---
description: Review of Qualicore Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Qualicore | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/4478/quality-assurance/software) > [Qualicore](/software/549177/Qualicore)

# Qualicore

Canonical: https://www.softwareadvice.co.nz/software/549177/Qualicore

> Qualicore is a quality assurance scoring platform designed for call centers and business process outsourcing operations. The software automates the evaluation of customer service interactions using weighted scoring criteria, fatal-fail detection, and real-time reporting. It is designed to support compliance with South African data protection regulations, labor laws, and international standards such as POPIA, GDPR, and LRA requirements.

The platform includes live call scoring, automated coaching plan generation, multi-tenant architecture for BPO environments, and comprehensive audit logging. When an agent fails an evaluation, the system generates a structured coaching plan with supervisor workflows and agent acknowledgment processes. It uses escalation trigger algorithms to detect patterns such as consecutive failures, score declines, and repeated category issues. Other features include no-code scorecard configuration, automated monthly billing based on active agent counts, and the creation of audit-ready documentation for compliance reviews and labor dispute proceedings.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: ECONX GROUP

## Commercial Context

- **Starting Price**: ZAR 149.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: QUALICORE is priced per active agent, per month — billed in South African Rand (ZAR) with VAT-compliant invoicing. You only pay for agents who were active during the billing period. No setup fees. No implementation costs. No lock-in contracts.
Pricing scales with your team: the more agents you run, the lower your per-agent rate. Volume discounts are applied automatically at billing — no negotiation required.
How billing works
At the end of each billing period, QUALICORE counts your active agents and generates a tax invoice automatically. The invoice is emailed to your billing contact with a full line-item breakdown including any applicable volume discounts, loyalty credits, and VAT at 15%. No manual counting. No spreadsheets. No admin work on your end.
Plan overview
Starter — ZAR 149 per agent/month
Built for small call centres running their first structured QA programme. Includes core scoring, fatal-fail enforcement, evaluation history, and email support. Ideal for teams of 1–14 agents getting off spreadsheets and into a proper QA workflow.
Growth — ZAR 129 per agent/month
For growing teams that need more. Includes everything in Starter plus automated coaching plans, agent sign-off workflows, and escalation queue access. Designed for teams of 15–49 agents where QA is becoming a daily operational discipline rather than a weekly admin task.
Professional — ZAR 109 per agent/month
The full platform for established contact centres. Includes all Growth features plus advanced reporting, multi-scorecard management, full audit trail exports, and priority email support. Built for teams of 50–99 agents where QA, compliance, and performance management are formally integrated.
Enterprise — Custom pricing
For operations running 100+ agents, multi-client BPO environments, or teams requiring custom scorecard migration, dedicated account management, SLA-backed support, or bespoke integrations. Contact us for a scoped quote.
What's included across all paid plans
— Weighted, multi-section scorecards (no-code configuration)
— Hard fatal-fail enforcement at the engine level
— Real-time live score tracking during evaluation
— Evaluation history and submission audit trail
— Agent performance dashboard
— POPIA and LRA-compliant documentation
— 35+ integrations (Salesforce, Genesys, Five9, Twilio, Slack, Teams, Zendesk, and more)
— REST API and webhook access
— Free scorecard migration
— Setup within 24 hours
Free trial
All plans include a 30-day free trial. No credit card required. Full platform access from day one. If you choose not to upgrade at the end of your trial, your account is suspended and your data is retained for 90 days. No automatic charges.
Currency \& VAT
All pricing is in South African Rand (ZAR) and excludes 15% VAT. VAT is calculated and displayed on every invoice. International clients can be quoted in USD, GBP, or EUR — contact us for a currency-specific quote.
Cancellation
Cancel anytime from your admin dashboard. You will be billed for the current period, then access ends at the period close. Data export is available on request before account closure.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Argentina, Bahrain, Benin, Bosnia & Herzegovina, British Virgin Islands, Burkina Faso, China, Dominica, Dominican Republic, Equatorial Guinea, Eswatini, Falkland Islands, Finland, Guinea, Guinea-Bissau, India, Indonesia, Liechtenstein, Martinique, Palestinian Territories and 19 more

## Features

- Activity Dashboard
- Call Monitoring
- Customer Experience Management
- Employee Coaching Tools
- Multiple Scoring Models
- Quality Management
- Reporting/Analytics

## Integrations (4 total)

- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Starter
- Salesforce Work.com

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Quality Assurance Software](https://www.softwareadvice.co.nz/directory/4478/quality-assurance/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/549177/Qualicore)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/549177-Qualicore/> |
| en-AU | <https://www.softwareadvice.com.au/software/549177/Qualicore> |
| en-GB | <https://www.softwareadvice.co.uk/software/549177/Qualicore> |
| en-IE | <https://www.softwareadvice.ie/software/549177/Qualicore> |
| en-NZ | <https://www.softwareadvice.co.nz/software/549177/Qualicore> |

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