--- description: Review of NextGen Office Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: NextGen Office | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Patient Scheduling System](/directory/4470/patient-scheduling/software) > [NextGen Office](/software/54477/nextgen-psychology) # NextGen Office Canonical: https://www.softwareadvice.co.nz/software/54477/nextgen-psychology Page: 1 / 53\ Next: [Next page](https://www.softwareadvice.co.nz/software/54477/nextgen-psychology?page=2) > NextGen® Office is an all-in-one, cloud-based support system designed to help independent practices improve clinical outcomes, increase operational efficiencies, and optimize financial results. It leverages fully integrated EHR and practice management solutions as the foundation for a comprehensive support ecosystem and offers additional solutions for ensuring support as an independent practice changes and grows. This all-encompassing platform helps practices operate efficiently and effectively, all through a single vendor. Efficiency-boosting AI is integrated directly into physician workflows, automating documentation without the need for a separate device. The patient experience is also covered with intuitive telehealth and patient portal solutions, making sure that access to care and your practice is easy and convenient. Meeting all of an independent practice’s needs with one vendor becomes that much easier with additional (CMSS) and (RCM) services. Care Management Support Services helps bridge gaps in care with Remote Care Monitoring and Chronic Care Management, while Revenue Cycle Management manages and optimizes your revenue streams and claims process. No additional staff needed. > > Verdict: Rated **4.0/5** by 1284 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 1284 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: NextGen Healthcare - **Location**: Irvine, US - **Founded**: 1994 ## Commercial Context - **Starting Price**: US$300.00 - **Pricing Details**: To receive accurate pricing information, contact NextGen directly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - AI/Machine Learning - API - Accounts Receivable - Activity Dashboard - Alerts/Notifications - Analytics - Appointment Management - Appointment Scheduling - Audit Management - Audit Trail - Automated Scheduling - Automatic Transcription - Availability Management - Batch Processing - Billing & Invoicing - Calendar Management - Care Plan Management - Case Management - Charting - Chat/Messaging ## Integrations (2 total) - Doctible - InstaMed ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Patient Scheduling System](https://www.softwareadvice.co.nz/directory/4470/patient-scheduling/software) ## Related Categories - [Patient Scheduling System](https://www.softwareadvice.co.nz/directory/4470/patient-scheduling/software) - [Medical Software](https://www.softwareadvice.co.nz/directory/4/practice-management-software/software) - [Electronic Medical Records Software](https://www.softwareadvice.co.nz/directory/8/electronic-medical-record-software/software) - [OBGYN EMR Software](https://www.softwareadvice.co.nz/directory/9/obgyn-electronic-medical-records/software) - [Medical Billing Software](https://www.softwareadvice.co.nz/directory/11/medical-billing-software/software) ## Alternatives 1. [Tebra](https://www.softwareadvice.co.nz/software/1329/kareo-billing) — 3.9/5 (1380 reviews) 2. [Fusion](https://www.softwareadvice.co.nz/software/395326/fusion-web-clinic) — 4.3/5 (708 reviews) 3. [athenaOne](https://www.softwareadvice.co.nz/software/1106/athenacollector-athenaclinicals) — 3.8/5 (912 reviews) 4. [RXNT](https://www.softwareadvice.co.nz/software/26627/rxnt-emr) — 4.3/5 (498 reviews) 5. [Carepatron](https://www.softwareadvice.co.nz/software/241061/care-patron) — 4.4/5 (858 reviews) ## Reviews ### "Updated Review" — 3.0/5 > **David** | *25 December 2025* | Health, Wellness & Fitness | Recommendation rating: 6.0/10 > > **Pros**: In the beginning, the service was super. My inquiries were being addressed quickly and people seem eager to help > > **Cons**: Often times, my inquiries were not properly addressed. There were times when I had to reach out multiple times > > I had an overall good experience with NextGen. Prompt replies and often most inquiries were promptly addressed ----- ### "Solid EHR/PM with Potential if Enhanced" — 4.0/5 > **Omid** | *25 July 2025* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: NGO's usability and enterprise-level management of multiple practices for our billing company has allowed us to streamline protocols, improve quality, and manage practices and their operations effectively. NGO reporting is great if you like and familiar with Excel. Our team loves it, but it can be a deterrent for some. PM-wise, the platform is simple to use. Our registration and front office teams always find learning the workflows for registering a patient, scheduling, changing the schedule, checking in patients, collecting copayments, etc. pretty simple. EHR-wise is great. It works well for those who have invested