---
description: Review of SeaTicket Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SeaTicket | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/4318/issue-tracking/software) > [SeaTicket](/software/548565/SeaTicket)

# SeaTicket

Canonical: https://www.softwareadvice.co.nz/software/548565/SeaTicket

> SeaTicket is an AI-powered issue management platform that centralizes support requests from various sources into a unified workspace. It is designed for software development teams, including support staff and engineering departments, to manage and resolve issues from sources such as GitHub, forums, email, website tickets, and messaging platforms. This system helps organizations consolidate issue tracking from fragmented community feedback and support channels.

The platform features AI agents that analyze incoming issues and existing tickets to identify items needing attention and suggest actionable steps. It allows teams to sync GitHub issues, forum threads, email support requests, and other communication channels into one location. Data linking functionality connects different record types, such as tickets, issues, tasks, and documents, to capture relationships and maintain context. An intelligent issue resolution pipeline identifies key issues, converts them into trackable tickets, creates tasks in development systems, and syncs progress updates back to original channels. Human oversight is integrated, enabling team members to review, edit, approve, or discard AI-generated actions.

SeaTicket supports cross-team collaboration by enabling support and engineering teams to work together within a shared workspace. It automatically detects overdue, unassigned, or stalled issues and provides suggestions for comments, assignments, and next steps. The platform maintains bidirectional synchronization to keep users informed throughout the resolution process. Team collaboration features operate without per-user pricing restrictions, allowing organizations to involve support staff, engineers, and other team members in issue resolution.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Seafile
- **Location**: Beijing, China

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Other (Free version available)
- **Pricing Details**: Workspace-based pricing (not per user).
Flat rate per plan. AI credits are included monthly, and additional credits can be purchased.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- API
- Activity Tracking
- Alerts/Notifications
- Assignment Management
- Dashboard
- Email Management
- Generative AI
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Prioritisation
- Project Management
- Real-Time Notifications
- Real-Time Updates
- Recurring Issues
- Reporting & Statistics
- Self Service Portal
- Support Ticket Management
- Support Ticket Tracking
- Tagging

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Issue Tracking Software](https://www.softwareadvice.co.nz/directory/4318/issue-tracking/software)

## Alternatives

1. [Jira](https://www.softwareadvice.co.nz/software/4315/jira) — 4.4/5 (15367 reviews)
2. [GitHub](https://www.softwareadvice.co.nz/software/397820/github) — 4.8/5 (6170 reviews)
3. [JIRA Service Management](https://www.softwareadvice.co.nz/software/116349/jira-service-management) — 4.5/5 (770 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/548565/SeaTicket)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/548565-SeaTicket/> |
| en-AU | <https://www.softwareadvice.com.au/software/548565/SeaTicket> |
| en-GB | <https://www.softwareadvice.co.uk/software/548565/SeaTicket> |
| en-IE | <https://www.softwareadvice.ie/software/548565/SeaTicket> |
| en-NZ | <https://www.softwareadvice.co.nz/software/548565/SeaTicket> |

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