QuickBooks Payroll

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About QuickBooks Payroll

QuickBooks Payroll is a technology-enabled HR services platform that offers human resource (HR) and employee management services for small businesses. Serving clients across multiple geographical regions, it helps organizations manage processes for onboarding, compensation calculation, attendance tracking and benefits administration. The HR advisory team provides consultation on topics such as compliance management, hiring best practices, creating job descriptions and more. With its tax penalty protection, QuickBooks Payroll can resolve errors and automatically reimburse penalty charges or interest costs while filing federal or state payroll taxes. Additionally, it offers one-on-one legal guidance on state and federal laws for employee compensation or overtime rules. QuickBooks Payroll supports organizations by providing customizable handbooks to define vacation policies, salary or commission structures and dress code for new hires. Pricing plans for HR software and payroll services are available on a monthly basis.
QuickBooks Payroll Software - Overall payroll costs and payment types are visualized before payroll is submitted
QuickBooks Payroll Software - Payroll employee list
QuickBooks Payroll Software - Payroll Dispersement
QuickBooks Payroll video
QuickBooks Payroll Software - Overall payroll costs and payment types are visualized before payroll is submitted - thumbnail
QuickBooks Payroll Software - Payroll employee list - thumbnail
QuickBooks Payroll Software - Payroll Dispersement - thumbnail

QuickBooks Payroll pricing

QuickBooks Payroll does not have a free version but does offer a free trial. QuickBooks Payroll paid version starts at US$75.00/month.

Starting Price:
US$75.00/month
Free Version:
No
Free trial:
Yes

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QuickBooks Payroll Reviews

Overall rating

4.4
Write a Review!

Feature rating

Value for Money
4.3
Functionality
4.5
Ease of Use
4.4
Customer Support
4.2
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All QuickBooks Payroll Reviews

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900 reviews
Logan
Logan
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

4.0
Reviewed on 15/08/2024

Quickbooks Paytoll

Pretty good payroll processer. It has a lot of customizable options, and is fairly easy to set up and use. Some features are not the best working, and support can often be lacking.

Pros

Mostly easy to use, very customizable and has multiple options for pay types

Cons

Often base overtime pay on the prevailing wage rate instead of the regular OT rate. Sometimes can be "clunky" to enter information

Jack
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 4/12/2024

Straightforward for the most part, could be simpler in some areas

Generally overall a good experience. I no longer use this because I no longer need to manage my own payroll, however because of how simple the platform was in general, and for headline figures, I would use it again.

Pros

Typically it is easier to use than other market leaders. Once you are familiar with the platform it is easy to find what you need, the inclusion of a bookmarking/favourites feature helps with this also.

Cons

On some aspects of Payroll, it seemed to over complicate the process, such as whenever you made changes to an employee, the process could be simplified to be more streamline and also less jargon and more helpful tips and text for functions relating to payroll specifically such as NI rates etc.

Louise
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 19/11/2024

QuickBooks Payroll Should Have Their License Revoked

We have been using QuickBooks online payroll for almost 3 years now. In July of this year, we discovered issues with accrual calculations and syncing errors. Not only has this issue not been fixed 4 months later, but we have now discovered system calculations have been incorrect for some time, shorting our employees of vacation earnings. While their engineers have been working on a fix, they managed to delete our payroll data, which they have not been able to recover. In over 20 years in the financial industry, I have never experienced or heard of anything like this. The most alarming part is that they show little concern or urgency in correcting this issue. They should not be able to sell or operate a malfunctioning financial system and deserve to have their business license revoked. Not only will we be moving to a new system asap, but we will also be reporting them to the Canadian Financial Consumer Agency. Considering QuickBooks is one of the largest accounting systems in the world, it is shocking they can operate such a flawed system. STAY AWAY!!!!

Pros

Absolutely nothing! This system and their constant updates is full or errors.

Cons

Everything! We have uncovered a disaster issue noted in detail below.

Alternatives Considered

Dayforce Powerpay, Wagepoint and Payworks

Reasons for Choosing QuickBooks Payroll

External bookkeeping company recommended it. We later found out there were receiving kick backs to sign up clients.

Reasons for Switching to QuickBooks Payroll

It was recommended by our bookkeeper who we have since let go.
Chris
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 25/10/2024

AVOID at all costs

I had an issue arise in May of 2024. I promptly contacted support and was told it would be fixed. It was not. The problem remained through September of 2024, despite over a dozen conversation I had with their support team. I ultimately canceled my subscription and hired a local payroll company instead.

