---
description: Review of BlueTweak Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: BlueTweak | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [BlueTweak](/software/546650/BlueTweak)

# BlueTweak

Canonical: https://www.softwareadvice.co.nz/software/546650/BlueTweak

> BlueTweak is an AI-powered customer support platform designed to centralize communication and streamline operations. It combines ticketing, voice, chat, social media messaging, and analytics into a single workspace. The platform is suited for organizations managing multiple brands or customer service teams aiming to unify communication tools and maintain consistent service quality.

The platform provides an omnichannel interface that integrates email, voice, live chat, and social media into one interaction timeline, reducing the need to switch between systems. Its AI-powered reply feature generates context-aware response drafts by analyzing customer inquiries and referencing the integrated knowledge base. The Smart Knowledge Base acts as a centralized repository for policies and procedures, offering relevant articles during interactions to ensure consistency across teams. Real-time analytics and reporting tools monitor response times, resolution rates, and workload metrics across all channels in one dashboard. Additional features include Quality Assurance, Workforce Management, and customer survey tools.

Automation capabilities handle tasks such as ticket summaries and data entry, allowing agents to focus on more complex customer interactions.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: BlueTweak

## Commercial Context

- **Starting Price**: €65.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Price per seat
Price per solve interactions using AI
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Austria, Belgium, Canada, France, Germany, Italy, Netherlands, Romania, Spain, United Kingdom, United States

## Features

- AI Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Centre Management
- Chatbot
- Collaboration Tools
- Customer Database
- Customisable Branding
- Customizable Fields
- Dashboard
- Data Import/Export
- Email Templates
- Generative AI
- IVR

## Integrations (5 total)

- ElevenLabs
- SAP Integration Suite
- Shopify
- UiPath
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)

## Related Categories

- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)
- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)
- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)

## Alternatives

1. [WhatsApp](https://www.softwareadvice.co.nz/software/285733/whatsapp) — 4.7/5 (16359 reviews)
2. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24103 reviews)
3. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
4. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
5. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3425 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/546650/BlueTweak)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/546650-BlueTweak/> |
| en-AU | <https://www.softwareadvice.com.au/software/546650/BlueTweak> |
| en-GB | <https://www.softwareadvice.co.uk/software/546650/BlueTweak> |
| en-IE | <https://www.softwareadvice.ie/software/546650/BlueTweak> |
| en-NZ | <https://www.softwareadvice.co.nz/software/546650/BlueTweak> |

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