---
description: Review of Viova Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Viova | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/3923/chatbot/software) > [Viova](/software/550606/Viova)

# Viova

Canonical: https://www.softwareadvice.co.nz/software/550606/Viova

> Viova is an AI voice agent designed to manage inbound calls for automotive dealerships at all hours. It supports both fixed operations and variable operations teams, addressing missed calls by providing immediate and professional responses to customer inquiries.

The platform schedules service appointments directly into the dealership's management system in real time while checking live availability. It offers three deployment modes: Front Desk mode handles all incoming calls, Overflow mode answers when staff are unavailable, and Extended Hours mode provides coverage outside regular business hours. The AI agent uses the dealership's knowledge base to answer questions, performs call transfers for complex situations, and sends SMS messages and emails as needed. A performance dashboard tracks call activity, booked appointments, sent messages, and interaction trends.

The system greets callers by name, responds in a natural tone, and captures and confirms phone numbers automatically. It provides detailed insights into call outcomes and customer interactions through an analytics interface.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Viova

## Commercial Context

- **Starting Price**: US$375.00
- **Pricing model**: Usage Based
- **Pricing Details**: Viova is available on monthly subscription plans starting at $375 per month, with tiers scaling based on monthly call volume. Each plan includes a set allocation of handled call minutes, with higher tiers providing greater capacity for dealerships with larger inbound call volumes.

All plans include Viova's core capabilities: 24/7 inbound call handling, intelligent call routing, service appointment booking, sales appointment and callback scheduling, call transcripts, customer SMS confirmations, follow-up email notifications to staff, and access to the Viova analytics dashboard.

DMS and CRM integrations are included across plans, connecting Viova directly to the dealership's existing systems so appointments land automatically without manual entry.

Annual subscription options are available and include first-year integration fees. Enterprise pricing is available for dealer groups requiring custom call volumes or multi-rooftop deployments. Contact the Viova team for details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German, Spanish
- **Available Countries**: Canada, Germany, Ireland, United Kingdom, United States

## Features

- AI Copilot
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Augmented Analytics
- Automated Responses
- Automated Routing
- Automated Scheduling
- Contact Database
- Contextual Guidance
- Customer Database
- Customer Experience Management
- Customer History
- Customer Support
- Customisable Branding
- For Automotive Dealerships
- For Sales/Marketing
- Generative AI
- Intent Recognition
- Inventory Management

## Integrations (5 total)

- Automotive Retail Cloud (ARC)
- Autosoft DMS
- CARS+
- DMS
- Dealertrack DMS

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software)

## Related Categories

- [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software)
- [Car Dealer Software](https://www.softwareadvice.co.nz/directory/4154/auto-dealer/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/550606/Viova)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/550606-Viova/> |
| en-AU | <https://www.softwareadvice.com.au/software/550606/Viova> |
| en-GB | <https://www.softwareadvice.co.uk/software/550606/Viova> |
| en-IE | <https://www.softwareadvice.ie/software/550606/Viova> |
| en-NZ | <https://www.softwareadvice.co.nz/software/550606/Viova> |

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