--- description: Review of RingCentral Engage Digital Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: RingCentral Engage Digital | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [RingCentral Engage Digital](/software/54233/ringcentral-engage-digital) # RingCentral Engage Digital Canonical: https://www.softwareadvice.co.nz/software/54233/ringcentral-engage-digital Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/54233/ringcentral-engage-digital?page=2) > RingCentral Engage Digital is a unified customer service platform that helps you provide consistent, personalized service to your customers across all communication channels and makes it easy to support your customers any time, from anywhere. Once set up, the platform automatically routes messages to the most qualified agents based on their skills, languages, specialties and more. You can also set up routing rules that assign incoming messages automatically to these agents. > > Verdict: Rated **4.8/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 13 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: RingCentral - **Location**: Belmont, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing Details**: Contact RingCentral for detailed pricing information. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Spanish - **Available Countries**: Canada, Germany, Japan, United Kingdom, United States ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Automated Responses - CRM - Chat/Messaging - Chatbot - Churn Management - Collaboration Tools - Communication Management - Complaint Monitoring - Contact Management - Content Management - Customer Communication - Customer Database - Customer History ## Integrations (21 total) - Avaya Experience Platform - Bazaarvoice - Customer Communities - Dynamics 365 Business Central - Freshservice - Google Analytics 360 - Inbenta - Instagram - JIRA Service Management - Khoros Care - Khoros Communities - Meta for Business - Oracle B2C Service - Oracle CRM On Demand - Pipefy ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) - [CRM Software for Startups](https://www.softwareadvice.co.nz/directory/3235/startup/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software) - [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software) ## Alternatives 1. 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[LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "RingCentral is great for Telehealth\!" — 5.0/5 > **Verified Reviewer** | *28 March 2023* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: It allows patients to contact you via phone call or text but uses a different number than your personal number > > **Cons**: Notifications sometimes get lost so I don't see a text for a while. > > Overall my experience has been great ----- ### "Ease of use and top tier service" — 5.0/5 > **Andrew** | *23 March 2026* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: Ease of use. Connection quality. Ease of mobile and desktop seamless use. RC has many tutorials and resources to help keep you up to speed > > **Cons**: Could be more features if you are coming from a more advanced platform but overall RC is top notch and I believe the far superior product > > It was the best option we had for a long time. When we finally switched to vonage and zoom our CSI dropped tremendously. ----- ### "RingCentral Engage Digital" — 3.0/5 > **Jon Jon** | *10 May 2022* | Construction | Recommendation rating: 8.0/10 > > **Pros**: good software for the people who is in this industry > > **Cons**: user interface sometimes lagging during opening og the App > > good software for the people who is in this industry ----- ### "Time Saver and great for Memo Keeping" — 5.0/5 > **Kendall** | *13 January 2026* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: I like that I can use my computer, cellphone or desk phone with the app. The AI features for our notes are great and save so much time\! > > **Cons**: I do not love that it announces that "AI is taking notes" but I understand why it might need to for legal purposes. However, the usual "this call is being recorded for quality assurance purposes" seems to bother people less than the "AI is taking notes" > > Huge time saver with the note taking feature. Great that I can answer calls if I am at the copier or in the kitchen or working the front desk. ----- ### "I can Send Fax \!" — 5.0/5 > **Verified Reviewer** | *25 February 2021* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I can send and receive texts, fax, and call. We can also make team groups that allow us to communicate directly with the team members. If you want to record all your calls for QA purposes you can also do it with this software. The best part is that they have a mobile application. > > **Cons**: IT's a paid software and you can only use this if you have an internet connection. It's kinda pricey too. > > Great, highly recommended if you receive a lot of calls a day. or want someone to man the phone while your office is closed. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/54233/ringcentral-engage-digital?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/54233/ringcentral-engage-digital) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data