---
description: Review of SuperIT Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SuperIT | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/5207/ai-agents-for-customer-support/software) > [SuperIT](/software/554828/SuperIT)

# SuperIT

Canonical: https://www.softwareadvice.co.nz/software/554828/SuperIT

> SuperIT is the IT support AI agent platform. Its AI agents autonomously resolve end-user IT incidents and service requests end-to-end — safely, 24/7, with humans in control — so MSPs and internal IT teams can scale exceptional support without hiring.

SuperIT is built for the owners, CTOs, and service desk managers of growing MSPs and Internal IT teams who are feeling the squeeze. As IT teams grow, the fast, personal "our IT person knows me" experience your client end-users fell in love with gets harder to deliver. Hiring is slow and expensive, great engineers are hard to find, and reactive tickets eat the hours your team would rather spend on higher-value work. SuperIT is designed for exactly that moment.

Most "AI" in this space routes, tags, or summarises tickets. SuperIT is built to actually resolve them. Its agents act as a dependable first point of contact for every end user — handling everyday issues and requests autonomously, and escalating to your engineers with full context only when a person is genuinely needed, so nobody has to repeat themselves. 

Three things set it apart: it takes safe, real-world action on devices and in the cloud, not just chat; it's vendor-agnostic, so it works across your PSA/ITSM software, RMM, ticketing, knowledge base, Microsoft 365/Google Workspace, and identity tools you already run; and it's built by founders who came from the MSP world and know IT service workflow first-hand.

You stay in control. You decide exactly what the agent can and can't do through clear permissions and approval steps, with a full audit trail of every action. Your data stays yours — you can export it at any time.

Your engineer can install and configure SuperIT in hours, not weeks, with a safe sandbox to test in and direct contact with our technical team for guidance and support — backed by a money-back guarantee, so you can prove the value before you commit. 

Contracts are simple and fair: no auto-rollovers, no multi-year lock-ins.

Want to see whether SuperIT fits your team? Book a demo and we'll walk through your environment together.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: SuperIT

## Commercial Context

- **Starting Price**: US$595.00
- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, France, Germany, Italy, Japan, Netherlands, New Zealand, Spain, United Kingdom, United States

## Features

- API
- Autonomous Task Execution
- CRM Integration
- Communications Management
- Contextual Guidance
- Conversational AI
- Dashboard
- Data Security
- Human-in-the-loop (HITL)
- Inquiry Routing
- Interaction Tracking
- Knowledge Base Management
- Natural Language Processing
- Performance Metrics
- Proactive Chat
- Sentiment Analysis
- Third-Party Integration
- Ticket Management

## Integrations (10 total)

- Accelo
- Autotask PSA
- ConnectWise Automate
- ConnectWise PSA
- ConnectWise RMM
- HaloPSA
- Hudu
- IT Glue
- NinjaOne
- ServiceNow

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [AI Agents for Customer Support](https://www.softwareadvice.co.nz/directory/5207/ai-agents-for-customer-support/software)

## Related Categories

- [AI Agents for Customer Support](https://www.softwareadvice.co.nz/directory/5207/ai-agents-for-customer-support/software)
- [Agentic AI](https://www.softwareadvice.co.nz/directory/5076/agentic-ai/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/554828/SuperIT)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/554828-SuperIT/> |
| en-AU | <https://www.softwareadvice.com.au/software/554828/SuperIT> |
| en-GB | <https://www.softwareadvice.co.uk/software/554828/SuperIT> |
| en-IE | <https://www.softwareadvice.ie/software/554828/SuperIT> |
| en-NZ | <https://www.softwareadvice.co.nz/software/554828/SuperIT> |

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