Pros

QuickBooks Payroll was fine until I needed support. At that point, it was cumbersome and frustrating to deal with agent after agent over multiple tickets and months to address the issue, which was never ultimately resolved.

Cons

Their support is completely lacking. If you need any level of professional service, work with a payroll company directly. I literally spend hours of my time talking and chatting with their support to address what they described as a "software issue" with my account.

Alternatives Considered

Paychex Flex

Reasons for Switching to QuickBooks Payroll

It appeared to be easy to use and similar cost as a local payroll company.
Deborah
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 20/11/2024

QuickBooks Payroll is phenomenal!!!!

Phenomenal experience working with QuickBooks Payroll.

Pros

The ease of use with QuickBooks Payroll is to say the least seamless!!! I absolutely love working with QuickBooks Payroll!!

Cons

QuickBooks Payroll is pretty pricey, but definitely worth every penny!

Stephen
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 15/11/2024

Quality payroll software

Work's seemly with my banking partners effectively reports payroll on a semi monthly basis

Pros

Easy integration with our banking services

Cons

Has limited functionality as compared to the higher cost offerings

Alternatives Considered

BILL Accounts Payable & Receivable

Reasons for Switching to QuickBooks Payroll

Price and quality are fair for what we need
Joelle
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 2/01/2025

Great affordable option

Overall, we have been pleased with the cost, functionality and ease of use. Using Quick Books payroll has allowed for more productivity and reliable, timely financial reports, docs, budgeting, etc.

Pros

QuickBooks Payroll has allowed our financial managment team to pass along tasks, increasing productivity. By freeing up our accounting team, we are able to accomplish more with our time. This is thanks to the ease of of use for this payroll service.

Cons

To reitterate, we find value in the ease of function. Meaning, we are not spending excessive time training our accountants to use our payroll systems.

Shaun
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/12/2024

Def worth using

Like it! Def would recommend as it pretty much becomes your payroll dept

Pros

Ease of access to everything, very well put together and accessible for training

Cons

Multiple logins needed should have more free access to add staff

Chelsea
  • Industry: Oil & Energy
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 13/11/2024

Quickbooks Payroll

Quickbooks Payroll is the best part of Quickbooks Online! We have no problems with it and it is very easy to use!

Pros

Quickbooks Payroll is simple and easy to use!

Cons

We have no complaints about Quickbooks Payroll!

You
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3

4.0
Reviewed on 10/12/2024

Obtuse But Good

Pros

It provides a simple interface for users to use during edit time.

Cons

It was really hard to make changes when exceptions needed to be made

Olugbemi
  • Industry: Investment Management
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 15/07/2024

QuickBooks Payroll: Streamlining Small Business Payroll and Tax Management

My overall experience with QuickBooks Payroll has been positive. The seamless integration with QuickBooks Online, comprehensive tax compliance features, and user-friendly interface have made managing payroll and tax processes efficient. However, the additional cost for full-service payroll and the need to manually handle local tax filing could be less convenient for some users.

Pros

I found QuickBooks Payroll particularly impressive for its seamless integration with QuickBooks Online for accounting, comprehensive tax compliance features, and user-friendly interface for managing payroll and tax processes efficiently.

Cons

While QuickBooks Payroll offers comprehensive features, some users may find the additional cost for full-service payroll and the need to manually handle local tax filing to be less convenient.

Tyran
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 22/08/2024

Fantastic Payroll Software

My overall experience with QuickBooks Payroll has been very positive. Paying my employees correctly and on-time with direct deposit has never been easier.

Pros

I love QuickBooks Payroll's ease of use in paying my employees and automatic tax calculations.

Cons

I don’t have any dislikes for QuickBooks Payroll.

Jess
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 3/08/2024

Quickbooks Payroll

Great. Any issues I’ve had were easily resolved

Pros

Ease of use.
Updates are easy to install
Good customer service

Cons

Sometimes tables aren’t updated for on time
Wish there were more e pay options

Nancy
  • Industry: Fine Art
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
4

5.0
Reviewed on 27/08/2024

Quickbooks Payroll

It took some time to remember to change the pay period, but after a few times of doing payroll under the incorrect pay period I now remember

Pros

Easy to use. Adjusting amounts, adding, editing employees - all done without difficulty

Cons

Always have to change the dates at the top. If the pay period ends on Sunday, when I go in on Monday to complete time, it automatically gives you the current pay period, but I’m entering the time for the pay period that just ended

Hartley
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/06/2024

The best site for payroll and tax help!

