---
description: Review of YETI Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: YETI | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Social CRM Tools](/directory/403/social-crm/software) > [YETI](/software/554746/YETI)

# YETI

Canonical: https://www.softwareadvice.co.nz/software/554746/YETI

> Yeti is an AI-powered customer communication and automation platform designed for businesses that manage customer conversations across WhatsApp, Instagram, Facebook, and website chat. It brings messaging, automation, customer information, campaigns, and team collaboration into one centralized platform, helping businesses reduce manual work and create faster, more consistent customer experiences.

Built for growing businesses and teams, Yeti helps companies manage customer conversations without having to switch between multiple platforms. Teams can handle incoming inquiries, organize customer information, automate follow-ups, run messaging campaigns, and collaborate on conversations from one workspace.

Yeti’s visual automation builder allows businesses to create no-code workflows using a simple drag-and-drop interface. Teams can build automated conversation flows to answer frequently asked questions, capture customer information, send follow-ups, provide updates, schedule reminders, route conversations, and trigger actions based on customer interactions. This allows businesses to automate repetitive communication without requiring developers or technical expertise.

Yeti’s shared inbox gives teams a centralized place to manage customer conversations across WhatsApp, Instagram, Facebook, and website chat. Team members can view conversations, assign chats, add tags and notes, and access customer interaction history from one place. By bringing conversations together, Yeti helps teams reduce missed messages, avoid duplicate responses, and provide more organized customer support.

Yeti also includes CRM capabilities that help businesses organize and manage customer information. Teams can use contact details, tags, notes, custom information, and conversation history to keep customer data organized and accessible. This gives sales and support teams greater context when communicating with customers and makes it easier to personalize follow-ups and manage ongoing conversations.

For marketing and sales teams, Yeti supports bulk messaging campaigns and automated communication. Businesses can use approved WhatsApp template messages to send promotions, updates, reminders, announcements, and follow-ups to relevant customer segments. Automated sequences can help businesses stay connected with customers at different stages of the buying journey without requiring teams to manually send every message.

Yeti also supports conversational commerce for businesses that sell products and services through messaging channels. Businesses can use conversations and automated workflows to help customers discover products, receive information, place orders, and move through the purchase journey. E-commerce integrations can connect customer communication with online stores and other business workflows, helping businesses create a more connected customer experience.

Yeti is designed to support businesses across different industries and use cases. It can be used by e-commerce brands, service businesses, startups, agencies, sales teams, marketing teams, customer support teams, and small and medium-sized businesses that rely on messaging to communicate with customers.

It is particularly useful for businesses receiving a high volume of WhatsApp, Instagram, Facebook, or website inquiries. Instead of manually managing every conversation, teams can automate repetitive interactions while keeping human support available for conversations that require personal attention.

Yeti also helps businesses create structured follow-up processes. Automated workflows can be used to follow up with customers, send reminders, re-engage conversations, provide updates, and move customers through different stages of their journey. This helps teams maintain consistent communication and reduces the chance of potential customers being forgotten after an initial interaction.

Yeti can connect with other tools businesses already use through integrations and workflow automation.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Yeti

## Commercial Context

- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German, Hindi, Spanish
- **Available Countries**: Canada, France, Germany, India, United Arab Emirates, United Kingdom, United States

## Features

- API
- CRM
- Communication Management
- Configurable Workflow
- Contact Management
- Customer Engagement
- Customer Social Profiles
- Customer Support
- Customisable Templates
- Customizable Fields
- Data Import/Export
- Drag & Drop
- Generative AI
- Lead Capture
- Lead Nurturing
- Live Chat
- Marketing Automation
- Mobile Access
- Multi-Channel Social Integration
- Reminders

## Integrations (3 total)

- WhatsApp
- WhatsApp Business API
- WhatsApp Business Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Social CRM Tools](https://www.softwareadvice.co.nz/directory/403/social-crm/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/554746/YETI)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/554746-YETI/> |
| en-AU | <https://www.softwareadvice.com.au/software/554746/YETI> |
| en-GB | <https://www.softwareadvice.co.uk/software/554746/YETI> |
| en-IE | <https://www.softwareadvice.ie/software/554746/YETI> |
| en-NZ | <https://www.softwareadvice.co.nz/software/554746/YETI> |

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