---
description: Review of Callbook Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Callbook | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Field Service Management Software](/directory/4540/field-service/software) > [Callbook](/software/558800/Callbook)

# Callbook

Canonical: https://www.softwareadvice.co.nz/software/558800/Callbook

> Callbook is a 24/7 AI phone receptionist for home-service companies comparing answering services and virtual receptionists. Instead of taking a message for you to call back, it handles the call end to end: answers with your business name, speaks English or Spanish based on the caller, checks your real schedule, and books the appointment before the caller hangs up.

Who it fits:
HVAC, plumbing, electrical, garage door, handyman, roofing, cleaning, and other field-service trades — solo operators through multi-technician shops. Call handling is tuned per industry, so an electrical shop's emergency triage (sparking panel, no power) works differently from a plumber's (burst pipe, water shutoff).

What you get beyond answering:
Booked jobs create a draft quote from your own service prices; completed jobs raise a draft invoice. You review both before anything reaches the customer. Missed calls trigger an automatic text-back, booked customers get SMS confirmations with a secure link to correct their contact details, and every call is logged with a transcript, recording, and summary.

Comparing options:
Unlike per-minute human answering services, pricing is a flat monthly plan — SMS-only from $19.99/month, AI voice plans from $79/month with 250 minutes included. You keep your existing number (forward all calls or just missed ones), there is no long-term contract, and Google Calendar, Microsoft calendar, and QuickBooks integrations plus a public REST API with signed webhooks connect it to the tools you already run.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Callbook

## Commercial Context

- **Starting Price**: US$19.99
- **Pricing model**: Flat Rate
- **Pricing Details**: Callbook offers two plan families, billed monthly. SMS plans (missed-call text-back + two-way SMS inbox): Lite $19.99/mo, Lite Plus $39.99/mo, Lite Pro $69.99/mo. Voice plans (full AI receptionist that answers calls 24/7 in English and Spanish, qualifies callers, and books jobs): Starter $79/mo with 250 minutes, Growth $149/mo with 500 minutes, Pro $299/mo with 1,500 minutes. All plans include the CRM, estimates and invoices, and review requests. Full details at getcallbook.com/pricing.
- **Target Audience**: Self Employed, 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French, Russian, Spanish
- **Available Countries**: Argentina, Brazil, Canada, Chile, Colombia, France, Germany, Peru, United States, Uruguay

## Features

- API
- Activity Dashboard
- Alerts/Notifications
- Billing & Invoicing
- CRM
- Calendar Management
- Contact Database
- Dispatch Management
- Invoice Management
- Job Management
- Job Tracking
- Mobile Access
- QuickBooks Integration
- Quotes/Estimates
- Scheduling
- Service History
- Work Order Management

## Integrations (2 total)

- Google Calendar
- QuickBooks Online

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Field Service Management Software](https://www.softwareadvice.co.nz/directory/4540/field-service/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/558800/Callbook)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/558800-Callbook/> |
| en-AU | <https://www.softwareadvice.com.au/software/558800/Callbook> |
| en-GB | <https://www.softwareadvice.co.uk/software/558800/Callbook> |
| en-IE | <https://www.softwareadvice.ie/software/558800/Callbook> |
| en-NZ | <https://www.softwareadvice.co.nz/software/558800/Callbook> |

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