--- description: Review of Emporiqa Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Emporiqa | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Chatbot Software](/directory/3923/chatbot/software) > [Emporiqa](/software/557109/Emporiqa) # Emporiqa Canonical: https://www.softwareadvice.co.nz/software/557109/Emporiqa > An AI chatbot that acts like an online salesperson for e-commerce stores. It helps shoppers find the right product, answers their questions, and guides them to checkout, all inside a chat widget on your store. Who it is for: Built for online store owners on self-hosted platforms: WooCommerce (WordPress), Magento, PrestaShop, Drupal Commerce, Sylius, and Shopware 6. It fits best for mid-size to large catalogs, where keyword search struggles and shoppers give up before finding what they want. If your store has hundreds or thousands of products and you lose sales to "no results found" or to a shopper who cannot decide, that is the gap it fills. It works for any vertical, from fashion and cosmetics to electronics, furniture, and food. What it does: A shopper describes what they want in their own words, or uploads a photo, and it recommends matching products from your catalog. It handles objections on price and fit with alternatives instead of a discount, suggests variations when someone hesitates, compares products side by side, and adds items to the cart from the chat. It also answers shipping, return, and payment questions using your own store pages, and can check the status of a past order. When it should not answer alone, it brings in your team with the full history, so no context is lost. Your team can also step into any live conversation, not only the ones that asked for help, and teammates can put their own name and photo on their replies, instead of the store mark. What makes it different: Product answers are built from your own synced catalog, and shipping or return answers from your own store pages. Asked for a product you do not sell, it says so and lists what you do carry. For most merchants, the fear of an AI saying something wrong to a customer is the main reason they hold back, and the whole product is designed around that constraint. Ask the live demo for a discount code and it tells you it does not have one instead of making one up. It installs as a native plugin from the official marketplaces (WordPress.org, Adobe Commerce, PrestaShop Addons, drupal.org). Syncing your catalog is a connect step that most store owners can do themselves. It works in 65 languages, so you can serve international shoppers in one place. Support and getting started: You can start free: create an account with $25 of signup credit, around 100 conversations, and no credit card required. Setup is self-serve, install the plugin and click Connect, with documentation and a help center for each platform. Support is by email, and a full analytics dashboard shows which conversations led to purchases, the revenue attributed to chat, and customer satisfaction, so you can see it working rather than take it on faith. Pricing: Pricing is pay-as-you-go: no monthly base fee, $0.25 per conversation, with a default $59 monthly cap you can adjust anytime. A conversation counts only when a shopper writes to the chat, so you pay only when the chat talks to a shopper. If it never talks to a shopper, you never pay. Every account includes unlimited team members and all features. AI model costs are included. For catalogs over 100,000 products, custom Enterprise pricing is available. Built by a European company, is GDPR-compliant, and does not train AI models on your data. > > Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**. ----- ## About the vendor - **Company**: Rosel Group ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Pricing is simple pay-as-you-go. There is no monthly base fee and no per-seat charge. You pay $0.25 per conversation, and every account includes unlimited team members and all features. Every new account starts with $25 of signup credit (about 100 conversations), applied automatically at your first store. No credit card is required to sign up, and the credit does not expire while your store is active. A card is requested only once the signup credit runs out. A default monthly cap of $59 keeps costs predictable. You can raise or lower this cap anytime from your billing dashboard, or enable pause-on-cap so the assistant stops once the cap is reached. AI model (LLM) costs are included in the per-conversation price, so there is nothing separate to buy or connect. A conversation is one shopper chat session, regardless of how many messages it contains. You are billed per conversation, not per message and not per sale. A conversation is billed once, when a shopper writes their first message, and bringing in a person from your team keeps it the same conversation at the same price, however many of you join in. If it never talks to a shopper, you never pay. Included on every account at no extra cost: product recommendations, visual (photo) search, objection handling, cart and checkout in chat, customer support answers, order tracking, human handoff, 65 languages, unlimited team members, and a full analytics dashboard (conversations, conversion, revenue attribution, satisfaction). Native plugins for WooCommerce (WordPress), Magento, PrestaShop, Drupal Commerce, Sylius, and Shopware 6, plus a webhook API for other platforms. Enterprise: for catalogs over 100,000 products, custom volume pricing and priority onboarding are available. Quote on request. There are no tiers, no monthly minimum, and no annual lock-in. You can stop anytime. Full details at emporiqa.com/pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more ## Features - AI/Machine Learning - API - Activity Dashboard - Analytics - Automated Responses - Automated Routing - Canned Responses - Chat/Messaging - Chatbot - Code-free Development - Contextual Guidance - Customer Experience Management - Customer Support - Customisable Branding - Customization - For Sales/Marketing - Generative AI - Integrations - Intent Recognition - Language Detection ## Integrations (7 total) - Adobe Commerce - Drupal - Drupal Commerce - PrestaShop - Sylius - WooCommerce - WordPress ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software) ## Related Categories - [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) ## Alternatives 1. 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