--- description: Review of CollaborationRoom.ai Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CollaborationRoom.ai | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Employee Monitoring Software](/directory/4593/employee-monitoring/software) > [CollaborationRoom.ai](/software/537197/CollaborationRoom-ai) # CollaborationRoom.ai Canonical: https://www.softwareadvice.co.nz/software/537197/CollaborationRoom-ai > CollaborationRoom.ai is a contact center optimization platform designed for remote, hybrid, and in-person work environments. It provides continuous video, audio, and screen-sharing capabilities for agents and supervisors. The platform supports contact centers in maintaining productivity, security, and quality standards while managing distributed teams. It includes real-time visibility tools that allow supervisors to monitor agent activity continuously. Smart alerts detect issues such as agent distress, security threats, and attendance problems. Communication features include chat and private calling functions for addressing concerns and providing coaching without disrupting workflows. AI-powered security features identify risks such as mobile phone usage, shoulder surfing, and unauthorized subcontracting. Privacy options include blurred or virtual backgrounds. Compliance monitoring is conducted without recording team members, and the system holds PCI DSS Level 1 Certification and AICPA SOC 2 Type 2 reports. > > Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 3 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: CollaborationRoom.ai ## Commercial Context - **Pricing model**: Per User - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Alerts/Notifications - Behaviour Tracking - Browsing History - Employee Activity Monitoring - Employee Management - Historical Reporting - Idle Time Monitoring - Productivity Analysis - Real-Time Data - Real-Time Reporting - Remote Access/Control - Remote Monitoring & Management - Reporting & Statistics - Screen Activity Recording - Time Tracking ## Support Options - Email/Help Desk - Phone Support ## Category - [Employee Monitoring Software](https://www.softwareadvice.co.nz/directory/4593/employee-monitoring/software) ## Alternatives 1. [DeskTime](https://www.softwareadvice.co.nz/software/131935/desktime) — 4.5/5 (526 reviews) 2. [Clockify](https://www.softwareadvice.co.nz/software/355240/clockify) — 4.8/5 (9242 reviews) 3. [Connecteam](https://www.softwareadvice.co.nz/software/109560/connecteam) — 4.6/5 (5203 reviews) 4. [WE Controlio](https://www.softwareadvice.co.nz/software/100694/work-examiner) — 4.9/5 (58 reviews) 5. [WebWork Time Tracker](https://www.softwareadvice.co.nz/software/70773/webwork-time-tracker) — 4.6/5 (420 reviews) ## Reviews ### "Live Visibility = Live Performance" — 5.0/5 > **Allison** | *3 April 2026* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about CollaborationRoom.ai is the real-time visibility it gives me into my team’s activity. I can monitor my agents live, see exactly what they’re working on, and step in immediately when needed. The ability to communicate with individuals or the entire team in real time makes coaching and support much more efficient. It creates a strong sense of control, transparency, and instant collaboration that’s incredibly valuable for managing performance. Bonus I have used there login session for payroll which is great for accountability. > > **Cons**: One limitation is that not all functionality fully supports our operational needs, particularly for workforce management. For example, our WFM team is unable to monitor all agents in a single unified view and must switch between multiple rooms, which impacts efficiency. Secondly would be sleep detection alert > > CollaborationRoom.ai has been a powerful tool for real-time visibility and instant team communication. It’s elevated how I monitor performance, coach agents on the spot, and stay connected with my team all in one place. ----- ### "Remote Call Center gives two thumbs up\!" — 5.0/5 > **Michael** | *18 March 2026* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Ease of remote managing - I can see/assist/converse with reps in multiple different locations easily. Shifting from in-office to remote would have been impossible without Collaboration Room and it allowed us to maintain a high level of employee productivity. It also helps us retain that 'team' feeling even though we are working from home now. > > **Cons**: Only con is that internet strength can impact individuals (Not something Collaboration Room can affect - more of an internal issue). Good thing is that their Customer Support is wonderful - shout out to \[sensitive content hidden\]\! > > Awesome experience\! Feel like they are a huge factor in our business now and will continue to be in the future. They listen, take our feedback, and have implemented many ideas/changes that we have requested. The ease of use for new users and the value for the money is unmatched. ----- ### "The only solution I found to work" — 5.0/5 > **Betty** | *27 April 2026* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: I spent some time trying to find a solution for employee engagement for back office functions and it took over a year to find this solution. Here are some comments overall: Customer Support Customer support is one of Collaboration Room’s strongest differentiators. The team is consistently helpful, informative, and highly responsive. What truly stands out is their willingness to share best practices and provide hands‑on guidance, not only during implementation but well after go‑live. Continued support post‑implementation is rare in this industry, and the Collaboration Room team has remained engaged, accessible, and genuinely invested in our success. Value for Money Collaboration Room delivers strong value for money, particularly for back‑office teams where employee engagement tools are limited or often overly complex. After evaluating several options, this was one of the few solutions that truly met the needs of non‑front‑line, operational staff without unnecessary features or excess cost. The functionality provided aligns well with day‑to‑day operational needs, making it a practical and cost‑effective investment. Employee Productivity Collaboration Room has had a positive impact on employee productivity by centralising collaboration, communication, and accountability in one place. Teams are better aligned, more engaged during working hours, and able to collaborate more effectively across functions. > > **Cons**: There were very few cons as this solution worked the best for our needs. The only one I can think of is that some reports were a bit cumbersome to understand. > > Collaboration Room is a strong solution for organizations seeking a reliable, easy‑to‑use collaboration and engagement platform for back‑office teams. Beyond the technology itself, the supporting team truly elevates the experience — offering ongoing guidance, best practices, and dependable support that is uncommon in this space. This combination of functionality, service, and value makes Collaboration Room a standout choice. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/537197/CollaborationRoom-ai) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data