--- description: Review of CallsAround Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CallsAround | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/1556/ucaas/software) > [CallsAround](/software/561388/CallsAround) # CallsAround Canonical: https://www.softwareadvice.co.nz/software/561388/CallsAround > CallsAround answers business phone lines 24/7 with an AI receptionist built for home-service companies. It answers every call, qualifies leads, responds to FAQs, captures job details, and books appointments against live Google Calendar availability. When a caller reports an emergency, CallsAround escalates instead of taking a message: it rings the on-call chain in order, detects answering machines so voicemail never counts as an answer, sends SMS alerts at each hop, and warm-transfers the call with caller context once a technician picks up. Failsafe infrastructure monitors every line and reroutes around carrier outages so callers never hit dead air. Every call is recorded, transcribed, and logged in the dashboard. Teams can customize agent voices, greetings, FAQs, and escalation rules, with industry templates for HVAC, plumbing, and restoration. Overflow mode adds AI answering to missed calls without changing existing phone numbers. > > Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 1 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: TetraCore ## Commercial Context - **Starting Price**: US$149.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Flat monthly plans, month-to-month, no contracts, no setup fees, no per-call fees. Every plan includes your own local number, recordings and transcripts, and a 7-day free trial (100 AI minutes; card required, nothing charged until day 7). Starter $79/mo: 300 AI minutes + 50 SMS, then $0.29/min. Receptionist $149/mo: 500 AI minutes + 100 SMS, emergency dispatch chain up to 3 contacts, then $0.25/min. Dispatch $229/mo: 800 AI minutes + 250 SMS, chains up to 10 contacts with availability windows, broadcast ring, territory routing, then $0.22/min. Dispatch+ $299/mo: 1,200 AI minutes + 500 SMS, en-route notification calls, incident switchboard, priority support, then $0.20/min. Annual billing = 2 months free. Service never pauses past the allowance; usage alerts at 80% and 100%. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Agentic Task Execution - Autonomous Task Execution - Communications Management - Conversational AI - Dashboard - Human-in-the-loop (HITL) - Inquiry Routing - Interaction Tracking - Knowledge Base Management - Natural Language Processing - Performance Metrics - Speech Recognition - Third-Party Integration ## Integrations (1 total) - Google Calendar ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base ## Category - [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software) ## Related Categories - [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software) - [AI Agents for Customer Support](https://www.softwareadvice.co.nz/directory/5207/ai-agents-for-customer-support/software) ## Reviews ### "An overall great multi-purpose tool" — 5.0/5 > **Steven** | *30 September 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: We run a marketing agency for home-service businesses (restoration, carpet cleaning, environmental) and we use CallsAround as the phone and AI-receptionist layer behind our own client dashboard. The two things that sold us: the API and the people. Everything a call produces is available to us programmatically - calls, recordings, transcripts, and the messages the AI agent takes, with the caller's name, callback number, address, the problem, and an urgency level already structured. That let us pull messages straight into our lead pipeline, route them by service territory, and post them to the client's Slack within minutes, no manual re-keying. Numbers are local to the client's market, which matters for answer rates. And support is a real person who knows the product - when we had an integration question, we got a direct, technical answer from the \[sensitive content hidden\] the same day instead of a ticket queue. > > **Cons**: Honestly, most of what I would have listed six months ago is no longer true. Early on we hit a few growing-pains items - webhook delivery was inconsistent so we polled the API instead, agency-side number provisioning was manual, and some details lived in the team's heads rather than the docs. Every one of those got raised, acknowledged, and closed impressively fast. If I have to name something today: it is a fast-moving platform, so expect things to improve under you, and check the docs again before you assume a limitation still exists. > > Very good. We evaluated the usual call-tracking and answering options and CallsAround was the one that let us build the experience our clients actually see, under our own brand, instead of handing them another login. Missed calls now become structured leads with a transcript attached, and our clients see them in the same dashboard as their reviews, rankings, and ads. Pricing has been fair for what it replaces (a call-tracking tool plus an answering service). If you are an agency or a multi-location business that wants to own the data and the customer experience, and you are fine working with a team that is still shipping fast, it is a strong pick. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/561388/CallsAround) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data