TherapyNotes, LLC

Pros

Everything is in one easy spot. I can schedule an appointment, do telehealth, take notes, and bill all in the same platform. You don't really need anything else when using TherapyNotes, LLC. It keeps track of everything for you. Making the work load so much easier.

Cons

The price is very high. Custumer support was also hard to reach the first time I tried to contact them.

Pros

It makes writing case notes a breeze for mental health practitioners. It allows me to store all my case notes in one convenient place. This makes it really easy to access them whenever I need to and it also allows me to quickly filter through them to find any specific note I need to access.

Cons

The price is quite steep for solo practitioners.

Pros

The ability to customize the notes template

Cons

There isn't anything bad, still learning new things everyday

Pros

It is a customizable EHR which is what I was looking for.

Cons

It was hard to set up, there is a learning curve, difficult to navigate initially.

Alternatives Considered

Reasons for Switching to TherapyNotes, LLC

Pros

Very user friendly on both the clinician and client end. Affordable, especially for a smaller practice. Support team was great! Very responsive and helpful.

Cons

I wanted forms that were more customizable. This was the biggest reason that I changed platforms. I appreciated that the standard forms included necessary information, but they were not customizable enough for my specific niche/client population.

Alternatives Considered

Reasons for Switching to TherapyNotes, LLC

Pros

I love the ease of use, and the client portal. I can easily send things to my clients in this virtual day and age. Customer support is stellar.

Cons

Can't make customizable progress note forms, but the one they have is perfectly fine. I'm just anal

Pros

The price point initially seemed lower for a smaller or newer private practice.

Cons

It was more difficult to navigate than other similar softwares I have used.

Pros

I like the ease of the system and readability

Cons

I feel there are many things that could be improved. Reports and data collection is almost non existent. tracking and reporting for missed appointments is extremely difficult, billing secondary insurances is not an easy process, areas for notes and memos are not clean, I wish you could change appointment color based on different things such as checked in or canceled.

Pros

I like that i didnt have to have 2 separate softwares for behavioral/ mental health

Cons

The pricing. They do by clinician and it should be by practice

Pros

It is quite comprehensive, and the free version allows access to several functions.

Cons

At this point in time, I do not have any complaints.

Pros

TherapyNotes is a straightforward platform that makes it easy to complete notes, keep track of scheduling, and manage billing. What I like best though, is their customer service. They are so easy to access and have been incredibly helpful!

Cons

Initially there were a few features (like being able to customize forms) that TherapyNotes did have, but they are continuously updating their platform and have added these features!

Alternatives Considered

Reasons for Switching to TherapyNotes, LLC

Pros

Excellent customer service. They're constantly adding features. Reasonable priced for all that it does (notes, claims, payments, scheduling, etc.)

Cons

Nothing to dislike. They've been incredibly helpful and have wonderful technical support.

Alternatives Considered

Reasons for Switching to TherapyNotes, LLC

Pros

24 hour customer service that is second to none!!

Cons

Lost one feature that they are working to bring back - Insurance Eligibility button.

Pros

TherapyNotes has fantastic customer service. You may wait a few minutes to talk to a real person, but they are patient and kind and help you with issues (even those that are due to user error).
Also, TherapyNotes has made billing insurance and recording payments SUPER EASY. I don't think I would have continued on my own without this support!!!

Cons

I wish that TherapyNotes could bill secondary insurance providers and I would like to see more customization in the templates for notes.

Pros

Secure messaging was just added.
Customer service is very helpful and prompt when assistance is needed.

Cons

Billing, billing billing. It’s not user friendly at all. Claim scrubbing isn’t as good as other services. Too many extra steps need to be taken to make corrections. No secondary claim billing. Slow about adding features. Secure messaging could be upgraded. Clients can schedule with anyone in the office and there is no option to change this. Did I mention billing?

Pros

They keep adding more features to make the platform robust and meeting all of our practice needs.

Cons

In the past, was quite frustrated with not being able to upload client insurances cards, ROIs, and and not having built in patient messaging, but all of these issues have been addressed.

Pros

TherapyNotes is easy to use, with just the right options to make it ideal for everything from adding a client or clinician to the system, designating who has access to specific clients' records, selective individualized two-factor authentication, dropdown menus, and the ability to incorporate the text of previous notes into one's current note. I also like the ability to be able to easily upload and download documents.

Cons

The only think that TherapyNotes could do better, in my opinion, is create a subfolder system. All of the uploaded files appear in a column, and one can name the documents anything one wants. However, I would prefer that all of the uploaded documents of a particular type (e.g., assessments, progress notes, other notes) were in separate folders.

Pros

Well integrated product that is relatively easy to implement and use.

Cons

Some of documentation/charting workflows are rigid and To Do list personalization is limited.

Pros

Clear, communication, helpful and always there to answer questions and get issues resolved. Platform is ever evolving.

Cons

At times, there may be glitches in the system or unexplainable errors that are expected for computer-based programs

Pros

--Common-sense layout, features, etc.
--Excellent, personable customer service
--Includes all the features I could want

Cons

--Consistency and reliability of the telehealth they provide is inconsistent (sometimes the client or I have difficulty figuring out how to correct problems with logging on, audio, visuals that freeze up or are extremely pixelated, etc., despite me paying a bit extra for "high definition" telehealth)
--I wish that more things were customizable (and that those which are customizable were more easily customizable)...though I would point out that TherapyNotes has made huge strides with improving this over the last six months

Pros

There are several things I love about Therapy Notes
I love the support team, they never shame me as I am working through clients account
I love that the system allows me to set different prices, as what is collected on the session for example with a co insurance, that I do not have to go back in and change it

Cons

for me in the billing portion/ I don't have anything that I dislike

Pros

Nothing. This company is terrible and very much has a corporate attitude.

Cons

Hidden costs, random debits from my intended deposits, no customer care or loyalty at all

Pros

They make it easy for me to enter clinical notes as I can autofill where needed.

Cons

Recent changes to the interventions section.

Pros

Easy to use, All-in-one use - scheduling, charting, Patient Portal, Deomographics, Billing Info!

Cons

I can't think of anything, other than maybe not being able to search certain criteria in specific formats, like DOB, address, or phone. But, that's not really been an issue, I just had to complete this box before I could submit my review! =)

Pros

Being able to do all of my scheduling, billing, claims and notes through one easy platform. Constant improvements being made by the TherapyNotes team keeps it up to date and relevant. Great, responsive customer service.

Cons

Extra charges for additional services, such as appointment reminders