---
description: Review of Yellow Tokens Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Yellow Tokens | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [Yellow Tokens](/software/531528/Yellow-Tokens)

# Yellow Tokens

Canonical: https://www.softwareadvice.co.nz/software/531528/Yellow-Tokens

> Yellow Tokens is a cloud-based customer feedback and competitor monitoring platform tailored for B2C companies seeking to transform insights into measurable business results. Unlike traditional tools that merely collect comments, Yellow Tokens empowers organizations to analyze feedback from multiple channels, identify key themes, and generate actionable improvement plans.

Designed for industries such as retail, restaurants, hospitality, telecom, banking, healthcare, and education, Yellow Tokens is particularly valuable for customer experience leaders, marketing and operations teams, and business owners or consultants aiming to benchmark their brand against competitors. The platform consolidates feedback from diverse sources—including social media (Facebook, Instagram, TikTok, X/Twitter, YouTube), online reviews (Google Maps, TripAdvisor), and marketplaces (Amazon product pages)—as well as competitor brands, enabling comprehensive benchmarking and industry comparison.

Yellow Tokens leverages AI-powered analytics to turn raw feedback into structured insights through sentiment and thematic analysis, CSAT and NPS dashboards, heatmaps, and automated SWOT analysis. Beyond analysis, it delivers weekly action plans with short-term tactical recommendations based on the latest customer feedback, ensuring that insights translate into meaningful results.

Key benefits include unified monitoring of both your brand and competitors, automated data-driven insights, multi-language support (English, Portuguese, Spanish), robust team collaboration features, and flexible scalability—supporting companies, stores, products, projects, and users. The platform is accessible from any modern browser, with support available via in-app chat for registered users and a support form on the official website.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Yellow Tokens

## Commercial Context

- **Starting Price**: US$22.00
- **Pricing model**: Usage Based (Free version available)
- **Pricing Details**: Yellow Tokens offers flexible, usage-based pricing. Customers select the number of monitored assets (companies, establishments, products), projects, and users they want to include. Pricing starts at $22/month for one project and two companies, and scales up to 1,000 of each type of asset. A free plan is available for evaluation, and a free trial is also offered through the signup process.
- **Target Audience**: 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Portuguese, Spanish
- **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Croatia, Denmark, Ecuador, Estonia, Finland, France, Germany, Greece, Hong Kong SAR China, Iceland, India, Ireland and 18 more

## Features

- Access Controls/Permissions
- Alerts/Notifications
- Collaboration Tools
- Dashboard
- Data Visualisation
- Feedback Management
- Multi-Channel Data Collection
- Multi-Language
- Negative Feedback Management
- Reporting/Analytics
- Sentiment Analysis
- Social Media Integration
- Text Analysis
- Trend Analysis

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software)

## Alternatives

1. [SurveyMonkey](https://www.softwareadvice.co.nz/software/157864/surveymonkey) — 4.6/5 (10455 reviews)
2. [Trustpilot](https://www.softwareadvice.co.nz/software/364802/trustpilot) — 4.5/5 (1204 reviews)
3. [Broadly](https://www.softwareadvice.co.nz/software/336003/broadly) — 4.8/5 (336 reviews)
4. [Experience.com](https://www.softwareadvice.co.nz/software/113604/xmp) — 4.7/5 (89 reviews)
5. [Jotform](https://www.softwareadvice.co.nz/software/433821/jotform) — 4.7/5 (2885 reviews)

## Reviews

### "Strong tool for tracking feedback across multiple stores, with room to improve alerts and exports" — 5.0/5

> **Carolina** | *19 December 2025* | Automotive | Recommendation rating: 9.0/10
> 
> **Pros**: Being able to see customer comments from different social networks all in one place was very helpful, especially when managing feedback across multiple stores and brands.
> 
> **Cons**: It would be helpful if the platform sent alerts when satisfaction levels drop or spike unexpectedly.
> 
> The experience was generally positive. I was able to add links for multiple stores and companies, and the tool does a good job surfacing common topics and recurring issues in customer feedback. That said, I couldn’t export the topic summaries, and the lack of automated alerts is a limitation.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/531528/Yellow-Tokens)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/531528-Yellow-Tokens/> |
| en-AU | <https://www.softwareadvice.com.au/software/531528/Yellow-Tokens> |
| en-GB | <https://www.softwareadvice.co.uk/software/531528/Yellow-Tokens> |
| en-IE | <https://www.softwareadvice.ie/software/531528/Yellow-Tokens> |
| en-NZ | <https://www.softwareadvice.co.nz/software/531528/Yellow-Tokens> |

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