---
description: Review of Complyr Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Complyr | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Complyr](/software/533516/Complyr)

# Complyr

Canonical: https://www.softwareadvice.co.nz/software/533516/Complyr

> Complyr is complaint management software for organisations across sectors that need a structured way to handle complaints without relying on spreadsheets, shared inboxes and disconnected files. It is designed for complaint handlers, managers, operations and compliance teams. Handlers can organise investigations, assign actions and keep cases moving. Managers and compliance teams gain clearer oversight of case progress, ownership and outcomes, with structured records and reporting to support complaint governance. Complyr also offers subject access request (SAR/DSAR) case management for data protection teams. Its design draws on more than 20 years of financial services complaint handling experience.

Each complaint is kept in a structured case file from initial capture to final response. Teams can log cases directly or through online forms, record notes and evidence, attach documents, assign actions and keep correspondence alongside the investigation. Handovers remain within the record, making it easier for another handler or manager to pick up a case. Document templates can use case data to prepare responses, while activity logs show how the case progressed.

Workflows can be fully configured for different complaint types and existing processes. Authorised users can set stages, statuses, actions and flags, then update them as requirements change. Configuration in Complyr does not require IT knowledge and can be done in-house. There is also the option to engage Complyr professional services to help with setup (automatically included within the Enterprise plan). Clear next steps help handlers keep investigations moving, while managers can see overdue actions and cases needing attention.

In plans that include it, the secure case portal lets customers and invited third parties exchange messages and files. Teams control external access, while internal case records stay private. Keeping communication linked to the complaint gives handlers a more complete record and reduces time spent searching inboxes or chasing updates.

Reporting uses data captured during case handling, rather than a separate spreadsheet exercise. Dashboards and available analytics show complaint volumes, progress, overdue actions, outcomes and recurring issues. Managers can identify root causes, focus improvements and maintain oversight across their complaint operation.

Financial services teams can configure workflows around FCA DISP complaints, keep evidence and decision rationale connected for Financial Ombudsman Service submissions, and use complaint data to support Consumer Duty oversight. Data protection teams can use the SAR/DSAR solution to track response deadlines, assign work, keep request records together and share files securely with data subjects.

Complyr offers Starter, Professional and Enterprise plans for different team sizes and needs. Case management and configurable workflows are available across plans; online forms, the secure portal, document generation and custom analytics depend on tier. Historic data import and custom dashboards are available on selected plans or as add-ons. Starter and Professional prices and features are published online, while Enterprise pricing is available on request. Support includes a Help Centre, online tutorials, online live sessions and email contact. Guided onboarding options are available for teams that want help getting started.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Complyr

## Commercial Context

- **Starting Price**: £49.00
- **Pricing model**: Per User
- **Pricing Details**: Complyr offers Starter, Professional and Enterprise plans for complaint management software. Starter and Professional plans can be billed monthly or annually. Both billing options have a 12-month subscription term; the lower advertised per-user monthly rates apply when billed annually.

Starter plan is for 3–5 users in one team. It costs £57 per user per month when billed monthly, or £49 per user per month when billed annually. It includes structured complaint cases, fully configurable workflows, action lists, real-time dashboards, audit logs and secure file storage.

Professional plan is for 5–20 users across up to three teams. It costs £105 per user per month when billed monthly, or £89 per user per month when billed annually. Alongside the Starter plan features, it includes a secure case portal, internal team messaging, public case forms, document templates and generation, custom reporting and guided onboarding.

Enterprise plan is for seven or more users, with unlimited teams and users. Pricing is available by custom quote. It includes all the Professional plan features plus advanced workflow logic, custom dashboards, scheduled reports, custom configuration, integrations and data import.

Some services depend on the plan. Guided onboarding is an optional paid add-on on the Starter plan; Historical data import and custom integrations are paid add-on services on the Professional plan. These services are included in the Enterprise plan subscription. 

Registered charities and non-profits can contact Complyr about a discounted plan. 

See Complyr’s pricing page for the complete feature comparison between subscription plans and current pricing.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey and 19 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Assignment Management
- Audit Trail
- Canned Responses
- Case Management
- Chat/Messaging
- Collaboration Tools
- Customer Complaint Tracking
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Data Import/Export
- Email Templates
- Interaction Tracking
- Issue Tracking
- Monitoring

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software)

## Alternatives

1. [MasterControl Quality Excellence](https://www.softwareadvice.co.nz/software/142000/mastercontrol) — 4.5/5 (540 reviews)
2. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1789 reviews)
3. [HelpDesk](https://www.softwareadvice.co.nz/software/150799/helpdesk) — 4.6/5 (183 reviews)
4. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3486 reviews)
5. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4094 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/533516/Complyr)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/533516-Complyr/> |
| en-AU | <https://www.softwareadvice.com.au/software/533516/Complyr> |
| en-GB | <https://www.softwareadvice.co.uk/software/533516/Complyr> |
| en-IE | <https://www.softwareadvice.ie/software/533516/Complyr> |
| en-NZ | <https://www.softwareadvice.co.nz/software/533516/Complyr> |

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