---
description: Review of OnScript Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: OnScript | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/4478/quality-assurance/software) > [OnScript](/software/531887/OnScript)

# OnScript

Canonical: https://www.softwareadvice.co.nz/software/531887/OnScript

> OnScript is a strategic platform designed to solve problems by giving businesses complete visibility into every customer conversation. The AI-powered platform analyzes every call to provide a clear roadmap for improvement. It identifies the specific agent behaviors that drive positive outcomes and pinpoints areas for targeted coaching. By providing agents with instant, data-driven feedback after each call, it accelerates skill development, boost performance, and improve the job satisfaction that leads to lower attrition.&#10;&#10;The platform automatically monitors interactions for script adherence and can be configured for industry-specific regulations, including HIPAA standards and the redaction of sensitive customer data (PII).
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: OnScript

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: OnScript Pricing: Your Partnership for Rapid ROI&#10;&#10;We believe buying enterprise AI software is often slow, risky, and confusing. Our goal is to be the exact opposite. Our pricing philosophy and onboarding process are designed to make your decision easy and to deliver measurable value faster than you thought possible.&#10;&#10;A Better AI, A Better Partnership&#10;&#10;Our philosophy starts with a better model. We don't use old-school speech-to-text and simple keyword alerts. Our platform is powered by a true Large Language Model (LLM) to deliver deep, actionable insights—not just keyword spotting.&#10;&#10;Because our product is a true partner, our pricing is one, too.&#10;&#10;Unlike rigid per-seat models that penalize you for growth, our usage-based pricing is a true partnership. This model is a direct reflection of our philosophy:&#10;&#10;Your Whole Team is Included: All our plans include unlimited seats. We want you to empower every manager and agent to improve, fostering a culture of coaching without the fear of extra license fees.&#10;&#10;You're in Control: You decide which calls to analyze—from new agents to specific campaigns—putting you in complete command of your budget and your strategy.&#10;&#10;The OnScript "Speed to Value" Onboarding Program&#10;&#10;This is our commitment to you. We don't just give you software; we deliver a white-glove onboarding experience designed to take you from kickoff to seeing tangible results in weeks, not months. This entire program is included with your plan at no extra cost.&#10;&#10;The Free, No-Obligation Pilot&#10;Before you commit, we prove our value. We will run a pilot program using your own call recordings so you can see the accuracy and insights OnScript delivers on your own data. The results are real, relevant, and give you the confidence you need to move forward.&#10;&#10;Your Dedicated Account Manager&#10;From day one, you are assigned a dedicated Account Manager who acts as your strategic partner. They are your single point of C-level contact, responsible for managing your entire onboarding journey and ensuring your long-term success.&#10;&#10;We Do the Heavy Lifting&#10;Our team works hand-in-hand with you to do the initial setup. We help build and calibrate your first set of custom scorecards based on your unique business goals, ensuring the platform is ready to deliver meaningful insights from the moment you go live.&#10;&#10;Comprehensive Team Training&#10;We provide full training for your entire team—from administrators to agents—to ensure high adoption rates and immediate value.&#10;&#10;Our Commitment: No Fees, No Lock-In&#10;&#10;No Long-Term Contracts.&#10;We earn your business, not lock you into it. We start with an initial 6-month commitment to ensure you see massive value. After that, you're on a simple month-to-month plan. We earn your business every single month.&#10;&#10;Zero Fees. Period.&#10;Our pricing is transparent. We have no setup fees, no implementation fees, no storage fees, and no hidden fees.&#10;&#10;All Future Updates Included.&#10;We are constantly innovating. You get access to all new platform features and AI model updates without ever facing a surprise upsell.&#10;&#10;Your success is our success. That's our commitment.
- **Target Audience**: 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, India, Ireland, Mexico, New Zealand, Philippines, South Africa, United Kingdom, United States

## Features

- AI/Machine Learning
- Activity Dashboard
- Agent Interface
- Call Monitoring
- Call Recording
- Customer Experience Management
- Employee Coaching Tools
- Feedback Management
- Interaction Tracking
- KPI Monitoring
- Multiple Scoring Models
- Process/Workflow Automation
- Quality Management
- Reporting/Analytics
- Sentiment Analysis
- Third-Party Integrations

## Integrations (33 total)

- 8x8 Contact Center
- Aircall
- Amazon Connect
- Amazon S3
- Asana
- Avaya UCaaS
- BambooHR
- CallRail
- CallShaper
- CallTools
- Convoso
- Five9
- GENESYS
- Mailchimp
- Nice in Cloud

... and 18 more integrations

## Support Options

- Email/Help Desk
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Quality Assurance Software](https://www.softwareadvice.co.nz/directory/4478/quality-assurance/software)

## Alternatives

1. [Leaptree Optimize](https://www.softwareadvice.co.nz/software/527339/Leaptree-Optimize) — 4.8/5 (12 reviews)
2. [Playvox](https://www.softwareadvice.co.nz/software/214699/playvox) — 4.8/5 (109 reviews)
3. [VQ Online](https://www.softwareadvice.co.nz/software/380263/vq-online) — 4.7/5 (18 reviews)
4. [Medallia Agent Connect](https://www.softwareadvice.co.nz/software/219604/stella-connect) — 4.9/5 (18 reviews)
5. [NiCE CXone](https://www.softwareadvice.co.nz/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/531887/OnScript)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/531887-OnScript/> |
| en-AU | <https://www.softwareadvice.com.au/software/531887/OnScript> |
| en-GB | <https://www.softwareadvice.co.uk/software/531887/OnScript> |
| en-IE | <https://www.softwareadvice.ie/software/531887/OnScript> |
| en-NZ | <https://www.softwareadvice.co.nz/software/531887/OnScript> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Software Advice helps businesses in New Zealand find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.nz","url":"https://www.softwareadvice.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.co.nz/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"OnScript","description":"OnScript is a strategic platform designed to solve problems by giving businesses complete visibility into every customer conversation. The AI-powered platform analyzes every call to provide a clear roadmap for improvement. It identifies the specific agent behaviors that drive positive outcomes and pinpoints areas for targeted coaching. By providing agents with instant, data-driven feedback after each call, it accelerates skill development, boost performance, and improve the job satisfaction that leads to lower attrition.\n\nThe platform automatically monitors interactions for script adherence and can be configured for industry-specific regulations, including HIPAA standards and the redaction of sensitive customer data (PII).","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/365256c0-c2b7-45d7-87d5-cd5099f2a794.jpeg","url":"https://www.softwareadvice.co.nz/software/531887/OnScript","@id":"https://www.softwareadvice.co.nz/software/531887/OnScript#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.co.nz/software/531887/OnScript#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Quality Assurance Software","position":2,"item":"/directory/4478/quality-assurance/software","@type":"ListItem"},{"name":"OnScript","position":3,"item":"/software/531887/OnScript","@type":"ListItem"}]}]}
</script>