Dialpad

Pros

Dialpad is one of the newest VOIP providers and feels that way- their design and feature set always seem to be a couple steps ahead of their competition. They pushed the softphone-forward model from launch, making deskphones a less preferred option. They integrate messaging fairly well into the app, and include all their features at one pricing tier instead of nickel and diming for upgrades.

The app is upgraded at least weekly with tweaks or new features.

Cons

The interface still needs a little work; it's hard to tell when new text messages come in and there's no way to filter/sort/search in an efficient manner. Same goes for voicemails. The internal contact directory is helpful but not able to be "managed" in terms of combining dupes or bulk editing.

Pros

Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly.

Cons

The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed.

The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user.

We also cannot set holidays on our service because we need to be in a more expensive plan to do that.

Alternatives Considered

Reasons for Choosing Dialpad

Switched From

Reasons for Switching to Dialpad

Pros

The ability to text clients. A lot of the clients I have are homeless, or hard to reach so texting is an amazing feature.

Cons

I wish it was easier to search text messages. When I search names in Dialpad I end up accidentally calling the clients.

Pros

The functionality is good and the setup on our smart phones is easy enough

Cons

It is clunky, but when I canceled the service, I am still continued to be billed months after. The customer service is evasive and even called out there representative as if she worked for me. Not sure how they are going to back track on that statement. In the end, there are a lot of choices and I choose honesty and good service over price every time.

Pros

A number available for voice and texting

Cons

Needs to improve handoff reliability between devices

Alternatives Considered

Reasons for Choosing Dialpad

Reasons for Switching to Dialpad