--- description: Review of Harmony Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Harmony | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Harmony](/software/538736/Harmony) # Harmony Canonical: https://www.softwareadvice.co.nz/software/538736/Harmony Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/538736/Harmony?page=2) > Harmony is an enterprise service management platform that uses artificial intelligence to operate autonomously. It is designed to help organizations modernize IT, HR, legal, and finance service operations by reducing manual tasks and improving ticket resolution times. The platform is suitable for enterprises managing high ticket volumes, rapid growth, and resource limitations across multiple service departments. The platform includes an AI helpdesk agent that resolves requests through intelligent automation and natural language understanding. It features AI agents capable of handling tasks such as application access requests, password resets, employee onboarding and offboarding, and group membership management. Proactive agents monitor real-time signals to identify and address potential issues, including certificate expirations, device uptime, storage capacity, and printer health. Harmony continuously updates a knowledge base by learning from tickets, user interactions, and organizational context. It also maintains a real-time system of record that inventories assets and software across the environment. The platform includes an AI-powered agent builder that allows the creation of custom agents using simple prompts. These agents can generate workflows that connect to existing applications, triggers, and approval processes. Harmony is designed for efficient deployment and supports transitions from legacy ITSM platforms. > > Verdict: Rated **4.9/5** by 33 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 33 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Harmony IT ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 67 more ## Features - API - Activity Dashboard - Automated Routing - Chatbot - Collaboration Tools - Knowledge Base Management - Multi-Channel Communication - Performance Metrics - Prioritisation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Third-Party Integrations - Ticket Management ## Integrations (28 total) - BambooHR - Confluence - CrowdStrike - Freshservice - GitHub - Google Workspace - HiBob - Ironclad - Iru - JIRA Service Management - Jamf Pro - Jira - JumpCloud - Microsoft Entra ID - Microsoft Intune ... and 13 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) ## Alternatives 1. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3460 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4083 reviews) 3. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1786 reviews) 5. [BeyondTrust Remote Support](https://www.softwareadvice.co.nz/software/127126/bomgar) — 4.6/5 (2010 reviews) ## Reviews ### "A modern way to manage your assets" — 5.0/5 > **Aleksandr** | *6 April 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It's an easy-to-setup product; you can connect your entire tech stack in 30–60 minutes, and overall, it is a very user-friendly system. It is also incredibly helpful to have both asset management and an ITSM system combined into a single tool, as it gives you full context about the assets a employe has. Additionally, the peripheral accessory discovery and AI IT support assistant are great features that save a lot of time. > > **Cons**: The only downside is that they currently do not have auto-discovery with spend management systems. However, I am sure this gap will be closed soon. That said, it's not a big deal—you can still simply drop in your PDF invoices, and all the data will be mapped automatically. > > I had a great overall experience. It has a good UX/UI and is a modern product with integrations for most of the popular SaaS tools used by companies today. ----- ### "Good First Impression, Still Exploring" — 5.0/5 > **Evyatar** | *29 March 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: The platform is user-friendly and intuitive, making it easy to get started without much training. It includes a solid set of features like ticket management and collaboration tools, which seem helpful. Customer support has also been responsive and helpful when needed. > > **Cons**: At this stage, we’re still exploring the full capabilities of the product, so it’s a bit early to identify clear drawbacks. Some areas may require deeper testing to fully understand their flexibility and limitations. > > Harmony has been easy to navigate and seems to offer useful features for our team. We’re still exploring its full capabilities, but so far it’s been a smooth experience. A solid option worth exploring for teams looking for a streamlined workflow solution. ----- ### "“Modern approach to IT service management”" — 4.0/5 > **Nika** | *17 March 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: AI agents automate routine IT requests and reduce manual work Centralizes multiple IT processes in one platform Clean, modern interface that’s easy to navigate > > **Cons**: Initial setup and workflow configuration can be complex Some AI decisions are not fully transparent Documentation could be more detailed for first-time users > > Harmony has been a promising solution for streamlining IT operations. Its AI-driven automation helps reduce manual workload and improve efficiency. While there is a learning curve for setup and some features feel early-stage, the platform overall delivers a modern, useful approach to IT service management. ----- ### ""Harmony Automates Quick Tickets and Cuts Down Manual Work"" — 5.0/5 > **Derek** | *23 March 2026* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: First and foremost the best part of Harmony is the ability for the Harmony agent to automate the quick and easy tickets. Particularly in my environment it cuts down on a massive amount of tickets for us that we would manually need to handle before. The 'easy' tickets like access issues, or computer lockouts, or simple troubleshooting tickets are easily solved by harmony. Normally we'd have to manually give access, or give the user troubleshooting steps. But now harmony handles that for us - very quickly as well. > > **Cons**: That harmony AI agent can take some time to get adjusted to your own environment, and how you use various tools and give accesses. However once it's up and running it's very efficient. ----- ### "AI IT tool" — 5.0/5 > **Sollis** | *22 March 2026* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: What I appreciate most about Harmony is its high degree of adjustability and the vast range of integrations available. Additionally, the team is very proactive and receptive to developing new features based on user needs > > **Cons**: Nothing, they are very open-minded toward their clients. They are still new, so they are adding a lot of value for new clients. > > The R\&D team is very receptive to our ideas; if there are any issues, they are very responsive and quick to resolve them. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/538736/Harmony?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/538736/Harmony) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data