time in developing custom forms, blueprints, care plans, etc. If you don't, you will truly struggle with not just this platform but any. > > **Cons**: NGO limits other platforms from integrating using API. All other EHR/PM systems have that open API which enable us to seamlessly access the system and improve our patient experience, office workflow, and modernize our processes. We struggle to understand why NGO doesn't invest time into pushing this more open, but the "preferred partners" have access. This can help us love the platform even more as it will alleviate other headaches in our workflow that ModMed, eCW, AdvancedMD, and other big wig systems have. Faxes have been a struggle for many as there seems to be limited to no accountability for the NGO faxing services. We often find faxes delayed, but NGO support fails to provide any meaningful update during the questionable period. Then support (like all other support departments) move on because the problem is "fixed". This is difficult as it happens frequently. Known issues from support seems like a kiss of death and rarely resolved timely. It is very difficult to explain to key stakeholders for us that NGO support just said it is a problem with know updates of issues. We are currently dealing with a MIPS and MACRA dashboard reporting issues and that was recently classified as a Known Issue. I'm hopeful it is resolved with enough time for our clinic to review and prepare for submission date. The Ideas section in the Success Community seems to be the go to default, but we rarely see any of these ideas accepted irrespective of the voting process. I feel like it has been the same way over the past 10 years we've been worked with NextGen. Ineffective texting and emailing utilization without the required patient portal. It would be nice to have a way to have patients register, sign documents, etc. by texting documents. Instead, we are required to post on the portal or create a Document within the platform when they are in the office. Improving our quest to eliminate paper would be helpful, but the current "out-of-the-box" setup is not going to minimize this too much irrespective of the specialty. A focus here could be greatly embraced. > > NGO has been solid and but it needs updates to keep current with other EMRs/PMs in the industry. It checks the boxes for most of our needs, but there are required workarounds for those that are not ideal workflows. Like all, there are some exceptional people in each department that make it worth it. ----- ### "Nexgen Office" — 4.0/5 > **Angela** | *3 February 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: Nextgen is very user friendly. The flow between patient charts and medications are easy. > > **Cons**: There are not very many specialty areas in the system. > > The experience has been very good. The customer service is very helpful and the ease of setting up the system was easy ----- ### "I would never use this software again." — 2.0/5 > **Steve** | *18 February 2026* | Alternative Medicine | Recommendation rating: 0.0/10 > > **Pros**: The software was highly customizable to fit with my practice. We had a responsive customer service experience. > > **Cons**: The value for money was poor. It was much more expensive than we were originally lead to believe. The software had a horrible easy to use. When I logged on before the official training I could not figure out how to write a sample SOAP note. Other software I have used with intuitive, but not this one. The medical practice management was awful. It took an incredibly long time to document on a new patient on their first visit. > > Horrible experience. I would never use their software again. It has expensive, outdated, not user friendly. I paid a fee to get out of the contract early, and received very tense unprofessional conversations with the staff. ----- ### "NextGen Office/ Health Fusion users for over 10 years" — 5.0/5 > **Chez** | *6 June 2026* | Mental Health Care | Recommendation rating: 8.0/10 > > **Pros**: The billing functionality is robust and well designed to help our office submit claims, send secondary claims, review and fix denied/rejected claims, autopost payments and so much more for our practices. The ledger helps us track patient balances and be able to send patient statements. It is an intuitive software and we keep notes in the patient charts for tracking interactions and action. > > **Cons**: Some of the menu items are a little more hidden and you need clear instructions to know how to set up provide NPIs and EINs on the back end. Having those locked after setup is difficult for practices that update/change. > > Our overall experience is great\! We appreciate working with NextGen and the agreements we have head for over 10 years. They have good support and we appreciate working with them. ----- Page: 1 / 53\ Next: [Next page](https://www.softwareadvice.co.nz/software/54477/nextgen-psychology?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/54477/nextgen-psychology) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data