---
description: Review of Inquirly Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Inquirly | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [Inquirly](/software/546672/Inquirly)

# Inquirly

Canonical: https://www.softwareadvice.co.nz/software/546672/Inquirly

> Inquirly is an AI-powered platform designed to simplify customer communication and support operations. It helps businesses manage customer interactions, automate routine tasks, and maintain consistent service quality. The platform is used by support teams across various industries to reduce response times and handle inquiries efficiently.

The platform includes Aily, an AI assistant that uses knowledge bases and ticket history to automate responses to common questions. It features an omnichannel inbox that consolidates messages from email, chat, WhatsApp, and social media into one workspace. A smart ticketing system converts conversations into trackable requests and assigns them to team members based on content, priority, and expertise. A no-code workflow builder allows teams to create automation sequences and chatbot flows without technical skills. The platform also includes a knowledge base to support self-service options and automated responses.

Inquirly is built with a privacy-first approach, processing data within the customer’s private environment. It does not share conversation data or proprietary information with third-party AI providers. The AI handles repetitive tasks and escalates complex issues to human agents, providing full context, customer history, and suggested replies. The platform centralizes communication channels and knowledge bases, offering visibility across support operations.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Inquirly

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German, Spanish
- **Available Countries**: Canada, France, Germany, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- CRM
- Chat/Messaging
- Chatbot
- Client Portal
- Communication Management
- Configurable Workflow
- Customer Communication
- Customer Database
- Customer History
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Email Management

## Support Options

- Email/Help Desk
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
3. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews)
4. [Intercom](https://www.softwareadvice.co.nz/software/378292/intercom) — 4.5/5 (1133 reviews)
5. [Wati](https://www.softwareadvice.co.nz/software/430256/wati) — 4.6/5 (203 reviews)

## Reviews

### "Helpful customer support tool with strong live chat and chatbot features" — 4.0/5

> **Matt** | *28 April 2026* | Mental Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: Inquirly is simple to use and helps organize customer conversations in one place. I liked the live chat, chatbot, and ticket management features because they make it easier for the team to respond faster and keep track of support requests. It also helps reduce repetitive work and improves team collaboration.
> 
> **Cons**: Overall, the experience is good, but some advanced customization and reporting features could be improved. It may also take a little time to adjust the chatbot settings for the best results.
> 
> My overall experience with Inquirly has been positive. It is a helpful platform for managing customer support, improving response time, and keeping communication more organized. While there is still room for improvement in customization and analytics, it provides strong value for teams that want a practical support solution.

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### "Easy-to-use customer support platform with great live chat and chatbot features" — 5.0/5

> **Amirhossein** | *28 April 2026* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Inquirly is very easy to set up and use. I like how it combines live chat, chatbot automation, ticket management, and team collaboration in one place. It helps our team respond faster, manage customer conversations more clearly, and reduce repetitive support work. The interface is clean, and the customer support experience is smooth.
> 
> **Cons**: There is not much to dislike. Some advanced customization options could be expanded, but overall the product is very useful and works well for customer support teams.
> 
> My overall experience with Inquirly has been excellent. It helps improve customer support workflow, makes team communication easier, and gives customers faster answers through live chat and chatbot features. It is a valuable tool for businesses that want to manage support more efficiently without making the process complicated.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/546672/Inquirly)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/546672-Inquirly/> |
| en-AU | <https://www.softwareadvice.com.au/software/546672/Inquirly> |
| en-GB | <https://www.softwareadvice.co.uk/software/546672/Inquirly> |
| en-IE | <https://www.softwareadvice.ie/software/546672/Inquirly> |
| en-NZ | <https://www.softwareadvice.co.nz/software/546672/Inquirly> |

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