---
description: Review of Sierra Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Sierra | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Agentic AI](/directory/5076/agentic-ai/software) > [Sierra](/software/549032/Sierra)

# Sierra

Canonical: https://www.softwareadvice.co.nz/software/549032/Sierra

> Sierra is an AI-powered platform designed to help businesses create and manage conversational agents across various communication channels. It is used in industries such as financial services, healthcare, telecommunications, media, travel and hospitality, retail, consumer goods, and technology. The platform enables organizations to develop customer interactions that combine artificial intelligence with a human-like approach.

The platform includes Ghostwriter, a tool for building conversational agents using uploaded materials such as standard operating procedures, transcripts, photos, and audio recordings. These agents can operate across channels such as chat, SMS, WhatsApp, email, voice, and ChatGPT through a unified system. The Agent Data Platform integrates customer data, incorporates agent memory for personalized interactions, and includes a recommendation engine to support decision-making. Analytical tools in the Insights suite include Explorer for conversation analysis, Monitors for identifying issues, Experiments for testing, and Observability for tracking agent actions, tool usage, knowledge lookups, and latency.

Sierra provides automated optimization to update agents based on flagged issues and insights, with full visibility for review and validation. It also includes Live Assist for human-AI collaboration and an Agent SDK for building and customizing agents with or without engineering expertise. The platform adheres to enterprise-level security and compliance standards.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Sierra Technologies

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish
- **Available Countries**: Australia, Brazil, Canada, France, Germany, Japan, Netherlands, Spain, United Kingdom, United States

## Features

- API
- Analytics
- Autonomous Task Execution
- Customizable Frameworks
- Data Governance
- Error Handling
- Feedback Management
- For No-Code Development
- Human-in-the-loop (HITL)
- Integration Management
- Knowledge Base Integration
- Memory Management
- Monitoring
- Multi-Language
- Natural Language Interface
- Natural Language Processing
- Process/Workflow Automation
- Role-Based Permissions
- Scalability
- Simulation and Scenario Generation

## Support Options

- Email/Help Desk
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Agentic AI](https://www.softwareadvice.co.nz/directory/5076/agentic-ai/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/549032/Sierra)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/549032-Sierra/> |
| en-AU | <https://www.softwareadvice.com.au/software/549032/Sierra> |
| en-GB | <https://www.softwareadvice.co.uk/software/549032/Sierra> |
| en-IE | <https://www.softwareadvice.ie/software/549032/Sierra> |
| en-NZ | <https://www.softwareadvice.co.nz/software/549032/Sierra> |

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