--- description: Review of Vigilis Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Vigilis | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Telecom Expense Management Software](/directory/4541/telecom-expense-management/software) > [Vigilis](/software/531202/Vigilis) # Vigilis Canonical: https://www.softwareadvice.co.nz/software/531202/Vigilis > Vigilis is a telecom optimization platform designed to help organizations manage telecommunications expenses and operations. It is used by industries such as healthcare, manufacturing, and financial services that operate multi-site telecom infrastructures. The platform focuses on improving visibility and control over carrier relationships while addressing cost management. The platform includes five integrated modules that handle various aspects of telecom management. Bandwidth Management adjusts internet circuit speeds based on demand, reducing speeds during off-hours and restoring them during business hours. Expense Management uses AI to review invoice line items, identifying discrepancies such as overcharges, rate increases, and unused services. Contract Management monitors telecom agreements and highlights renewal notice periods to prevent automatic renewals. RFP Management supports competitive sourcing processes, from defining requirements to selecting vendors. A unified dashboard consolidates information on lines, circuits, bills, and contracts across multiple carriers into one interface. The platform automates data collection from carrier portals to streamline billing and service management. It eliminates the need for manual data entry and spreadsheet tracking. Organizations can activate specific modules based on their operational needs and expand functionality as requirements change. > > Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 1 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Vigilis - **Location**: Atlanta, US - **Founded**: 2021 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: Vigilis is priced as a flat monthly subscription. Five plans map to how much you spend on telecom each month, so the plan that fits is determined by the size of the estate being managed rather than by seat count, circuit count, or invoice volume. A customer at $16,000 in monthly telecom spend and a customer at $48,000 both pay the same Growth rate. There is no per-user license, no per-invoice processing charge, and no percentage-of-savings model. That last point matters for comparison. Much of the telecom expense management market prices on contingency, taking a share of whatever savings gets found. Vigilis does not. The subscription is a known, budgetable number, and savings recovered on your behalf stay with you in full. Plan Structure Essentials, $82/mo annual or $99/mo monthly. Self-serve software with no managed team. AI bill auditing, overcharge detection, overspend alerts, monthly reports, and email support with 48-hour response. Available to organizations of any size. Includes a 14-day free trial, no credit card required. Starter, $374/mo annual or $449/mo monthly. Built for under $15,000 in monthly telecom spend. Adds the managed operations team, plus bandwidth, expense, and contract management, scheduled reports, department cost tracking, and email and chat support with 24-hour response. Growth, $791/mo annual or $949/mo monthly. Built for $15,000 to $50,000 in monthly spend. Everything in Starter plus MACD/MACE execution, Slack and Teams alerts, phone support with 8-hour response, twice-yearly business reviews, and dedicated onboarding. Professional, $1,583/mo annual or $1,899/mo monthly. Built for $50,000 to $150,000 in monthly spend. Everything in Growth plus RFP management, spend trending and budgets, read-only API access, priority support with 4-hour response, and quarterly business reviews. Enterprise, custom pricing. Built for $150,000+ in monthly spend. Everything in Professional plus full API access, SSO, a dedicated account manager, 24/7 phone support with 1-hour response, and monthly business reviews. What the Subscription Covers Every managed plan includes both the platform and the people who operate it. Project management for initial implementation, project coordination for ongoing maintenance work, expense analysis, and customer success are covered by the subscription fee with no hourly billing and no cap on tickets, moves, adds, changes, or disconnects. Buyers evaluating Vigilis against a software-only TEM tool should price the internal headcount that tool assumes you already have. Buyers evaluating against a consultancy should compare against blended hourly rates. Two categories fall outside the subscription. Field services beyond the credit stated on your order form, and engineering hours beyond the stated allowance, are billable at the rates in your agreement. Both the field services credit and the engineering allowance apply to sites included at initial onboarding; sites added later are quoted separately. Billing, Terms, and Fees Annual billing runs roughly 17% below monthly, equal to two months free, and waives the implementation fee. Month-to-month plans carry a one-time implementation fee: $500 on Starter, $1,500 on Growth, $3,500 on Professional. Essentials has no implementation fee. Enterprise implementation is quoted with the contract. Bandwidth on Demand is an add-on at $15 per service, per month, available on any plan. It allows circuit capacity to scale to actual demand instead of holding a fixed rate sized for peak. Contract terms, payment method, and invoicing are handled two ways. Self-service signup requires a payment method on file with automatic charge. Customers on a paper agreement can be set up on standard net terms. Choosing a Plan Use monthly telecom spend as the starting filter, then check two things against it. First, site count and rate of change. An organization with modest spend but frequent moves, adds, and disconnects gets more out of Growth than the spend band alone suggests, because MACD execution is where the labor concentrates. Second, whether anyone internally owns telecom today. Essentials assumes you have someone to act on what the software finds. If nobody owns the function, or the person who does owns four other things, the managed plans exist because the software identifying a problem is the easy half. Plans can move up mid-term as spend or scope grows. If your estate sits near a band boundary, or spans multiple entities or countries, request a quote rather than self-selecting, since consolidated pricing across entities is usually the better structure. All prices are USD. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking - Audit Management - Billing for Data - Billing for Voice - Chargeback Tracking - Contract Negotiation - Contract/License Management - Cost Analysis - Cost Tracking - Customer Database - Customisable Reports - Internal Cost Allocation - Inventory Management - Inventory Optimisation - Inventory Tracking ## Integrations (1 total) - Claude ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Telecom Expense Management Software](https://www.softwareadvice.co.nz/directory/4541/telecom-expense-management/software) ## Reviews ### "ISG Nathan" — 5.0/5 > **Nathan** | *8 October 2025* | Industrial Automation | Recommendation rating: 8.0/10 > > **Pros**: Very easy to navigate and understand. Page is clear and gives the information the way it needs to be delivered. > > **Cons**: I have no cons about Vigilis as stated above, Page is clear and gives the information the way it needs to be delivered. > > Great informative tool that is easy to view and comprehensive. Over Great experience with Vigilis Tool. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/531202/Vigilis) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data