---
description: Review of Chatpulse Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Chatpulse | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Data Analysis Software](/directory/535/data-analysis/software) > [Chatpulse](/software/530498/Chatpulse)

# Chatpulse

Canonical: https://www.softwareadvice.co.nz/software/530498/Chatpulse

> Chatpulse is a conversational analytics platform designed to analyze interactions from chatbots and voice assistants. It helps identify performance issues and areas for optimization in automated customer conversations. The platform is used by organizations in industries such as technology, banking, retail, and food that manage large volumes of digital interactions.

The system combines quantitative and qualitative analysis through proprietary software, large language models, neural networks, and machine learning classifiers. It processes extensive conversation data to detect issues such as misrouted queries, fallback triggers, customer drop-offs, and escalation routing problems. It allows users to explore trends and investigate individual message exchanges to identify root causes, measure problem frequency, and evaluate the impact of changes. Automated issue detection highlights problems such as translation errors, handover loops, and semantic misrecognition based on message patterns.

The platform supports multiple team roles, including developers, designers, operations staff, and customer success teams. It is designed to handle large-scale data volumes and complies with GDPR and EU AI Act requirements, including automatic redaction of personally identifiable information. Data can be imported from conversational AI platforms or spreadsheets without additional plug-ins. Analytics can be tailored to align with specific business objectives and track relevant metrics.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: The CAI Company

## Commercial Context

- **Starting Price**: US$2,200.00
- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Chatpulse price is based on a monthly fee determined by the number of conversations analysed by Chatpulse every month.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Ireland, New Zealand, United Kingdom, United States

## Features

- API
- Dashboard
- Data Discovery
- Data Visualisation
- Multiple Data Sources
- Natural Language Search
- Performance Metrics
- Reporting/Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Data Analysis Software](https://www.softwareadvice.co.nz/directory/535/data-analysis/software)

## Alternatives

1. [Microsoft Power BI](https://www.softwareadvice.co.nz/software/23530/microsoft-power-bi) — 4.6/5 (1879 reviews)
2. [Google Analytics 360](https://www.softwareadvice.co.nz/software/137155/google-analytics) — 4.7/5 (8091 reviews)
3. [wetracked.io](https://www.softwareadvice.co.nz/software/527124/wetracked-io) — 5.0/5 (197 reviews)
4. [Tableau](https://www.softwareadvice.co.nz/software/1940/tableau) — 4.6/5 (2351 reviews)
5. [Zoho Analytics](https://www.softwareadvice.co.nz/software/393551/zoho-analytics) — 4.4/5 (360 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/530498/Chatpulse)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/530498-Chatpulse/> |
| en-AU | <https://www.softwareadvice.com.au/software/530498/Chatpulse> |
| en-GB | <https://www.softwareadvice.co.uk/software/530498/Chatpulse> |
| en-IE | <https://www.softwareadvice.ie/software/530498/Chatpulse> |
| en-NZ | <https://www.softwareadvice.co.nz/software/530498/Chatpulse> |

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