---
description: Review of HelpLane Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HelpLane | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [HelpLane](/software/534675/HelpLane)

# HelpLane

Canonical: https://www.softwareadvice.co.nz/software/534675/HelpLane

> HelpLane is an AI-enabled customer support platform designed to centralize communication channels into a single inbox. It is suitable for support teams across various industries that handle multiple communication channels.

The platform includes an omnichannel inbox that consolidates conversations from email, WhatsApp, SMS, Facebook Messenger and web chat. AI-powered reply suggestions assist with routine queries, enabling agents to focus on more complex issues. Workflow automation allows teams to set rules for tasks such as auto-assigning conversations, sending follow-ups, tagging contacts and triggering actions. Security features include two-factor authentication, audit logs and role-based access control to safeguard customer data.

HelpLane supports multi-brand management, enabling businesses to manage multiple brands from one dashboard while maintaining separate workflows, channels and team settings for each. It includes a knowledge base for customer self-service and analytics tools to monitor response times and track SLA targets.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: HelpLane

## Commercial Context

- **Starting Price**: US$49.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German, Spanish
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- AI Summarization
- API
- Access Controls/Permissions
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Chatbot
- Collaboration Tools
- Customer Database
- Customisable Branding
- Data Import/Export
- Email Templates
- Generative AI
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Personalisation
- Prioritisation
- Real-Time Chat
- Real-Time Notifications

## Integrations (10 total)

- Aircall
- Jira
- Shopify
- Shopify Plus
- Slack
- Stripe
- Telegram
- Twilio
- Twilio Flex
- WooCommerce

## Support Options

- Email/Help Desk
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
2. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews)
3. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3425 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.co.nz/software/127126/bomgar) — 4.6/5 (2010 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/534675/HelpLane)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/534675-HelpLane/> |
| en-AU | <https://www.softwareadvice.com.au/software/534675/HelpLane> |
| en-GB | <https://www.softwareadvice.co.uk/software/534675/HelpLane> |
| en-IE | <https://www.softwareadvice.ie/software/534675/HelpLane> |
| en-NZ | <https://www.softwareadvice.co.nz/software/534675/HelpLane> |

-----

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