---
description: Review of Capta Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Capta | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [RPA Software](/directory/4341/robotic-process-automation/software) > [Capta](/software/539722/Capta)

# Capta

Canonical: https://www.softwareadvice.co.nz/software/539722/Capta

> Capta is a request management and customer service software that centralizes and automates requests from customers, suppliers, and employees across channels such as WhatsApp, email, and web forms. It enables organizations to manage service operations through structured workflows, improving response times, visibility, and control over processes.

It is used by businesses in various industries, such as construction, financial services, education, telecommunications, technology, and healthcare. Capta centralizes communication channels and streamlines operational processes, allowing organizations to manage all incoming requests from a single interface.

The platform features AI-powered automation to classify and extract information from documents, emails, and chats without manual data entry. A no-code workflow builder allows teams to design and customize automated processes without programming knowledge. Capta enhances WhatsApp Business functionality with conversational forms that read text, extract data, and validate information while responding to customer inquiries. It provides traceability with detailed interaction histories across all channels and offers real-time analytics dashboards to monitor workflow performance and identify operational bottlenecks.

Capta automates end-to-end processes from request reception to closure, reducing operational time and minimizing manual errors while maintaining organized records of interactions. Organizations can monitor key performance indicators through customizable metrics and interactive visualizations that support data-driven decision-making.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Capta

## Commercial Context

- **Starting Price**: US$700.00
- **Pricing model**: Per User
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Spanish
- **Available Countries**: Argentina, Chile, Colombia, Costa Rica, Dominican Republic, Mexico, Panama, Uruguay

## Features

- AI/Machine Learning
- API
- Access Controls/Permissions
- Alerts/Escalation
- Automated Routing
- Autoresponders
- Business Process Automation
- Chatbot
- Collaboration Tools
- Compliance Management
- Configurable Workflow
- Conversation Intelligence
- Customizable Fields
- Dashboard
- Data Import/Export
- Document Automation
- Document Management
- Drag & Drop
- Email Management
- Forms Management

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [RPA Software](https://www.softwareadvice.co.nz/directory/4341/robotic-process-automation/software)

## Related Categories

- [RPA Software](https://www.softwareadvice.co.nz/directory/4341/robotic-process-automation/software)
- [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software)

## Alternatives

1. [Salesforce Sales Cloud](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) — 4.4/5 (18782 reviews)
2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
3. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1723 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3425 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/539722/Capta)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/539722-Capta/> |
| en-AU | <https://www.softwareadvice.com.au/software/539722/Capta> |
| en-GB | <https://www.softwareadvice.co.uk/software/539722/Capta> |
| en-IE | <https://www.softwareadvice.ie/software/539722/Capta> |
| en-NZ | <https://www.softwareadvice.co.nz/software/539722/Capta> |

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