--- description: Review of bKlug Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: bKlug | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/5207/ai-agents-for-customer-support/software) > [bKlug](/software/556904/bKlug) # bKlug Canonical: https://www.softwareadvice.co.nz/software/556904/bKlug > Send campaigns. Sell products. Support customers. All on WhatsApp. bKlug helps ecommerce brands on Shopify bring campaigns, sales and customer support together using proprietary AI technology. It is built for marketing, ecommerce and customer service teams that want to reach customers, help them buy and support them after the sale while keeping the conversation connected. When a customer replies to a campaign, bKlug understands the offer behind the message. It can answer product questions, recommend relevant items and guide the shopper toward checkout. The conversation can continue after the purchase with order tracking and delivery questions, keeping the context in place. Reach customers with relevant campaigns Send targeted WhatsApp campaigns to segmented audiences, reconnect with shoppers who abandoned their carts and let customers know when products are back in stock. Campaign-aware AI replies help turn interest in an offer into shopping assistance. Help shoppers choose and buy Offer personalized recommendations, product comparisons and photo search. Answer questions about products, suggest complementary items, build carts and offer coupons. Help shoppers understand payment options, estimated shipping costs and delivery times, then direct them to Shopify checkout. Keep helping after the sale Provide order tracking, proactive order and delivery notifications, and answers to delivery questions. Guide customers through your exchange policy so they understand the next steps. Give your team control Manage customers and conversations through a CRM built into Shopify. Your team can take over when a person is needed, configure handoffs for specific topics, and pause or resume the AI for individual conversations or across the service. Adapt the AI to your brand Customize opening messages, reply length, recommendation rules and sales approach. Set instructions for what the AI should do or avoid, including when to suggest additional products. bKlug understands customer voice messages and images and responds in the customer’s preferred language. Keep store information current Connect Shopify and WhatsApp to give the AI access to product, brand, website and order information. Store information updates automatically, reducing manual maintenance. Preconfigured campaigns and workflows provide starting points that can be adapted to your needs. Understand performance Track conversion rate, upsells and average order value to see how conversations contribute to sales. With bKlug, your customers can move from a campaign to product advice to post-purchase support through WhatsApp, with AI handling conversations and your team ready to step in. > > Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 1 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: bKlug ## Commercial Context - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: bKlug is offered on simple monthly subscription plans, billed in US dollars, with a discount available on annual billing. Plans scale with your store's needs, so you only pay for the capacity you actually use. Every plan includes the core WhatsApp AI agent: automated customer conversations, FAQ and order handling, live connection to your store's catalog and inventory, and the ability to close sales directly inside WhatsApp. Higher tiers add greater conversation volume, additional agents and channels, deeper integrations, and priority support. Plans differ mainly by: - Monthly conversation and message volume - Number of connected stores and WhatsApp numbers - Access to advanced automations and integrations - Level of support (standard vs. priority/onboarding assistance) A free trial is available so you can see the agent working with your own store before committing. There are no long-term contracts, and you can upgrade or change plans as your volume grows. For current plan pricing and to find the right tier for your business, visit our website or contact our team for a tailored quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus and 66 more ## Features - AI/Machine Learning - Automated Responses - Autonomous Task Execution - Chatbot - Conversational AI - Human-in-the-loop (HITL) - Knowledge Base Management - Natural Language Processing ## Integrations (8 total) - Linx - Nuvemshop - Shopify - Tray - VTEX - Wake - WhatsApp - WooCommerce ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [AI Agents for Customer Support](https://www.softwareadvice.co.nz/directory/5207/ai-agents-for-customer-support/software) ## Related Categories - [AI Agents for Customer Support](https://www.softwareadvice.co.nz/directory/5207/ai-agents-for-customer-support/software) - [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software) - [B2B eCommerce Platforms](https://www.softwareadvice.co.nz/directory/4328/b2b-ecommerce-platform/software) ## Alternatives 1. 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However, with the recent updates, that has improved a lot. > > My experience with bKlug has been excellent. It\`s easy to use, save me a lot of time, and the customer support is outstanding. The plataform has improved significantly over time, and I appreciate that the conversations feel natural rather than robotic. It\`s become valuable tool for my business. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/556904/bKlug) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data