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description: Review of Aiello AI Call Agent Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Aiello AI Call Agent | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Aiello AI Call Agent](/software/550459/Aiello-AI-Call-Agent)

# Aiello AI Call Agent

Canonical: https://www.softwareadvice.co.nz/software/550459/Aiello-AI-Call-Agent

> Aiello AI Call Agent is an artificial intelligence-powered telephone answering system designed to manage incoming calls through automated voice interactions. It is suitable for businesses in industries such as hospitality, e-commerce, food and beverage, education, healthcare, and caregiving that operate call centers.

The system answers calls within seconds and supports multiple languages, including Chinese, English, Japanese, Korean, and Bahasa Indonesia. It features automatic language detection and uses large language model technology combined with automatic speech recognition, natural language understanding, and text-to-speech capabilities. It handles routine inquiries and frequently asked questions while transferring complex cases to human agents. The system performs post-call tasks such as creating support tickets, sending follow-up messages via SMS or email, and converting call content into searchable text records.

The platform includes a knowledge management system that organizes data sources, call recordings, and training materials into structured knowledge cards, which form the basis for AI responses. It recognizes industry-specific terminology through model optimization and retraining. Managers can review call records to gain insights into customer needs and operational trends.

The solution operates as a cloud-based call center, reducing the need for traditional hardware and shift-based staffing. Live agents can monitor AI interactions, access call transcriptions, and take over conversations when necessary.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Aiello

## Commercial Context

- **Pricing model**: Other
- **Pricing Details**: Our packages and pricing vary. Let us know what you need, and we'll get in touch within two business days.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Chinese, Danish, English, French, Indonesian, Japanese, Korean, Norwegian, Thai
- **Available Countries**: Denmark, France, Indonesia, Japan, Norway, South Korea, Taiwan, Thailand, United Kingdom, United States

## Features

- AI Copilot
- Activity Dashboard
- Alerts/Escalation
- Chatbot
- Knowledge Base Management
- Ticket Management

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/550459/Aiello-AI-Call-Agent)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/550459-Aiello-AI-Call-Agent/> |
| en-AU | <https://www.softwareadvice.com.au/software/550459/Aiello-AI-Call-Agent> |
| en-GB | <https://www.softwareadvice.co.uk/software/550459/Aiello-AI-Call-Agent> |
| en-IE | <https://www.softwareadvice.ie/software/550459/Aiello-AI-Call-Agent> |
| en-NZ | <https://www.softwareadvice.co.nz/software/550459/Aiello-AI-Call-Agent> |

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