--- description: Review of Zaapi Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zaapi | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/1556/ucaas/software) > [Zaapi](/software/530238/Zaapi) # Zaapi Canonical: https://www.softwareadvice.co.nz/software/530238/Zaapi Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/530238/Zaapi?page=2) > Zaapi is an omnichannel customer communication platform that helps e-commerce, retail, marketing, and customer support teams manage conversations across multiple messaging channels from one place. Small and mid-sized businesses looking to centralize customer interactions will find Zaapi well-suited to their needs. The software is cloud-based, so no installation is required. Core features include a unified inbox that consolidates messages from various channels, team collaboration tools for assigning and managing conversations, and contact management for tracking customer history. These features help businesses respond faster and keep communication organized across departments. Support is available via email, live chat, and a knowledge base. > > Verdict: Rated **5.0/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 11 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zaapi ## Commercial Context - **Starting Price**: US$59.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Zaapi offers flexible monthly pricing designed for growing eCommerce and online sales teams. Plans start at $59 per month and scale based on feature access and team needs. All plans include: A 7-day free trial with no credit card required Unlimited channel integrations Unlimited conversations Access to AI-powered chat automation Each plan includes a set number of agent seats, with the option to add more seats at an additional monthly cost. Higher-tier plans unlock advanced automation, analytics, and integrations such as Shopify and HubSpot. Businesses can upgrade, downgrade, or cancel their plan at any time. (≈ 650 characters — well under the 5,000 limit) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Thai - **Available Countries**: Malaysia, Philippines, Singapore, Thailand ## Features - AI Copilot - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Chat/Messaging - Contact Management - Generative AI - Interaction Tracking - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - Real-Time Reporting - Reporting & Statistics - SSL Security - Third-Party Integrations ## Integrations (6 total) - Facebook - Instagram for Business - SellerCenter - Shopify - WhatsApp API - WhatsApp Business Platform ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software) ## Related Categories - [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [AI Sales Assistant Software](https://www.softwareadvice.co.nz/directory/4614/ai-sales-assistant/software) - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) - [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software) ## Alternatives 1. [Wildix](https://www.softwareadvice.co.nz/software/208756/wildix) — 4.7/5 (209 reviews) 2. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24219 reviews) 3. [Microsoft Teams](https://www.softwareadvice.co.nz/software/397766/microsoft-teams) — 4.5/5 (11166 reviews) 4. [Zoom Workplace](https://www.softwareadvice.co.nz/software/101384/zoom) — 4.6/5 (14687 reviews) 5. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1789 reviews) ## Reviews ### "Scalable, Multi-Channel Support Platform with Strong Automation Capabilities" — 5.0/5 > **Hilary** | *2 March 2026* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Zaapi centralises WhatsApp, Instagram, email, and live chat into one clean interface, which significantly improves team visibility and response time. The automation and flow builder are powerful yet intuitive, allowing us to create structured workflows for common queries (recommendations, order support, sizing). Assignment, tagging, and reporting features make it easy to manage workload across a growing team. Setup was straightforward, and the support team is responsive and solution-oriented. > > **Cons**: Some areas (e.g., email attribution and edge-case routing logic) could benefit from clearer visibility and more granular controls. Minor UI refinements would further improve efficiency for high-volume teams. But the team is responsive and open to improvements and are currently working on them as we speak. > > Overall, Zaapi has streamlined our multi-channel customer communication and improved operational clarity. It’s a reliable, scalable platform that supports automation without sacrificing human oversight and strong support team. Good value for teams managing complex support workflows. ----- ### "As a CS Rep, Zaapi is my favourite CS tool yet" — 5.0/5 > **Justina** | *13 March 2026* | Luxury Goods & Jewelry | Recommendation rating: 10.0/10 > > **Pros**: I’ve been a Customer Experience Rep for a number of years and have used a bunch of tools like Zendesk, Gorgias and Sleekflow over the years. While I suppose they all have their strengths and weaknesses, I’ve really loved the user experience of Zaapi the best, which is really smooth and intuitive. It also comes with all the features that I value as a CX rep including Quick Replies, CRM integration (Shopify in this case), case notes, internal collaboration tools, filtered inboxes, a nice mobile app etc… so I really couldn’t ask for more. Would warmly recommend\! > > **Cons**: Nothing much to dislike at the moment. While it's still a new product, I believe there will be more features and integration to be introduced in the future. > > As a CX Rep, which involves both support and sales, I need to field new enquiries all day from a number of different channels as well as send follow-ups to clients for both aftersales and pre-sales. Doing that in email, WhatsApp etc… directly can get really confusing, but with Zaapi I’ve got everything well-organised in one place, which makes my job infinitely easier. ----- ### "Positive experience on Zaapi’s Usability and AI Support" — 5.0/5 > **Yi Jia** | *21 April 2026* | Retail | Recommendation rating: 7.0/10 > > **Pros**: Zaapi is very easy to use, especially for beginners. The AI function is a big plus for us and saves a lot of time by handling the first layer of customer replies in the funnel. It helps streamline communication and improves response efficiency. > > **Cons**: There were minor integration issues, but the team was responsive and quick to provide solutions. While the AI helps with first-layer responses, it still requires monitoring to ensure tone accuracy and proper handling of more complex customer queries. We are still in the learning phase, so we expect performance and efficiency to improve as we become more familiar with the system. > > Overall, our experience with Zaapi has been great. We look forward to further improving our performance and efficiency as we continue to explore and optimise the platform. ----- ### "Ease of integration and going live for our ecommerce brand in SEA" — 5.0/5 > **Dynn** | *27 August 2026* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Ease of integration and going live for our ecommerce brand in SEA. Most of the repetitive customer service stuff is done quickly. > > **Cons**: None as of the moment. We are happy on its use. Maybe tone down the price a little bit for specific countries that are not doing well economy wise. ----- ### "Zaapi - Omni Channel Platform for eCommerce Sellers" — 5.0/5 > **Jerry** | *19 June 2026* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: The platform integrates with popular e-commerce and social media channels across Southeast Asia, allowing us to manage and respond to customer enquiries from one unified inbox. The AI agent is easy to train and set up, while the account manager and support team are responsive and quick to resolve issues. > > **Cons**: The platform currently lacks conversation analytics, which would help us identify common customer questions, recurring issues, and areas where support can be improved. > > Overall, the experience has been a solid 9/10. I would highly recommend it to sellers managing multiple platforms. The system is easy to use, has a modern UI, and is supported by a responsive team. It is also encouraging to see new features being added regularly. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/530238/Zaapi?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/530238/Zaapi) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data