---
description: Review of Yaplet Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Yaplet | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [Yaplet](/software/550098/Yaplet)

# Yaplet

Canonical: https://www.softwareadvice.co.nz/software/550098/Yaplet

> Yaplet is an AI-powered customer service platform designed to streamline communication by combining live chat, email support, knowledge base management, and marketing automation into a single system. It is used by e-commerce businesses, SaaS companies, digital agencies, and marketplace operators to manage customer interactions across multiple channels from one centralized dashboard.

The platform includes the Vex AI Assistant, an artificial intelligence tool that resolves customer inquiries in over one hundred languages. It features a unified inbox that consolidates messages from channels such as live chat, email, WhatsApp, Instagram, Messenger, and Telegram. Additional tools include a self-service knowledge base, a drag-and-drop newsletter builder, marketing automation triggers, custom chatbot creation, interactive product tours, forms and surveys, bug reporting tools, public roadmap management, and affiliate program administration.

Yaplet supports installation through a single line of JavaScript code or plugins for major e-commerce platforms. Data is hosted in Frankfurt, Germany, with GDPR compliance, SSL encryption, daily backups, and a service level agreement ensuring high uptime reliability.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: IG Services

## Commercial Context

- **Starting Price**: US$29.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, Hungarian
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- AI Copilot
- AI/Machine Learning
- Activity Dashboard
- Alerts/Escalation
- Autoresponders
- CRM
- Chat/Messaging
- Chatbot
- Code-free Development
- Communication Management
- Configurable Workflow
- Contextual Guidance
- Customer Database
- Customer Experience Management
- Customer Service Analytics
- Email Management
- Engagement Tracking
- Feedback Management
- Generative AI
- Intent Recognition

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/550098/Yaplet)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/550098-Yaplet/> |
| en-AU | <https://www.softwareadvice.com.au/software/550098/Yaplet> |
| en-GB | <https://www.softwareadvice.co.uk/software/550098/Yaplet> |
| en-IE | <https://www.softwareadvice.ie/software/550098/Yaplet> |
| en-NZ | <https://www.softwareadvice.co.nz/software/550098/Yaplet> |

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