--- description: Review of Zaapi Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zaapi | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/1556/ucaas/software) > [Zaapi](/software/530238/Zaapi) # Zaapi Canonical: https://www.softwareadvice.co.nz/software/530238/Zaapi Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/530238/Zaapi?page=2) > Zaapi — an AI-first omnichannel customer messaging platform. Zaapi is a software product that centralizes customer conversations from messaging apps and marketplace chat systems into a single workspace and provides tools to automate, route, and enrich those conversations with order and customer data. The product operates in the “Customer Messaging / Live Chat Software” and “Conversational Commerce” categories and is designed for eCommerce and retail teams that need to manage high chat volumes across multiple sales channels. Typical capabilities and how they are used: Unified Inbox: Aggregates messages from WhatsApp, Facebook, Instagram, LINE, Shopee, Lazada, TikTok Shop, Shopify, and website live chat so agents can read and reply from one interface. AI Agent: Uses merchant-provided FAQs, help-center content, and historical chats to automate replies, triage intents, and escalate to humans when needed. Flow Builder (no-code automation): Visual blocks for triggers, conditions, and actions to build routing, follow-ups, and multi-step customer journeys without programming. Customer \& Order Context (Shopify integration): Syncs Shopify customers, products, and orders in real time so agents can view order history, fulfillment and payment status, amount spent, and send product links directly in chat. Team Collaboration \& Operations: Assignments, internal notes, labels, saved filters, and performance analytics to coordinate multi-agent teams. Common use cases: Pre-purchase product Q\&A and upsell recommendations using live product catalog lookup. Post-purchase notifications and automation (order confirmations, shipping updates, review requests) delivered through customers’ preferred chat apps. Automated order-status checks and refund updates that reduce manual agent work. Lead qualification and CRM sync for handoffs to sales teams. Product setup and scope notes: Shopify connectivity requires admin-level permissions to install the Zaapi app; contacts are auto-linked by email/phone with options for manual linking or creating new Shopify customers within Zaapi. Multiple Shopify stores can be connected and mapped to distinct messaging channels to maintain brand-store consistency. Target audience: Shopify merchants, D2C brands, marketplace sellers, and support teams that require omnichannel chat consolidation, automation, and real-time order context to scale customer service workflows. > > Verdict: Rated **5.0/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 9 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zaapi ## Commercial Context - **Starting Price**: US$59.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Zaapi offers flexible monthly pricing designed for growing eCommerce and online sales teams. Plans start at $59 per month and scale based on feature access and team needs. All plans include: A 7-day free trial with no credit card required Unlimited channel integrations Unlimited conversations Access to AI-powered chat automation Each plan includes a set number of agent seats, with the option to add more seats at an additional monthly cost. Higher-tier plans unlock advanced automation, analytics, and integrations such as Shopify and HubSpot. Businesses can upgrade, downgrade, or cancel their plan at any time. (≈ 650 characters — well under the 5,000 limit) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Thai - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI Copilot - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Chat/Messaging - Contact Management - Generative AI - Interaction Tracking - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - Real-Time Reporting - Reporting & Statistics - SSL Security - Third-Party Integrations ## Integrations (8 total) - Gmail - HubSpot CRM - Instagram - Lazada - Messenger - Shopify - TikTok - WhatsApp ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software) ## Alternatives 1. 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Assignment, tagging, and reporting features make it easy to manage workload across a growing team. Setup was straightforward, and the support team is responsive and solution-oriented. > > **Cons**: Some areas (e.g., email attribution and edge-case routing logic) could benefit from clearer visibility and more granular controls. Minor UI refinements would further improve efficiency for high-volume teams. But the team is responsive and open to improvements and are currently working on them as we speak. > > Overall, Zaapi has streamlined our multi-channel customer communication and improved operational clarity. It’s a reliable, scalable platform that supports automation without sacrificing human oversight and strong support team. Good value for teams managing complex support workflows. ----- ### "As a CS Rep, Zaapi is my favourite CS tool yet" — 5.0/5 > **Justina** | *13 March 2026* | Luxury Goods & Jewelry | Recommendation rating: 10.0/10 > > **Pros**: I’ve been a Customer Experience Rep for a number of years and have used a bunch of tools like Zendesk, Gorgias and Sleekflow over the years. While I suppose they all have their strengths and weaknesses, I’ve really loved the user experience of Zaapi the best, which is really smooth and intuitive. It also comes with all the features that I value as a CX rep including Quick Replies, CRM integration (Shopify in this case), case notes, internal collaboration tools, filtered inboxes, a nice mobile app etc… so I really couldn’t ask for more. Would warmly recommend\! > > **Cons**: Nothing much to dislike at the moment. While it's still a new product, I believe there will be more features and integration to be introduced in the future. > > As a CX Rep, which involves both support and sales, I need to field new enquiries all day from a number of different channels as well as send follow-ups to clients for both aftersales and pre-sales. Doing that in email, WhatsApp etc… directly can get really confusing, but with Zaapi I’ve got everything well-organised in one place, which makes my job infinitely easier. ----- ### "Positive experience on Zaapi’s Usability and AI Support" — 5.0/5 > **Yi Jia** | *21 April 2026* | Retail | Recommendation rating: 7.0/10 > > **Pros**: Zaapi is very easy to use, especially for beginners. The AI function is a big plus for us and saves a lot of time by handling the first layer of customer replies in the funnel. It helps streamline communication and improves response efficiency. > > **Cons**: There were minor integration issues, but the team was responsive and quick to provide solutions. While the AI helps with first-layer responses, it still requires monitoring to ensure tone accuracy and proper handling of more complex customer queries. We are still in the learning phase, so we expect performance and efficiency to improve as we become more familiar with the system. > > Overall, our experience with Zaapi has been great. We look forward to further improving our performance and efficiency as we continue to explore and optimise the platform. ----- ### "A Beginner-Friendly All-in-One App" — 5.0/5 > **Nuwairah** | *26 December 2025* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: I was looking for an app that could integrate all my social media and marketplace channels, and Zaapi turned out to be the perfect solution. It’s beginner-friendly and makes using AI feel seamless and easy. > > **Cons**: I actually wish it could support social media chats and comment management as well, as this would make it a more complete all-in-one solution for businesses managing multiple platforms. > > Overall, the app works well and is easy to use. The support team is responsive, helpful, and always willing to guide, which makes the onboarding and daily usage much smoother. ----- ### "I love Zaapi" — 5.0/5 > **Mika** | *21 April 2026* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Zaapi is great for managing customer conversations across platforms in one place, especially for businesses using messaging apps heavily. It helps automate replies, organize chats efficiently, and improve response time, which is useful for scaling customer support and sales. > > **Cons**: The platform can feel overwhelming at first due to its many features, and setup may take time if you’re not familiar with automation tools. Pricing can also be a concern for smaller teams, and some advanced features may require a learning curve to fully utilize. > > Super helpful with our daily ecommerce tasks, our account manager is also very responsive and helpful with our inquiries ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/530238/Zaapi?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/530238/Zaapi) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data