Pros

I enjoy everything about QuickBooks online payroll. It sends me reminders each week to complete payroll for the week, helps me keep track of important tax and banking information, and how much will be taken out each week/month for taxes and payroll. My employees also appreciate that they get an email sent as soon as I complete payroll with how much they will be getting paid that week.

Cons

There is not anything yet that I dislike about QuickBooks payroll! My employees and myself appreciate this site. It is laid out great and is very use to access/use.

Gabriel
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 28/08/2024

Quickbooks Payroll

Pros

Quickbooks allows employees to see their paychecks in detail.

Cons

I have no complaints regarding the service Quickbooks offers.

Dawn
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 31/03/2024

Love QuickBooks Payroll!

Pros

The ease of tracking employees time/pay/vacation and taxes all in one place.

Cons

There are really no issues I would say I have with this Program.

Milena
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 9/10/2023

Great and easy

I really like QB Payroll, I have used a few of their options and all work great. It is reliable and easy to use.

Pros

I really like QB Payroll. It is reliable and easy to set up and use.

Cons

The price is a bit much for smaller businesses

Alternatives Considered

Microsoft Excel

Reasons for Switching to QuickBooks Payroll

Great features and reliable product
Igor
  • Industry: Logistics & Supply Chain
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

4.0
Reviewed on 17/10/2024

QuickBooks payroll

Pros

Easy to use and very efficient. Keeps everything organized.

Cons

I never had any bad experiences with quickbooks payroll.

Jessica
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
0

5.0
Reviewed on 15/11/2023

Easy to use but also easy to mess up!

Makes payroll very easy but you do need to know what you are doing.

Pros

I like that everything is filed and copies of all the filings are in one place on your QB file. I also like that they show upcoming due dates.

Cons

Though QB payroll makes it easy to file everything, you need to make sure you set everything up correctly. You have to do some homework on your end to make sure you fully understand all your obligations because some taxes are not handle completely by QB like state unemployment or local taxes.

Tialee
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
3
Customer Support
0

4.0
Reviewed on 30/01/2024

Features and functions

Pros

This platform doesn't limit the amount of persons you can direct pay at once. Also, this provides the deduction of tax and all deductions to be setup and done all at once. This also provides deductions from all states even if it's a remote job.

Cons

The process of completing payroll via platform can be a bit tedious if not tech savy.

Summer
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 26/10/2023

Dixieland Park

Pros

It is convenient to have the option for direct deposit. QB compares the last check to this one. I have the option to keep track of time, but I have only have one employee so I don't use it currently.

Cons

The only thing I don't like is that no matter how many times I set the payroll taxes to be quarterly. They still show up monthly and say that I am late for payment.

Abdlrahman
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
4

4.0
Reviewed on 2/08/2023

"Efficiently Manage payroll With Qucke books payroll

In general I think it is awesome soft and helpful efficiency in specific calculating the wages and salary .

Pros

From my experience I like this soft because the below :- User-friendly interface.- Tax Compliance Made Easy.

Cons

I think you will find some missing where in it such as :- The pricing.- Learning Curve.

Aria
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 19/08/2024

My review of Quickbook

Overall, I would describe it as a pleasant experience because it gets the job done efficiently.

Pros

Very easy to use and beginner-friendly.

Cons

It could be a little overwhelming with all the options

Kimberly
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 21/04/2023

If you want more time to do other tasks - then utilize QB Payroll!

Business owner likes the cost effectiveness and the timely manner in which payroll reporting and taxes are filed on company's behalf. Personally, as the payroll processor, it makes my task time next to nothing to process payroll for the staff. The staff is gracious for the ease of their direct deposits as well as their own portal to retrieve their paystubs and payroll information.

Pros

Ease and flow of understanding. I personally have done payroll for more than 25 years, but even someone who has no payroll experience can be a payroll wizard with Quickbooks payroll processing!

Cons

That previous employers didn't utilize it. It can assist the payroll administrator position and hold hands beautifully.

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