--- description: Review of Harmony Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Harmony | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Harmony](/software/538736/Harmony) # Harmony Canonical: https://www.softwareadvice.co.nz/software/538736/Harmony Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/538736/Harmony?page=2) > Harmony is an enterprise service management platform that uses artificial intelligence to operate autonomously. It is designed to help organizations modernize IT, HR, legal, and finance service operations by reducing manual tasks and improving ticket resolution times. The platform is suitable for enterprises managing high ticket volumes, rapid growth, and resource limitations across multiple service departments. The platform includes an AI helpdesk agent that resolves requests through intelligent automation and natural language understanding. It features AI agents capable of handling tasks such as application access requests, password resets, employee onboarding and offboarding, and group membership management. Proactive agents monitor real-time signals to identify and address potential issues, including certificate expirations, device uptime, storage capacity, and printer health. Harmony continuously updates a knowledge base by learning from tickets, user interactions, and organizational context. It also maintains a real-time system of record that inventories assets and software across the environment. The platform includes an AI-powered agent builder that allows the creation of custom agents using simple prompts. These agents can generate workflows that connect to existing applications, triggers, and approval processes. Harmony is designed for efficient deployment and supports transitions from legacy ITSM platforms. > > Verdict: Rated **4.9/5** by 31 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 31 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Harmony IT ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 67 more ## Features - Activity Dashboard - Automated Routing - Chatbot - Collaboration Tools - Knowledge Base Management - Multi-Channel Communication - Performance Metrics - Prioritisation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Third-Party Integrations - Ticket Management ## Integrations (28 total) - BambooHR - Confluence - CrowdStrike - Freshservice - GitHub - Google Workspace - HiBob - Ironclad - Iru - JIRA Service Management - Jamf Pro - Jira - JumpCloud Directory Platform - Microsoft Entra ID - Microsoft Intune ... and 13 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) ## Alternatives 1. 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[BeyondTrust Remote Support](https://www.softwareadvice.co.nz/software/127126/bomgar) — 4.6/5 (2010 reviews) ## Reviews ### "Harmony Solves our IT at scale" — 5.0/5 > **Dvir** | *18 March 2026* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Harmony was easy to implement, the chat / conversation interaction is very easy and friendly for our company to work through, its easy and straightforward to integrate with other systems, manage permissions and inventory. > > **Cons**: We experiences a couple of minor bugs at the beginning, but Harmony team immediately addressed them and communicated back. > > Its easy and friendly to use, customer service is great, its helping us implement best in class practices. ----- ### "Harmony honest review" — 5.0/5 > **Guy** | *9 April 2026* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: This app is a rare balance between sophistication and simplicity for ITSM. From the moment you start using it, everything feels intuitive and seamless, making even complex tasks surprisingly easy. > > **Cons**: Harmony is in a state of constant development and some features are not yet complete. So we should expect them in the future > > We use it every day and the overall experience is much better than ServiceNow (our old ITSM application) in many ways, ease of implementation, end-user experience, and support. ----- ### "“Modern approach to IT service management”" — 4.0/5 > **Nika** | *17 March 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: AI agents automate routine IT requests and reduce manual work Centralizes multiple IT processes in one platform Clean, modern interface that’s easy to navigate > > **Cons**: Initial setup and workflow configuration can be complex Some AI decisions are not fully transparent Documentation could be more detailed for first-time users > > Harmony has been a promising solution for streamlining IT operations. Its AI-driven automation helps reduce manual workload and improve efficiency. While there is a learning curve for setup and some features feel early-stage, the platform overall delivers a modern, useful approach to IT service management. ----- ### "The ticking system of the AI era" — 5.0/5 > **Verified Reviewer** | *15 March 2026* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: How they used AI to actually help the IT department day to day job, remove clutter, make automations easy and simple. > > **Cons**: There is no thing I can say I liked "least." The app does what it should do, there is always a place for improvements, but not something that warrants mention. > > Very good experience, highlighting available team to any issue or question, a lot of updates and features released almost on a daily basis. ----- ### "Harmony Review- the next gen service desk\!" — 5.0/5 > **Romi** | *31 March 2026* | Security & Investigations | Recommendation rating: 9.0/10 > > **Pros**: What I liked most about Harmony is that they truly identify the needs of IT professionals, as if they were support engineers themselves. They provide solutions for the day-to-day issues we encounter and help us resolve them using AI in a fast and efficient manner. They take all our biggest pain points as IT and our manual tasks, taking care of them for us so that we can free up our time for more important daily projects. I loved that the process of building the platform for us is truly personalized, there is a lot of listening to the customer, and they make sure to solve every issue or claim we raise along the way. The product can be customized very quickly and easily, allowing us to use it in whatever way is most convenient for us. > > **Cons**: Unfortunately, the product is relatively new and was missing an important Asset Management component. We built it together with the Harmony team, who were very attentive to our needs, but ultimately, it wasn't a pre-built feature in their product yet. As a result, it was a basic Asset Management tool without many of the features we actually needed. I am sure that they have progressed and evolved since then, and that their Asset Management looks completely different today. Ultimately, they fulfill customer requests as quickly as possible and are growing and developing at a rapid pace. > > My overall experience with Harmony has been very positive. It is a company that truly listens to its users and uses AI to solve real, tedious IT problems. While some features were still in development during my time using it (like the Asset Management), their responsiveness and ability to customize the platform to our specific needs made a huge difference. It feels like a partnership where the product evolves alongside our requirements. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/538736/Harmony?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/538736/Harmony) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data