---
description: Review of Lexii Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Lexii | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Lexii](/software/555199/Lexii)

# Lexii

Canonical: https://www.softwareadvice.co.nz/software/555199/Lexii

> Lexii is a cloud-based customer service platform that helps small to mid-sized businesses manage high volumes of inbound support requests. Designed for teams across retail, e-commerce, and professional services, Lexii centralizes customer interactions from email, chat, and social channels into a single inbox.

Core features include automated ticket routing, which assigns incoming requests to the right agent based on topic or workload, and canned responses, which let agents reply to common questions quickly. Built-in reporting tools give managers visibility into response times, ticket volumes, and team performance. A self-service knowledge base allows customers to find answers without contacting support.

Lexii suits growing businesses that need to scale support operations without adding headcount. The platform integrates with popular CRM and e-commerce tools, keeping customer data accessible during interactions. Support for Lexii users is available through email, live chat, and an online knowledge base.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Lexii

## Commercial Context

- **Starting Price**: €0.00
- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Danish
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- AI Copilot
- API
- Alerts/Escalation
- Automated Routing
- Chatbot
- Collaboration Tools
- Customer Portal
- Customizable Fields
- Dashboard
- Email Management
- Generative AI
- Inbox Management
- Interaction Tracking
- Key Performance Indicators
- Knowledge Base Management
- Language Detection
- Multi-Channel Communication
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software)
- [AI Legal Assistant](https://www.softwareadvice.co.nz/directory/5273/ai-legal-assistant/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/555199/Lexii)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/555199-Lexii/> |
| en-AU | <https://www.softwareadvice.com.au/software/555199/Lexii> |
| en-GB | <https://www.softwareadvice.co.uk/software/555199/Lexii> |
| en-IE | <https://www.softwareadvice.ie/software/555199/Lexii> |
| en-NZ | <https://www.softwareadvice.co.nz/software/555199/Lexii> |

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