---
description: Review of Complyr Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Complyr | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Complyr](/software/533516/Complyr)

# Complyr

Canonical: https://www.softwareadvice.co.nz/software/533516/Complyr

> Complyr is complaint management software for regulated firms that need a more structured, secure and reliable way to manage customer complaints. It is designed for teams in UK financial services, insurance, motor finance and other regulated sectors where complaints need to be handled fairly, consistently and with clear records.

Complyr is best suited to small and mid-sized complaint teams that have outgrown spreadsheets, shared inboxes, folders and manual tracking. These teams often know what good complaint handling looks like, but their tools make the job harder than it needs to be. Information gets spread across emails, documents and separate systems. Reporting takes too long. Managers lose visibility. Handlers spend time chasing updates instead of moving complaints forward.

Complyr brings complaint cases, customer updates, third-party messages, documents, evidence, actions and decisions together in one secure system. Each complaint has a structured case file, so handlers can see what has happened, what still needs doing and what information has already been shared.

The platform includes complaint case management, configurable workflows, secure case portal communication, document uploads, audit trails, template-based documents and messages, complaint reporting and management oversight. Teams can manage the full complaint journey from initial case creation through to final response, while keeping the complaint history easier to follow and review.

Configurable workflows help firms reflect their own internal complaint process. Managers can configure stages, fields, actions, owners, templates, statuses and deadlines without needing IT knowledge. This makes it easier to adapt workflows when products, processes, regulations or internal requirements change.

The secure case portal helps teams keep customers and third parties in the loop. Customers, brokers, suppliers, introducers, repairers, loss adjusters or other approved parties can be invited into a case to share messages, updates and documents securely. This helps handlers work from more up-to-date information and can reduce inbound chasing calls because the right people can see what they need to know.

Complyr also helps with reporting and oversight. Data is captured as the complaint progresses, which gives managers clearer visibility of volumes, open cases, actions due, workloads, delays, outcomes, complaint themes and operational pressure. This can support internal management information, FCA complaint reporting, board oversight and better conversations about root causes and recurring issues.

For regulated firms, a clear audit trail matters. Complyr logs key activity and keeps messages, documents, actions and decisions connected to the complaint record. This helps teams review how a complaint was handled, what evidence was considered and what information was used when creating customer messages or complaint documents.

Historic complaint data can also be imported, helping firms bring legacy and current complaint records together where needed.

Complyr is built by experienced complaint leaders who understand the pressure on regulated complaint teams. The platform is designed to be practical, clear and easy to work with, rather than an over-complicated enterprise system that takes months to configure.

Complyr also publishes transparent pricing upfront, which helps firms understand the likely cost before starting a buying conversation. Support is available through online guidance, email assistance and optional implementation support for teams that want help setting up workflows, case types and reporting.

For firms comparing complaint management software, Complyr is a good fit when the priority is to reduce manual admin, improve oversight, keep complaint evidence together, support FCA complaint handling and move away from disconnected tools.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Complyr

## Commercial Context

- **Starting Price**: £49.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Complyr offers transparent subscription pricing, with costs tailored to each firm’s size, requirements, and the level of configuration and support needed. This gives very small to medium sized regulated firms a practical complaints management solution without the heavy upfront cost and complexity often associated with traditional enterprise platforms.

Implementation and onboarding costs are scoped separately where required, allowing firms to choose the level of support that best fits their processes and stage of growth.

Complyr helps firms move away from spreadsheets, scattered inboxes, and disconnected processes by bringing complaint cases, communications, documents, and reporting into one system. With configurable workflows, secure collaboration, and clearer management information, firms can improve consistency, reduce manual effort, and gain better visibility across the complaints process.

Our pricing is designed to be fair, transparent, and proportionate to the operational value delivered.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: United Kingdom

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Assignment Management
- Audit Trail
- Canned Responses
- Case Management
- Chat/Messaging
- Collaboration Tools
- Customer Complaint Tracking
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Data Import/Export
- Email Templates
- Interaction Tracking
- Issue Tracking
- Monitoring

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software)

## Alternatives

1. [MasterControl Quality Excellence](https://www.softwareadvice.co.nz/software/142000/mastercontrol) — 4.5/5 (534 reviews)
2. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
3. [HelpDesk](https://www.softwareadvice.co.nz/software/150799/helpdesk) — 4.6/5 (180 reviews)
4. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3425 reviews)
5. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/533516/Complyr)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/533516-Complyr/> |
| en-AU | <https://www.softwareadvice.com.au/software/533516/Complyr> |
| en-GB | <https://www.softwareadvice.co.uk/software/533516/Complyr> |
| en-IE | <https://www.softwareadvice.ie/software/533516/Complyr> |
| en-NZ | <https://www.softwareadvice.co.nz/software/533516/Complyr> |

-----

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