--- description: Review of RoomRaccoon Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: RoomRaccoon | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Property Management Accounting Software](/directory/125/accounting-software/software) > [RoomRaccoon](/software/52797/roomraccoon) # RoomRaccoon Canonical: https://www.softwareadvice.co.nz/software/52797/roomraccoon Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/52797/roomraccoon?page=2) > RoomRaccoon is a cloud-based hotel management system for independent hotels, hostels, bed and breakfasts, apartments, and vacation rentals. It harnesses the power of smart automation to help hotels boost operations, maximise profitability and enhance the guest experience. The core system combines property management, a channel manager, a booking engine and a payment platform and brings seamless automation to all aspects of a hotel business. Other functions include housekeeping management, revenue management, upselling, online check-in and more. RoomRaccoon is one of the most connected solutions on the market and offers over 400 integrations with business solutions such as Lightspeed, Sage, Booking.com and Expedia. The solution is intuitive and simple to use and offers outstanding support for multiple languages. > > Verdict: Rated **4.1/5** by 75 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 75 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: RoomRaccoon - **Location**: Breda, Netherlands - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$188.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Price per month depends on the number of rooms and tier subscription. Please contact RoomRaccoon directly for details. - **Target Audience**: 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Croatian, Dutch, English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Austria, Belgium, Botswana, Canada, Croatia, France, Germany, Ireland, Italy, Luxembourg, Namibia, Netherlands, Portugal, South Africa, Spain, Switzerland, Tanzania, United Kingdom, United States, Zimbabwe ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Availability Management - Billing & Invoicing - Billing Rate Management - Booking Management - Booking Notes - Built-in Accounting - Calendar Management - Channel Analytics - Channel Management - Credit Card Processing - Customer Database - Customer History - Customer Support - Customisable Branding - Customisable Templates - Dashboard ## Integrations (32 total) - AFAS Software - Adyen - Aloha - Asksuite - BEONPRICE - ChiDesk - DATEV Consolidation - DATEV Report - Epos Now - Event Temple - Gastronovi - GuestCentric - GuestRevu - HiJiffy - Lighthouse ... and 17 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Property Management Accounting Software](https://www.softwareadvice.co.nz/directory/125/accounting-software/software) ## Related Categories - [Property Management Accounting Software](https://www.softwareadvice.co.nz/directory/125/accounting-software/software) - [Commercial Property Management Software](https://www.softwareadvice.co.nz/directory/133/commercial-real-estate-software/software) - [Online Property Management Software](https://www.softwareadvice.co.nz/directory/151/web-based-property-management-software/software) - [Hotel Channel Management Systems](https://www.softwareadvice.co.nz/directory/4345/hotel-channel-management/software) - [Hostel Management Software](https://www.softwareadvice.co.nz/directory/4399/hostel-management/software) ## Alternatives 1. [Hostaway](https://www.softwareadvice.co.nz/software/165334/hostaway) — 4.8/5 (1623 reviews) 2. [Hotelizer](https://www.softwareadvice.co.nz/software/351162/hotelizer-pms) — 4.9/5 (91 reviews) 3. [Guesty](https://www.softwareadvice.co.nz/software/418418/guesty) — 4.4/5 (485 reviews) 4. [Erbon Hospitality](https://www.softwareadvice.co.nz/software/223669/erbon-suite) — 4.8/5 (72 reviews) 5. [rezStream](https://www.softwareadvice.co.nz/software/410670/rezstream) — 4.7/5 (118 reviews) ## Reviews ### "All-in-One, GREAT PMS System" — 5.0/5 > **Dane** | *12 January 2023* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Extremely user friendly and convenient to use and manage. Very customisable and adaptable to the needs of each type of hotel/guesthouse/lodge. > > **Cons**: This is a continuously improving product. If and when issues have risen, they are resolved and improved very quickly. ----- ### "Easy to use product" — 5.0/5 > **Kresimir** | *6 December 2023* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Product is easy and simple to use, it is very reliable, we did not experience any technical issues, booking engine and connections with OTA works perfectly. > > **Cons**: The price is higher than another product and to have the full function of product, it is necessary to use several upgrades. > > Although the product has a higher price, its functionality us excellent, everything works perfectly. ----- ### "IT IS A SCAM" — 1.0/5 > **Laura** | *27 November 2023* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: Horrible, how they treat customers is unacceptable. > > **Cons**: We entered into a contract with Room Raccoon under the main agreement that we could integrate Stripe as our payment gateway. However, during the final stages before going live, we were suddenly informed that integrating Stripe was impossible, and we were left with no choice but to use their payment gateway, incurring unexpected costs of approximately 10,000EUR based on revenue. Despite expressing our dissatisfaction and the fact that this change contradicted the terms we initially agreed upon, we were met with unresponsiveness, and unprofessionalism, and no solutions. Attempts to seek a resolution or a refund for the program we did not use for a single day were unsuccessful, resulting in the loss of 3,000EUR and months of work. After posting a negative review, we received a public response from RoomRaccon, expressing understanding and extending an invitation to discuss the matter for a potential solution: "Please contact our customer support team to discuss your situation further. We would be happy to continue to be in contact with you and seek a resolution." Encouraged by this, I promptly reached out to them for assistance, hopeful that it was a sincere commitment. FAIL AGAIN\! it's been over two weeks, and I'm still waiting for a response to my email. Our experience with RoomRacoon has been extremely disappointing, and we caution others to approach this company with caution. > > Horrible\! I wouldn't wish this kind of experience to anybody ----- ### "good service" — 5.0/5 > **Lesego** | *14 May 2025* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: It is fairly easy to use. very user friendly... each category is easy to work through. the reports are also easily accessible > > **Cons**: making small changes without notifying us. things like not being able to delete a payment when you have mistakenly loaded the wrong amount. there should at least be a manager's override > > it is easy to use, very user friendly... the staff is also super helpful when you call in with a query. ----- ### "PMS comments" — 4.0/5 > **Elaine** | *5 February 2025* | Hospitality | Recommendation rating: 5.0/10 > > **Pros**: Seemlessly integrated. Does the job in real time. Offers more services than i use and is constantly adding new services > > **Cons**: Periodically there are breaks in system performance, errors, which cause frustration because you never know when things are going to be working correctly again. It seems like this has been more of a problem over the past month. > > I like the product and have been using it for many years. Recently it seems that there have been more errors and i will change my pms provider if this does not improve. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/52797/roomraccoon?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/52797/roomraccoon) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data