---
description: Review of Surveywell Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Surveywell | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Survey Software](/directory/4503/survey/software) > [Surveywell](/software/530560/Surveywell)

# Surveywell

Canonical: https://www.softwareadvice.co.nz/software/530560/Surveywell

> Surveywell is a customer satisfaction survey platform designed for eCommerce support teams. It offers customizable CSAT and NPS surveys with advanced workflows and analytics. The platform is designed for online brands using helpdesk systems such as Gorgias and ecommerce platforms such as Shopify. Surveywell helps businesses gather customer feedback across various touchpoints while maintaining brand consistency.

The platform supports multi-channel survey delivery through email, SMS, and social channels such as Instagram, Messenger, and WhatsApp. Users can create surveys with different rating scales, personalize questions, and use dynamic fields for personalization. Surveywell supports multiple languages with translation capabilities and provides instant notifications for survey responses. Automated triggers based on ticket events, content, or agent interactions ensure surveys reach customers at optimal times.

Surveywell offers analytics on customer sentiment and agent performance with filtering and segmentation options. The reporting dashboard displays satisfaction scores, customer sentiment analysis, and agent leaderboards to help teams identify strengths and areas for improvement. Survey results can be integrated back into helpdesk systems for enriched reporting. The platform also enables teams to utilize post-survey actions for re-engaging customers through review requests or social sharing opportunities.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Branzino Software

## Commercial Context

- **Starting Price**: US$70.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Anonymous Feedback
- Customer Segmentation
- Customisable Branding
- Customisable Questions
- Customisable Templates
- Data Analysis Tools
- Data Import/Export
- Data Security
- Email Reminders
- Feedback Management
- Mobile Survey
- Multi-Channel Distribution
- Multi-Language
- Multiple Question Types
- NPS Survey Structure
- Offline Response Collection

## Integrations (3 total)

- Aircall
- Gorgias
- Shopify

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Survey Software](https://www.softwareadvice.co.nz/directory/4503/survey/software)

## Alternatives

1. [UmfrageOnline](https://www.softwareadvice.co.nz/software/449992/Enquetes-Maken) — 4.6/5 (1627 reviews)
2. [Google Forms](https://www.softwareadvice.co.nz/software/179230/google-forms) — 4.7/5 (11432 reviews)
3. [SurveyMonkey](https://www.softwareadvice.co.nz/software/157864/surveymonkey) — 4.6/5 (10455 reviews)
4. [Jotform](https://www.softwareadvice.co.nz/software/433821/jotform) — 4.7/5 (2885 reviews)
5. [SurveyHero](https://www.softwareadvice.co.nz/software/450556/SurveyHero) — 4.7/5 (217 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/530560/Surveywell)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/530560-Surveywell/> |
| en-AU | <https://www.softwareadvice.com.au/software/530560/Surveywell> |
| en-GB | <https://www.softwareadvice.co.uk/software/530560/Surveywell> |
| en-IE | <https://www.softwareadvice.ie/software/530560/Surveywell> |
| en-NZ | <https://www.softwareadvice.co.nz/software/530560/Surveywell> |

-----

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