---
description: Review of root9 Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: root9 | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/4577/incident-management/software) > [root9](/software/555093/Signal9)

# root9

Canonical: https://www.softwareadvice.co.nz/software/555093/Signal9

> root9 is a modern IT Operations platform that unifies alert management, on-call, and IT service management (ITSM) for IT Operations, NOC, SRE, DevOps, and Platform Engineering teams. One foundation runs alert management, on-call, incident, change, problem, request, knowledge, and collaboration, and it gets sharper from the work itself. It is purpose-built for AI, not retrofitted.

Who uses root9

IT Operations teams, Network Operations Centers (NOC), SRE and DevOps teams, Platform Engineering teams, managed service providers, and help desks. Teams evaluate it as an Opsgenie alternative for on-call and paging, and as a replacement for running separate alerting, on-call, incident, and ITSM tools.

Alert management

Alerts arrive by email forwarding or webhook, and Signal9 parses, normalizes, deduplicates, and correlates them into events with each alert's own history attached. There are no forms to fill in and no ticket to open. Signal Operations (SigOps) is the discipline between observability and incident management, turning a stream of alerts into informed operational decisions before an incident is declared.

On-call and escalation

root9 On-Call covers schedules, urgency levels, escalation, and paging by push, email, Slack, SMS, and voice call, with a preview of who will be reached before a page is sent.

Incident, problem, change, and request management

All four record types run on one data model and share the same operational identity, memory, and understanding, so response starts with context instead of a blank page. Change management includes approvals, scheduling, and a preflight check on planned changes. A knowledge base serves end users and operations teams with separate audiences, and AI drafts a solution article from a resolved request.

Automation, collaboration, and analytics

Assist mode executes approved actions as a co-pilot. Autonomous mode covers the gaps. Native collaboration in Microsoft Teams and Slack puts record cards and actions in the channel. Analytics cover time to detect, identify, respond, and resolve, SLA compliance, signal quality, and service health.

The ICDB

Instead of a CMDB nobody keeps current, root9 builds operational identity from real activity. This is the ICDB. It is assembled from live alerts, records, and human corrections, so it stays current by construction and there is nothing to groom. It does not replace a CMDB. A CMDB handles compliance and asset management, where completeness matters. An ICDB handles operational correlation, where being right matters.

AI in root9

AI agents assist on every record, with the evidence and reasoning shown. Cortex is Signal9's pattern recognition, it learns which signals matter, which clear on their own, and which precede incidents. The Rundown tells a team what needs a human, what handled itself, and what came back. Signal9 is built to learn, not to be taught.

root9 runs an MCP server, the open standard AI assistants such as Claude and ChatGPT already speak. An assistant can read the live board, get per-alert verdicts with evidence, check who is on call, read records and add notes, and set up webhooks. Access is scoped by API key.

Integrations

Alert sources. Splunk, Datadog, Grafana, Prometheus, Amazon CloudWatch, Azure Monitor, Google Cloud Monitoring, New Relic, Dynatrace, Elastic, Zabbix, Nagios, SolarWinds, SQL Sentry, Pingdom, Site24x7, UptimeRobot, PagerDuty, and Opsgenie, Connectwise, plus any tool that can send email or a webhook. Ticketing. ServiceNow, Jira, GitHub Issues, Zendesk, Freshservice, Linear, Azure DevOps, PagerDuty, and incident.io. Chat. Microsoft Teams and Slack.

Deployment and pricing

Cloud-hosted. No per-seat fees, unlimited users. A free trial and a live demo that needs no signup are both available. Existing alert sources work on day one, so there is no rip-and-replace project.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Signal9

## Commercial Context

- **Starting Price**: US$179.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German, Spanish
- **Available Countries**: Aruba, Austria, Bahamas, Belgium, Bermuda, Bosnia & Herzegovina, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Estonia, Finland, France, Germany, Gibraltar and 30 more

## Features

- AI Copilot
- AI Text Generation
- AI Text Summarization
- API
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Audit Trail
- Automated Routing
- Autonomous Task Execution
- Change Management
- Chat/Messaging
- Communications Management
- Constant Monitoring
- Cross-system Integration
- Customisable Forms
- Customisable Templates

## Integrations (56 total)

- AWS Management Console
- Axiom.ai
- Azure DevOps
- Checkly
- Checkmk
- ConnectWise Automate
- Cronitor
- Datadog
- Dynatrace
- Elastic
- Email
- Freshservice
- Grafana
- Graylog
- Health Check

... and 41 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Incident Management Software](https://www.softwareadvice.co.nz/directory/4577/incident-management/software)

## Related Categories

- [Incident Management Software](https://www.softwareadvice.co.nz/directory/4577/incident-management/software)
- [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software)
- [IT Ticketing Systems](https://www.softwareadvice.co.nz/directory/1630/it-ticketing/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/555093/Signal9)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/555093-Signal9/> |
| en-AU | <https://www.softwareadvice.com.au/software/555093/Signal9> |
| en-GB | <https://www.softwareadvice.co.uk/software/555093/Signal9> |
| en-IE | <https://www.softwareadvice.ie/software/555093/Signal9> |
| en-NZ | <https://www.softwareadvice.co.nz/software/555093/Signal9> |

-----

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One foundation runs alert management, on-call, incident, change, problem, request, knowledge, and collaboration, and it gets sharper from the work itself. It is purpose-built for AI, not retrofitted.\n\nWho uses root9\n\nIT Operations teams, Network Operations Centers (NOC), SRE and DevOps teams, Platform Engineering teams, managed service providers, and help desks. Teams evaluate it as an Opsgenie alternative for on-call and paging, and as a replacement for running separate alerting, on-call, incident, and ITSM tools.\n\nAlert management\n\nAlerts arrive by email forwarding or webhook, and Signal9 parses, normalizes, deduplicates, and correlates them into events with each alert's own history attached. There are no forms to fill in and no ticket to open. 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Native collaboration in Microsoft Teams and Slack puts record cards and actions in the channel. Analytics cover time to detect, identify, respond, and resolve, SLA compliance, signal quality, and service health.\n\nThe ICDB\n\nInstead of a CMDB nobody keeps current, root9 builds operational identity from real activity. This is the ICDB. It is assembled from live alerts, records, and human corrections, so it stays current by construction and there is nothing to groom. It does not replace a CMDB. A CMDB handles compliance and asset management, where completeness matters. An ICDB handles operational correlation, where being right matters.\n\nAI in root9\n\nAI agents assist on every record, with the evidence and reasoning shown. Cortex is Signal9's pattern recognition, it learns which signals matter, which clear on their own, and which precede incidents. The Rundown tells a team what needs a human, what handled itself, and what came back. 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