---
description: Review of mycomplaints.ai Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: mycomplaints.ai | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [mycomplaints.ai](/software/531178/mycomplaints-ai)

# mycomplaints.ai

Canonical: https://www.softwareadvice.co.nz/software/531178/mycomplaints-ai

> mycomplaints.ai is an AI-enabled complaint management solution that enhances analysis, investigation, root cause identification and resolution of customer complaints. The platform integrates with existing CRM systems including Salesforce, Zendesk, Microsoft Dynamics and other customer service solutions to create a unified workflow. 

mycomplaints.ai features AI functionality that requires human validation at every step, an integrated data warehouse for detailed reporting and regulatory compliance, and industry-specific templates for financial services, utilities and public sector organizations. 

The system operates with enterprise-grade security on AWS infrastructure, offering data isolation and regional hosting options while maintaining strict data protection standards throughout the complaint handling process.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: mycomplaints

## Commercial Context

- **Starting Price**: £5.00
- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Usage based pricing with volume discounts
- **Target Audience**: 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States

## Features

- API
- Audit Trail
- Case Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customisable Branding
- Email Management
- Generative AI
- Reporting/Analytics
- Routing
- Third-Party Integrations
- Workflow Management

## Integrations (7 total)

- AWS Direct Connect
- Genesys Cloud CX
- Google Meet
- Intercom
- Microsoft Teams
- Salesforce Service Cloud
- Zendesk Suite

## Support Options

- Email/Help Desk
- Knowledge Base

## Category

- [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software)

## Alternatives

1. [MasterControl Quality Excellence](https://www.softwareadvice.co.nz/software/142000/mastercontrol) — 4.5/5 (534 reviews)
2. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
3. [HelpDesk](https://www.softwareadvice.co.nz/software/150799/helpdesk) — 4.6/5 (180 reviews)
4. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3425 reviews)
5. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/531178/mycomplaints-ai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/531178-mycomplaints-ai/> |
| en-AU | <https://www.softwareadvice.com.au/software/531178/mycomplaints-ai> |
| en-GB | <https://www.softwareadvice.co.uk/software/531178/mycomplaints-ai> |
| en-IE | <https://www.softwareadvice.ie/software/531178/mycomplaints-ai> |
| en-NZ | <https://www.softwareadvice.co.nz/software/531178/mycomplaints-ai> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Software Advice helps businesses in New Zealand find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.nz","url":"https://www.softwareadvice.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.co.nz/#organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"mycomplaints.ai","description":"mycomplaints.ai is an AI-enabled complaint management solution that enhances analysis, investigation, root cause identification and resolution of customer complaints. The platform integrates with existing CRM systems including Salesforce, Zendesk, Microsoft Dynamics and other customer service solutions to create a unified workflow. \n\nmycomplaints.ai features AI functionality that requires human validation at every step, an integrated data warehouse for detailed reporting and regulatory compliance, and industry-specific templates for financial services, utilities and public sector organizations. \n\nThe system operates with enterprise-grade security on AWS infrastructure, offering data isolation and regional hosting options while maintaining strict data protection standards throughout the complaint handling process.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f87a794f-5e95-4d59-949c-ad1d345c8042.png","url":"https://www.softwareadvice.co.nz/software/531178/mycomplaints-ai","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/531178/mycomplaints-ai#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"offers":{"price":"5","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/499/complaint-management/software","@type":"ListItem"},{"name":"mycomplaints.ai","position":3,"item":"/software/531178/mycomplaints-ai","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.nz/software/531178/mycomplaints-ai#breadcrumblist"}]}
</script>