software](https://www.softwareadvice.co.nz/directory/4731/appointment-scheduling/software) - [Home Health Care Software](https://www.softwareadvice.co.nz/directory/4406/home-health/software) - [e-Prescribing Software](https://www.softwareadvice.co.nz/directory/1568/e-prescribing/software) - [Payment Processing Software](https://www.softwareadvice.co.nz/directory/4526/online-payment/software) ## Alternatives 1. [TheraNest](https://www.softwareadvice.co.nz/software/390303/theranest) — 4.4/5 (1051 reviews) 2. [Carepatron](https://www.softwareadvice.co.nz/software/241061/care-patron) — 4.4/5 (858 reviews) 3. [AdvancedMD for Mental Health](https://www.softwareadvice.co.nz/software/66045/advancedmd) — 4.0/5 (7 reviews) 4. [EHRYourWay](https://www.softwareadvice.co.nz/software/3789/ehryourway) — 4.9/5 (529 reviews) 5. [Zanda](https://www.softwareadvice.co.nz/software/367796/power-diary) — 4.6/5 (205 reviews) ## Reviews ### "Highly Recommend Therapy Notes" — 5.0/5 > **Irina** | *15 May 2026* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: The customer service is consistently excellent. Also, it is a great value for the money. I recently began using the AI feature for note writing as it saves me a lot of time and works very well. It is now a joy to write notes\! > > **Cons**: I used the video capacity for multiple locations but have discontinued it. Also, sometimes the connectivity is not working, but that has been a minor issue. > > Very satisfied with Therapy Notes. I had to use another company for a short while and TN far outweighed them. ----- ### "Wonderful Product & Organization" — 5.0/5 > **JEn** | *20 March 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I can't say enough how wonderful Therapy Notes is and the amazing workers who make Therapy Notes so effective and user friendly. This company is privately and as far as I know has no plans to become public which I really appreciate and find important. Additionally, they have pledged to not use user data to train AI models. During the Change Healthcare cyber attack Therapy Notes was absolutely fantastic and within a month were already pivoting to a new clearninghouse. Every step of the way they communicated to their users exactly what was happening and what the plans were. > > **Cons**: Nothing\! I have truly never had a bad experience with Therapy Notes. They are responsive, helpful and kind. > > Absolutely fabulous and will be a customer forever\! I appreciate all of their hard work and dedication to amazing customer service and to produce a top notch product. ----- ### "Still love this software and it's ease" — 4.0/5 > **Michelle** | *19 April 2026* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: Ease of use and absolutely NO issues using the software\! Anytime I've needed customer service support I've been able to contact them. > > **Cons**: It makes me login Everytime I need to use the software and I haven't been able to figure out how to bypass that. > > Love using it on a daily basis. Since we've had it, we have not had any issues or problems and are very happy. ----- ### "Clinicians and Small Practices Beware\!" — 1.0/5 > **Michelle** | *20 March 2026* | Mental Health Care | Recommendation rating: 0.0/10 > > **Pros**: It helps me keep my client panel organized by bringing documentation, scheduling, and client information into one system, making day-to-day practice management more manageable and efficient. > > **Cons**: Billing has been unreliable. Claims were marked as sent but never transmitted due to a clearinghouse error, resulting in over $2,000 in lost reimbursement. The issue was not identified in time, and I was required to manually reconstruct and fax claims. Reimbursement efforts have involved prolonged follow-up despite paying for this service. > > I have been a TherapyNotes user and paying customer for claims submission and clearinghouse services for four years, and my recent experience with a claims issue has been extremely disappointing. Given that this is not the first clearinghouse issue I have encountered with this platform, it raises broader concerns about reliability and accountability. Due to a clearinghouse error affecting claims submitted through the TherapyNotes system, multiple claims were never received by the payer, resulting in over $2,000 in lost reimbursements for services I had already provided. By the time the issue was identified, the claims had fallen outside the payer’s timely filing window. What makes this particularly concerning is that these claims were marked as successfully sent within the system, creating the impression they had been properly transmitted when they had not. Because the issue was not identified in time, my ability to resolve it within the required timeframe was limited. When the issue was finally identified, the responsibility for correcting it was placed entirely on me as the provider. I was required to reconstruct claims, navigate appeals, and manually fax submissions. While TherapyNotes provided a document to support faxing, the burden of correcting the error and attempting to recover payment remained with me, despite having paid for a service intended to handle claims transmission. Communication around this issue was also inconsistent. We received an email in February 2026, but after speaking with another TherapyNotes user, I learned she did not receive any notification or the fax document, which raises concerns about how broadly and reliably this issue was communicated. There was also no initial offer to reimburse the claims that were never transmitted, leaving me paying for a service that was not performed. The ongoing runaround in trying to obtain reimbursement has been the most frustrating part of this process. Support staff were initially courteous, but communication became increasingly vague and, at times, evasive. I have been working with both a support supervisor (Heather) and a representative from the sales team (Lymari), as those departments are not connected. This required managing communication across multiple channels and resulted in confusion and, at times, conflicting responses. After multiple exchanges, I was issued an $11 credit, but I am still seeking reimbursement for the July 2025 subscription fee of $78.37. I was told that full monthly reimbursements are not typically provided for claims-related issues, but this is not a typical issue. The system failed to transmit claims that were marked as sent, the error was not identified in time, and I was required to manually complete the work the service was intended to perform. As of March 20, 2026, the request has been re-escalated with no resolution. At this point, the continued back-and-forth over a clear service failure, without acknowledgment of responsibility, is unreasonable. For clinicians running small practices, failures like this have real financial consequences. A system designed for billing and claims submission should not create this level of risk or shift the burden onto providers to repeatedly follow up and correct errors they did not cause. ----- ### "TherapyNotes is the best EHR platform around\!" — 5.0/5 > **Ali** | *12 February 2026* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: Their customer support is outstanding. \[sensitive content hidden\] was so patient with me and addressed each question I had. Also, I learned that they can handle my Medicare billing which I had no idea about. Also, their follow through was fantastic\! > > **Cons**: Nothing really. The platform is intuitive and smart and has all the bells and whistles you could want. > > Fantastic experience. Everyone I interfaced with was so committed to my success, they all went above and beyond the call of duty to onboard me and make sure all my questions were answered. ----- Page: 1 / 40\ Next: [Next page](https://www.softwareadvice.co.nz/software/5615/therapynotes?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/5615/therapynotes) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data