---
description: Review of Helpmate Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Helpmate | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [Helpmate](/software/532787/Helpmate)

# Helpmate

Canonical: https://www.softwareadvice.co.nz/software/532787/Helpmate

> Helpmate is an AI chatbot plugin for WooCommerce that helps e-commerce businesses of any size manage customer support directly from their online store. The software is cloud-based and installs as a WordPress plugin, requiring no coding to set up. Core features include automated responses to common customer questions, order status lookups, and product recommendations based on shopper behavior. Store owners can customize the chatbot's responses and conversation flows through a simple dashboard. The plugin handles customer inquiries around the clock without requiring staff to be online, which helps reduce response times and support workload. Businesses can also review chat transcripts and performance reports to identify common issues and improve their support process. Helpmate suits small to mid-sized online retailers looking to automate repetitive support tasks. Support is available via email and an online knowledge base.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: RhapsodyPlugins

## Commercial Context

- **Starting Price**: US$199.00
- **Pricing model**: Flat Rate (Free version available)
- **Pricing Details**: Helpmate offers three yearly plans and two lifetime plans. Pricing values are available in US dollars ($).
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Bangla, Chinese, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese
- **Available Countries**: Bangladesh

## Features

- AI Copilot
- Chatbot
- Customer Communication
- Knowledge Base Management
- Live Chat
- Support Ticket Management
- Third-Party Integrations
- Website Integration

## Integrations (1 total)

- Google Analytics

## Support Options

- Email/Help Desk
- Knowledge Base

## Category

- [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software)
- [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1789 reviews)
2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4094 reviews)
3. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews)
4. [Zoho Desk](https://www.softwareadvice.co.nz/software/393877/zoho-desk) — 4.5/5 (2216 reviews)
5. [Wati](https://www.softwareadvice.co.nz/software/430256/wati) — 4.6/5 (207 reviews)

## Reviews

### "Practical, feature-rich AI chatbot for WooCommerce" — 5.0/5

> **Kazi Shafriad** | *31 October 2025* | Architecture & Planning | Recommendation rating: 10.0/10
> 
> **Pros**: AI chatbot + knowledgebase that handles FAQs 24/7.  Product suggestions in chat and image-based product search (very helpful for retail). Order tracking and abandoned-cart recovery are built in (reduces support load). Useful sales features: smart coupon delivery and live sales notifications to increase conversions. View and edit trained data/chat history, great for controlling answers and improving accuracy.
> 
> **Cons**: Some advanced features (order tracking by ID, image search, abandoned cart recovery) are Pro-only; you’ll need to upgrade for the full suite. Initial configuration (adding FAQs/training data) takes a bit of time to get optimal responses, but that’s normal for any knowledgebase-driven bot. UI could be slightly more streamlined for first-time users.
> 
> Helpmate gives customers instant answers, product suggestions, and order tracking while boosting conversions with smart coupon delivery and live sales notifications. Easy to set up and very useful for WooCommerce stores.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/532787/Helpmate)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/532787-Helpmate/> |
| en-AU | <https://www.softwareadvice.com.au/software/532787/Helpmate> |
| en-GB | <https://www.softwareadvice.co.uk/software/532787/Helpmate> |
| en-IE | <https://www.softwareadvice.ie/software/532787/Helpmate> |
| en-NZ | <https://www.softwareadvice.co.nz/software/532787/Helpmate> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Software Advice helps businesses in New Zealand find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.nz","url":"https://www.softwareadvice.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.co.nz/#organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"Helpmate","description":"Helpmate is an AI chatbot plugin for WooCommerce that helps e-commerce businesses of any size manage customer support directly from their online store. The software is cloud-based and installs as a WordPress plugin, requiring no coding to set up. Core features include automated responses to common customer questions, order status lookups, and product recommendations based on shopper behavior. Store owners can customize the chatbot's responses and conversation flows through a simple dashboard. The plugin handles customer inquiries around the clock without requiring staff to be online, which helps reduce response times and support workload. Businesses can also review chat transcripts and performance reports to identify common issues and improve their support process. Helpmate suits small to mid-sized online retailers looking to automate repetitive support tasks. Support is available via email and an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b199e5f5-d94b-4dba-ac95-3acd800496c7.jpeg","url":"https://www.softwareadvice.co.nz/software/532787/Helpmate","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/532787/Helpmate#software","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1,"ratingValue":5.0},"offers":{"price":"199","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","@id":"https://www.softwareadvice.co.nz/software/532787/Helpmate#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Support Software","position":2,"item":"/directory/4658/customer-support/software","@type":"ListItem"},{"name":"Helpmate","position":3,"item":"/software/532787/Helpmate","@type":"ListItem"}]}]}
</script>