---
description: Review of eGain AI Agent Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: eGain AI Agent | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/4360/artificial-intelligence/software) > [eGain AI Agent](/software/530087/eGain-AI-Agent)

# eGain AI Agent

Canonical: https://www.softwareadvice.co.nz/software/530087/eGain-AI-Agent

> eGain AI Agent is a next-generation virtual assistant designed for service leaders who want to deliver fast, intelligent, and safe customer support, without adding more headcount. Tailored for customer service, contact center, and digital transformation teams, eGain AI Agent combines generative AI with enterprise-grade knowledge management to provide meaningful, context-aware help across digital and voice channels.

Whether you're a customer experience (CX) manager in a fast-scaling SaaS company or an IT service delivery lead in a regulated industry like banking or healthcare, eGain AI Agent helps you automate service without sacrificing accuracy, control, or compliance.

Ideal for:
- Mid-to-large enterprises with high customer interaction volume
- Contact center and customer support leaders looking to reduce call deflection and agent burden
- Organizations in regulated industries such as financial services, telecom, healthcare, insurance and public sector
- IT and CX leaders aiming to modernize support with explainable, secure AI

Features of eGain AI Agent include:
- Unlike generic chatbots, eGain AI Agent combines generative AI with your organization's approved knowledge base, ensuring accurate, explainable, and brand-aligned responses.
- Empower customers to self-serve and agents to assist faster using visual workflows and decision automation. eGain helps simplify everything from troubleshooting to compliance-driven tasks.
- Meet your customers where they are, whether that’s chat, voice, SMS, WhatsApp, or other messaging platforms. eGain AI Agent delivers consistent answers and seamless transitions across channels.
- Business teams can quickly configure the AI Agent to handle FAQs, process guidance, or escalation rules—without heavy IT dependency. Plus, it integrates easily with CRMs, contact center software, and ticketing tools.
- From regulated industries to customer data privacy, eGain provides the tools to track, manage, and govern every AI interaction. Gain full transparency and reduce risk with safe, monitored automation.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: eGain Corporation
- **Founded**: 1997

## Commercial Context

- **Starting Price**: US$50.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Danish, Dutch, English, French, German, Italian, Polish, Portuguese, Spanish, Swedish
- **Available Countries**: Afghanistan, Albania, Andorra, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia & Herzegovina, Brunei, Bulgaria, Cambodia, China, Croatia, Cyprus, Czechia, Denmark and 82 more

## Features

- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Chatbot
- Customer Experience Management
- Customer Support
- Customisable Branding
- Data Extraction
- Data Import/Export
- Document Management
- Drag & Drop
- Generative AI
- Language Detection
- Live Chat
- Machine Learning
- Monitoring

## Integrations (6 total)

- Five9
- GENESYS
- Microsoft Dynamics 365 Business Central tegossuite
- SAP Customer Experience
- Salesforce Platform
- ServiceNow

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software)

## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software)
- [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software)

## Alternatives

1. [ChatGPT](https://www.softwareadvice.co.nz/software/412748/chatgpt) — 4.4/5 (336 reviews)
2. [Chatbase](https://www.softwareadvice.co.nz/software/426065/chatbase) — 4.3/5 (73 reviews)
3. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews)
4. [Botsonic](https://www.softwareadvice.co.nz/software/436579/botsonic) — 4.8/5 (79 reviews)
5. [Wati](https://www.softwareadvice.co.nz/software/430256/wati) — 4.6/5 (202 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/530087/eGain-AI-Agent)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/530087-eGain-AI-Agent/> |
| en-AU | <https://www.softwareadvice.com.au/software/530087/eGain-AI-Agent> |
| en-GB | <https://www.softwareadvice.co.uk/software/530087/eGain-AI-Agent> |
| en-IE | <https://www.softwareadvice.ie/software/530087/eGain-AI-Agent> |
| en-NZ | <https://www.softwareadvice.co.nz/software/530087/eGain-AI-Agent> |

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