---
description: Review of Incident Management + AI ICAM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Incident Management + AI ICAM | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Risk Management Software](/directory/4423/risk-management/software) > [Incident Management + AI ICAM](/software/529475/SMP-365)

# Incident Management + AI ICAM

Canonical: https://www.softwareadvice.co.nz/software/529475/SMP-365

> AI-Assisted Incident Management and ICAM Investigation Software

This offer is designed for organisations requiring between 10 \& 200 users. For custom licensing arrangements.

SMP 365 AI-Assisted ICAM is a Microsoft 365 and SharePoint-native incident management and investigation solution designed to help organisations capture incidents, conduct structured investigations, identify contributing factors and root causes, implement corrective actions, and generate professional investigation reports.

Key Features

• Incident notification and management
• AI-assisted ICAM investigations
• 5 Whys analysis
• PEEPO analysis
• Loss of Control and Recovery Factor analysis
• Evidence, document and image management
• Witness statements and interviews
• Corrective action management
• Executive investigation reports
• Approval workflows
• Automated email notifications and alerts
• Real-time dashboards and analytics
• Microsoft 365
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: SMP 365

## Commercial Context

- **Starting Price**: US$999.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: USD $999 per user/per year Minimum of 10 users up to 50 users.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- AI Copilot
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Audit Management
- Audit Trail
- Case Management
- Compliance Management
- Corrective and Preventive Actions (CAPA)
- Customisable Reports
- Dashboard
- Data Management
- Data Visualisation
- Disaster Recovery
- Document Management
- Email Alerts
- Event Logs
- Forms Management

## Integrations (1 total)

- Microsoft 365

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Risk Management Software](https://www.softwareadvice.co.nz/directory/4423/risk-management/software)

## Related Categories

- [Risk Management Software](https://www.softwareadvice.co.nz/directory/4423/risk-management/software)
- [Incident Management Software](https://www.softwareadvice.co.nz/directory/4577/incident-management/software)
- [Investigation Management Software](https://www.softwareadvice.co.nz/directory/4635/investigation-management/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/529475/SMP-365)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/529475-SMP-365/> |
| en-AU | <https://www.softwareadvice.com.au/software/529475/SMP-365> |
| en-GB | <https://www.softwareadvice.co.uk/software/529475/SMP-365> |
| en-IE | <https://www.softwareadvice.ie/software/529475/SMP-365> |
| en-NZ | <https://www.softwareadvice.co.nz/software/529475/SMP-365> |

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