---
description: Review of BYKT Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: BYKT | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [BYKT](/software/537418/BYKT)

# BYKT

Canonical: https://www.softwareadvice.co.nz/software/537418/BYKT

> BYKT is an AI-powered IT Service Management system designed to diagnose and resolve IT issues. It combines Bayesian inference, Kepner-Tregoe methodology, and Cognitive UX to provide a structured approach to problem-solving. The platform is suitable for IT support teams and service desks seeking an intelligent solution for managing IT issues.

The system includes intelligent classification that categorizes issues based on natural language descriptions, removing the need for forms or dropdown menus. Its visual workflow builder allows teams to create diagnostic templates that integrate Kepner-Tregoe methodology with Bayesian probability nodes to identify root causes systematically. The context-aware canvas adapts to what users are viewing and responds to conversational commands, simplifying navigation.

BYKT uses Bayesian inference to calculate probability distributions for potential root causes, offering a mathematical approach to problem diagnosis. The platform is self-hosted and can be installed quickly using Docker. It includes pre-seeded workflows and templates for common IT issues, enabling teams to start resolving tickets immediately after installation.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Angaben gem. 5 TMG

## Commercial Context

- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Angola, Argentina, Aruba, Australia, Bahamas, Bahrain, Bermuda, Botswana, Brazil, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Dominican Republic, Germany, Ghana, Guam, Hong Kong SAR China and 31 more

## Features

- API
- Activity Dashboard
- Activity Tracking
- Audit Trail
- Change Management
- Chat/Messaging
- Customisable Reports
- Generative AI
- Help Desk Management
- Incident Management
- Knowledge Base Management
- Problem Management
- Reporting & Statistics
- Self Service Portal
- Service Catalog
- Support Ticket Management
- Support Ticket Tracking
- Third-Party Integrations
- Workflow Management

## Support Options

- FAQs/Forum
- Chat

## Category

- [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software)

## Alternatives

1. [ManageEngine Endpoint Central](https://www.softwareadvice.co.nz/software/117339/manageengine-endpoint-central) — 4.6/5 (1645 reviews)
2. [ServiceNow](https://www.softwareadvice.co.nz/software/27432/service-now) — 4.5/5 (348 reviews)
3. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.5/5 (714 reviews)
4. [SysAid](https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm) — 4.5/5 (519 reviews)
5. [Desk Manager](https://www.softwareadvice.co.nz/software/310334/desk-manager) — 4.8/5 (106 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/537418/BYKT)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/537418-BYKT/> |
| en-AU | <https://www.softwareadvice.com.au/software/537418/BYKT> |
| en-GB | <https://www.softwareadvice.co.uk/software/537418/BYKT> |
| en-IE | <https://www.softwareadvice.ie/software/537418/BYKT> |
| en-NZ | <https://www.softwareadvice.co.nz/software/537418/BYKT> |

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