---
description: Review of Open Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Open | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [Open](/software/550799/Open)

# Open

Canonical: https://www.softwareadvice.co.nz/software/550799/Open

> Open is an AI-powered customer support platform designed to automate support ticket resolution across various communication channels. It is used by enterprise organizations and businesses in industries such as financial services, healthcare, mobility, technology, and travel and hospitality. The platform is built to handle large volumes of customer inquiries while adhering to high standards of accuracy and security.

The platform operates through a single AI engine that supports chat, email, voice, phone calls, WhatsApp, Slack, and social media channels. It performs tasks such as processing refunds, updating account information, and executing API calls to complete complex workflows. The system automatically ingests documentation and learns from resolved tickets to stay up to date. AI-powered analytics identify emerging issues and shifts in customer sentiment. The platform complies with SOC 2 Type II certification and meets GDPR, HIPAA, and PCI standards, with encrypted data isolated for each user.

Open provides multilingual support and allows data, workflows, knowledge, and instructions to be exported in open formats. It delivers insights to help organizations analyze support trends and address gaps in their documentation.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: OpenChat

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Dutch, English, French, German, Italian, Polish, Portuguese, Spanish, Swedish
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Escalation
- Autoresponders
- CRM
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Communication Management
- Configurable Workflow
- Contextual Guidance
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customer Service Analytics
- Drag & Drop
- Email Management

## Integrations (29 total)

- Airtable
- Asana
- Coda
- Confluence
- Dropbox
- Freshdesk
- Front
- GitBook
- GitHub
- Google Docs
- Google Sheets
- HubSpot CRM
- HubSpot Service Hub
- Intercom
- Microsoft Excel

... and 14 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software)

## Reviews

### "Brilliant Service" — 4.0/5

> **Taimour** | *11 June 2026* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use and configure.
Our customers mainly Arabic speakers and the quality of Arabic AI agent is outstanding
> 
> **Cons**: When multiple integrations were done and when knowledge is from the third party the agent can become a bit slow
> 
> So far as we are finalizing the pilot everything went smoothly to a certain degree, and the team were super supportive and patient.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/550799/Open)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/550799-Open/> |
| en-AU | <https://www.softwareadvice.com.au/software/550799/Open> |
| en-GB | <https://www.softwareadvice.co.uk/software/550799/Open> |
| en-IE | <https://www.softwareadvice.ie/software/550799/Open> |
| en-NZ | <https://www.softwareadvice.co.nz/software/550799/Open> |

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