---
description: Review of Chatty Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Chatty | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Chatty](/software/527108/Chatty)

# Chatty

Canonical: https://www.softwareadvice.co.nz/software/527108/Chatty

> Chatty is an AI sales and live chat solution built for Shopify merchants, from solo entrepreneurs to large enterprises. It helps ecommerce stores automate customer support and increase sales conversions without adding headcount. The software is cloud-based and installs directly as a Shopify app, with a standalone web app also available without requiring Shopify admin login.

Core features include a unified inbox consolidating web chat, email, Facebook Messenger, and Instagram. An AI assistant trains on the store's product catalog, FAQs, and custom data sources, handling inquiries around the clock. It can recommend products, manage cart actions, deliver checkout links, and detect customer language across 19 languages. Revenue from chat is tracked via Shopify order tagging, and configurable AI spending limits keep costs predictable.

Chatty suits ecommerce businesses looking to reduce support workload while driving measurable sales. Setup takes under 10 minutes with no coding required, and automatic overnight catalog syncing keeps the AI current. Support is available through a knowledge base and FAQ hub with built-in analytics, along with a 30-day money-back guarantee on paid plans.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Chatty

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**:  (Free version available) (Free Trial)
- **Pricing Details**: Chatty offers flexible pricing plans designed for businesses of all sizes, from small Shopify stores to large eCommerce brands. Each plan includes AI-powered live chat, chatbot automation, and customer support tools to improve engagement and sales.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: United States, Vietnam

## Features

- API
- Activity Dashboard
- Canned Responses
- Chat/Messaging
- Co-Browsing
- Contact Management
- Customisable Branding
- Document Storage
- File Sharing
- Knowledge Base
- Live Chat
- Mobile Access
- Offline Form
- Proactive Chat
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Transcripts/Chat History

## Integrations (6 total)

- GemPages
- Google Drive & Docs for Confluence
- Joy Loyalty
- Klaviyo
- Shopify
- Shopify Plus

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)
- [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/527108/Chatty)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/527108-Chatty/> |
| en-AU | <https://www.softwareadvice.com.au/software/527108/Chatty> |
| en-GB | <https://www.softwareadvice.co.uk/software/527108/Chatty> |
| en-IE | <https://www.softwareadvice.ie/software/527108/Chatty> |
| en-NZ | <https://www.softwareadvice.co.nz/software/527108/Chatty> |

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