---
description: Review of Emojot CCM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Emojot CCM | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Emojot CCM](/software/529910/Emojot-CCM)

# Emojot CCM

Canonical: https://www.softwareadvice.co.nz/software/529910/Emojot-CCM

> Emojot CCM is an AI-based solution for managing customer complaints. It transforms traditional complaint handling into a proactive process. The platform is suitable for industries such as hospitality, healthcare, food service, retail, banking, and manufacturing. It provides efficient ways to capture, analyze, and resolve customer feedback across various touchpoints.

The system collects feedback through multiple channels, including email, SMS, social media, and QR codes. Emojot CCM uses emotion sensors for real-time sentiment analysis. Complaint management is organized through a ticketing system with audit trails for compliance and accountability. Real-time monitoring and smart escalation protocols ensure timely resolution based on predefined rules. EmoSight predictive AI technology identifies potential issues by monitoring complaint patterns.

Emojot CCM offers comprehensive analytics through real-time dashboards to help businesses understand trends, root causes, and resolution performance metrics. The platform integrates with existing business systems through APIs, providing a unified view of customer interactions.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Emojot
- **Location**: San Jose, US
- **Founded**: 2015

## Commercial Context

- **Starting Price**: US$50.00
- **Pricing model**: Other
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Audit Trail
- CRM
- Collaboration Tools
- Customer Complaint Tracking
- Customer Service Analytics
- Customizable Fields
- Dashboard
- Feedback Management
- Interaction Tracking
- Issue Management
- Issue Tracking
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management

## Integrations (1 total)

- HubSpot CRM

## Support Options

- Email/Help Desk
- Knowledge Base

## Category

- [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software)

## Related Categories

- [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software)
- [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software)

## Alternatives

1. [MasterControl Quality Excellence](https://www.softwareadvice.co.nz/software/142000/mastercontrol) — 4.5/5 (534 reviews)
2. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
3. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3425 reviews)
4. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
5. [HelpDesk](https://www.softwareadvice.co.nz/software/150799/helpdesk) — 4.6/5 (180 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/529910/Emojot-CCM)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/529910-Emojot-CCM/> |
| en-AU | <https://www.softwareadvice.com.au/software/529910/Emojot-CCM> |
| en-GB | <https://www.softwareadvice.co.uk/software/529910/Emojot-CCM> |
| en-IE | <https://www.softwareadvice.ie/software/529910/Emojot-CCM> |
| en-NZ | <https://www.softwareadvice.co.nz/software/529910/Emojot-CCM> |

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