---
description: Review of i-net HelpDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: i-net HelpDesk | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [i-net HelpDesk](/software/551190/i-net-HelpDesk)

# i-net HelpDesk

Canonical: https://www.softwareadvice.co.nz/software/551190/i-net-HelpDesk

> i-net HelpDesk is a ticket-based service management solution for organizations providing internal IT support or external customer service. It gives support teams a shared web-based environment for organizing requests, managing assets, and making knowledge available to colleagues and customers.

Kanban boards, configurable forms, and automated processes help teams structure ticket handling. An integrated knowledge base supports self-service and consistent answers. Optional AI assists supporters with ticket summaries and suggested replies. WebAPIs and Task Planner actions connect support processes to other applications and automate recurring tasks.

Version 26.10 adds the Messengers plugin, bringing requests from Telegram, WhatsApp, Instagram, and Facebook Messenger into ticket processing. Personal, shared, and external calendars support appointment planning. The Euro-Office plugin enables Office files to be viewed and edited in Tickets, Drive, and inventory. Additional APIs and automation actions extend integration options.

i-net HelpDesk can run on an organization's own Windows, Linux, or macOS server or be hosted by i-net software GmbH in Germany. Licensing distinguishes supporters who process requests from users receiving support; the named-supporter option allows an unlimited number of supported users.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: i-net software
- **Location**: Berlin, Germany

## Commercial Context

- **Starting Price**: €1,850.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Information on pricing is available for all licensing types. Self-hosted licences incur a one-time fee, and there is the option to pay yearly support and update fees.

All new customers are granted a free 60-day trial.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English, German
- **Available Countries**: Austria, Germany, Switzerland

## Features

- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Attachments/Screencasts
- Automated Responses
- Automated Routing
- Automated response
- Autonomous Task Execution
- Autoresponders
- CRM
- Call Centre Management
- Chatbot
- Collaboration Tools
- Conversation Intelligence
- Customer Database
- Customisable Branding
- Customizable Fields

## Integrations (18 total)

- Discord
- MariaDB
- Microsoft 365
- Microsoft Access
- Microsoft Advertising
- Microsoft Authenticator
- Microsoft Azure
- Microsoft Edge
- Microsoft Entra ID
- Microsoft Excel
- Microsoft Exchange
- Microsoft Teams
- Microsoft Word
- OAuth
- Oracle Database

... and 3 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software)
- [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software)
- [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software)
- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/551190/i-net-HelpDesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/551190-i-net-HelpDesk/> |
| en-AU | <https://www.softwareadvice.com.au/software/551190/i-net-HelpDesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/551190/i-net-HelpDesk> |
| en-IE | <https://www.softwareadvice.ie/software/551190/i-net-HelpDesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/551190/i-net-HelpDesk> |

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